What is Cumberland’s CQC rating?

The CQC overall rating for Cumberland is "Good".

Cumberland

Q: What is Cumberland’s CQC rating?

The CQC overall rating for Cumberland is &quot;Good&quot;.

Trusted to care in Mitcham, Surrey

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Cumberland

Welcome to Cumberland

Cumberland is a comfortable and welcoming care home in Mitcham, Surrey, that provides quality residential, dementia and nursing care for older people.

Our Surrey home has activity and sensory rooms, a quiet room, a comfortable lounge and dining room, as well as inviting outdoor spaces that are wheelchair accessible. Bedrooms are spacious and cosy, with ensuite facilities, and your loved one can personalise their room however they wish. There’s also a 24-hour nurse call system and TV connection point in each room.

We get to know each new resident, from their physical needs through to their personality, what they like to do, where they used to live, their hobbies and interests. Then we set about creating care and lifestyle plans that are unique to them.

At a glance

Location

67 Whitford Gardens
Mitcham
Surrey
CR4 4AA

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Life at our home

Our team believe that when a person is enjoying their favourite activities in a setting where they feel secure and cared for, they will feel happy and relaxed. We tailor activities to residents’ interests so that they can enjoy meaningful experiences every day. We might do arts and crafts, have a news review session, watch a film or do a reminiscence activity – everything is designed around the people we care for.

Cafe
Garden
Activities room
Hair and beauty salon
Music room
Church Services

Care at our home

The Cumberland team delivers a full range of quality care services. We always assess every prospective new resident before they join us, so we know we can provide them with the care and support they need.

Types of care offered

Residential care
Dementia care
Nursing care
Nursing dementia care
Respite care
End of life care

Healthcare services

Physiotherapy
Chiropody
Optician
Dentist
Speech and language therapy

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Cumberland will provide your loved one with care that is completely tailored to their individual needs and wishes.

Every day in the home is different and I enjoy seeing residents adjust to the new environment and when they get better, seeing families smile after visits. I also have the joy of supporting and watching new staff learn and adapting to new ways of working.

Portia NleyaHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Cumberland care home.

To Sunita and all the wonderful caring people at Cumberland who are all so truly warm hearted. We enjoyed it so much as there was such a happy atmosphere for everyone enjoying themselves. Beautifully and thoughtfully arranged. Thank you all so much.

Family of resident, September 2021

Just want to thank everyone for what you have done for my mum. 10 months ago I thought I was going to lose her but what you have all done and the care you have given. I am doing something I never thought I would be doing by taking her to a home. So thank you all very much.

Family of resident, September 2021

It is wonderful to hear latest news from Cumberland and we really appreciate this way of keeping informed. I wanted to say thank you to all the staff for your extraordinary work and wonderful care for Dad, and all the residents.

Daughter of a resident, May 2020

I thought the Zoom meeting for relatives was a great idea. I felt much more reassured at the end of it! A very big thank you from my family and me for being just amazing throughout this time. Whenever I call, I feel that nothing is too much trouble for the staff from general updates to arranging the Skype calls. I certainly feel that my mum is in very safe and caring hands. Can't wait to thank you all in person.

Daughter of a resident, May 2020

Thank you too for your openness and communication at this difficult time. It really is appreciated. Although this pandemic is horrible it is a blessing to see how you have all pulled together for each resident and showing such care and kindness to each of them. The weekly update from Christian is really good and we've really appreciated our hellos to dad at the door.

Daughter of a resident, May 2020

Care Home Awards 2022 - Best Facilities Management

LaingBuisson Award Finalist 2022 - Large Residential Care

Dementia Care Awards Finalist 2022

National Care Awards Finalist 2022

Social Care Top 30 Award Finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards Finalist 2022

NACC Awards Finalist 2022 - Catering Team of the Year

Care Home Awards Winner 2022 - Outstanding Larger Care Provider

Health Investor Award Winners 2022 - Residential Care Provider of the Year

UK Employee Experience Awards - Best Use of Digital Technologies

Public Sector Catering Awards Finalists 2022 - Care Catering AND Chef of the Year

Caring UK Awards Winner 2021

National Care Awards Winner 2021 - Care Home of the Year

LaingBuisson Award Winner 2021 - Residential Care Provider of the Year

LaingBuisson Award Winner 2021 - Property Developer of the Year

Care Home Awards Winner 2021 - Best Larger Care Home Group

National Association of Care Catering Awards Winner 2021 - Catering Team of the Year

National Apprenticeship Awards Finalist 2021

Public Sector Catering Awards Winner 2021 - Catering Manager of the Year

Social Care Top Leaders Awards Finalist 2021

Care Home Professional Power List 2021

UK Employee Experience Awards 2021 Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards Finalist 2021 - Professional Excellence

Health Investor Awards Finalist 2021 - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards Winner 2020 - Best Larger Care Home Group

LaingBuisson Awards Finalist 2020

National Association of Care Catering Awards Finalist 2020

Best Employer Support for Your Registered Manager 2020 AND Most Effective Approach to Leadership and Management 2020

Leaders in Care Awards Finalist 2019 - Care Provider of the Year

Group Care Home Caterer of the Year 2018

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Watch a video about the process