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Highmarket House care home in Banbury, Oxfordshire

Care UK

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Erzsebet Szierer

Home manager

I’ve worked for Care UK before, as a team leader. I knew from my first experience that it’s an excellent company to work for as it puts quality and residents’ care at the heart of everything. It’s nice to be back – this time as a home manager. 

We can have very busy days: recently five new residents moved in on the same day on the same suite, but it’s great to see people settling in. I love joining in activities if I can and seeing residents happy and smiling. I’m so proud of the great team here and I’m looking forward to getting to know the residents and helping to bring joy and happiness to their lives.  

Charlotte Holmes

Deputy manager

I’ve worked in the care industry for about four years: my previous role was working in a company that provided care at home. Here you can deliver more personalised support as you’re caring for the same residents every day, so you can truly get to know them and build strong bonds.

I’m passionate about providing superb dementia care and palliative care: the fact that you can make such a big difference to a resident and their family is what makes the job for me.

I’m relishing being part of a new team and building the home up to be the best it can be, all while enabling residents to be as independent as possible. I love how we’re supporting residents to rediscover activities that they used to enjoy.

Marisa Ramos

Customer relations manager

I used to be an account manager for an engineering company but I decided it was time to move out of the technical world into a more people-focused role. I’ve lived and worked in different countries and learnt about new cultures, so the move hasn’t fazed me!

Any opportunity I have to help someone brings me huge satisfaction. I love meeting the residents and chatting to them: it’s the little things that make the difference. I also enjoy showing people around Highmarket House, introducing them to our great team, and welcoming new residents. It’s a privilege to be able to support older people with all they might need at this new stage of their life.

Away from work, I love travelling, camping, yoga and sharing time with my loved ones and friends.

Crystal Rose

Clinical lead

I’m a Registered General Nurse and worked for many years for Leonard Cheshire, the charity for people living with disabilities. In 2018 I fancied a change, and, having done some research into Care UK, I applied to join Highmarket House. Care UK is a big, growing and forward-thinking care home company, and I liked the look of the home itself. 

It was a huge highlight for me becoming the clinical lead here at the home, and I’m really enjoying being part of such a great team and getting to know the residents and their families. 

We’re dedicated to enabling residents to live fun and enjoyable lives here at Highmarket House. When I see residents smile, it makes my day knowing that I’ve played a part in making them happy. 

John Walker


I’m a qualified builder and have spent many years in the building trade. I’ve gained all sorts of practical skills over the years and I’m looking forward to putting them to good use to help the residents at Highmarket House, as well as the home team.

I’ve always enjoyed the work I do – before joining Highmarket House I worked at a Blue Cross animal shelter where my main challenge was not bringing home all the animals! I’m relishing being part of the great team here in this brand new home and doing my bit to provide residents with a happy and comfortable lifestyle.

Tania Manley

Head housekeeper

I used to work in the catering and hospitality industry, which demands good organisation skills and an understanding of cleanliness and presentation. All of those things are important in my role here at Highmarket House too. I still enjoy cooking in my spare time – I have 9 grandchildren who keep me busy when I’m not at work, and who make the most of my cooking skills!

My role here is a fresh new challenge for me. I’m really enjoying it and looking forward to what the future holds for our team and this brand new home.

Sally Parsons

Business administrator

I knew I wanted to work at Highmarket House as soon as I walked into the home for my interview. It had a fantastic atmosphere and everyone was so welcoming. Before I joined the team here, I worked at the Neurological Rehabilitation Centre in Daventry as HR & Administration Coordinator. 

Working for a large company like Care UK but in a care home like Highmarket House gives you the best of all worlds. You have the support of a big organisation but the home itself works like a big family. I love coming into the home in the morning and meeting one of the residents who always arrives in the café at the same time. We make ourselves a drink, put the radio on and have a chat before getting on with our day. 

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