Care UK

Highmarket House Care Home in Banbury, Oxfordshire

0333 321 1992

Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,
Sun 10am-4pm

0333 321 1992

Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,
Sun 10am-4pm

0333 321 1992

Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,
Sun 10am-4pm

Care UK

Highmarket House , get in touch

Our team

Jo Pohl - Home Manager - Care UK

Jo Pohl

Home Manager

I’m a registered general nurse and worked in hospitals at the start of my career, and then as a community nurse. I moved into care home management in 2002 and joined Care UK in 2013 as a Quality Development Manager. In that role, I supported a group of homes with all aspects of care, quality and lifestyles. I helped with coaching, training, clinical governance and quality assurance. It was very rewarding to bring homes together and share good practice.

I thrive on developing my team and enhancing quality of life for residents. I always feel extremely proud when I hear residents and relatives talking about the positive impact our team has had on their lives.

Outside of work, I like to unwind by painting in the studio in my garden or taking my dog for country walks. I’m also a big fan of musicals so you may find me singing the theme tune to Frozen.

Charlotte Levin - Deputy Manager - Care UK

Charlotte Levin

Deputy Manager

I joined Highmarket House in early 2017 before it opened. I’ve always worked in the care sector – before joining the Highmarket House team I worked in domiciliary care. Every day is different in this care home, and you never know what challenge you might be faced with. I’m very proud of the home and the team we’ve created and it’s been an honour to have watched the home develop and change since it opened.

I love providing hands-on care to residents and their families and ensuring that care is fully personalised to residents’ needs. It was a huge career highlight for me to be appointed as the Deputy Manager here. But our successes are down to the strong team we have at Highmarket House.

In my free time I enjoy socialising, going to the gym and fitness classes, and walking my two dogs.

Marisa Ramos - Senior Customer Relations Manager - Care UK

Marisa Ramos

Senior Customer Relations Manager

I wanted to join the Highmarket House team to support families through what can be a very difficult time in their life. In a previous role I managed large accounts in the engineering/manufacturing sector, developing and maintaining long-term relationships with clients and ensuring they received the best service. While this sector is very different, many of the skills needed are the same.

I enjoy working with colleagues across the various teams within Highmarket House. I aim to be a calm and reassuring contact for families and prospective residents while they navigate the process of finding a care home. I try to reduce or remove their worries wherever I can.

I’m very proud to have been promoted to my current role, but I still enjoy those times away from my desk and phone, when I can sit with a resident and simply have a chat.

Away from work, I’m kept busy by my baby daughter and my crazy spaniel. Between the two of them, they don’t leave me much time for leisure activities!

Paul Clarke - Customer Relations Manager - Care UK

Paul Clarke

Customer Relations Manager

I was a support manager for a company that supports people with learning disabilities before I joined Care UK. I was keen to continue working in social care, and I’d heard about Care UK and its great reputation. I wanted to work for an organisation that cares and makes a real difference to people’s lives.

I started here as a team leader and then stepped up into the CRM role after a year. It was quite a steep learning curve, but I already knew how amazing the team is at Highmarket House and I knew all the other great things about the home.

I enjoy handling new enquiries and meeting new people and sharing with them the great care that we can provide. It’s a good feeling to be able to give people options for their loved one’s care – at a time when they can feel they don’t have any. 

Wendy Cross - Lifestyle Lead - Care UK

Wendy Cross

Lifestyle Lead

I enjoy doing anything that’s craft-related. I absolutely love to sew and make personalized ragdolls in my spare time, and I used to work in a local haberdashery shop before I joined Highmarket House. A friend worked here and suggested the job to me as she thought I’d love it. She was absolutely right, and here I am. I joined the team in 2018.

In this role it’s important to be energetic, caring, patient, flexible and organised.

I love spending time with residents and their families, hearing about their past, the jobs they’ve had and how they used to live. Of course, I love the craft activities that we do too! Looking ahead, I’m looking forward to getting to know the residents and their families, finding activities they enjoy and making residents’ wishes come true.

Crystal Rose - Nurse Manager  and Infection Prevention and Control Champion - Care UK

Crystal Rose

Nurse Manager and Infection Prevention and Control Champion

In a previous role I was IPC lead for ten years, so when the opportunity arose to become Highmarket House’s IPC Champion, I was keen to take up the challenge. It’s an area I’m very passionate about. Having two roles keeps me on my toes, but I wouldn’t have it any other way.

As well as training colleagues and ensuring we’re working to the most up-to-date information, I perform regular audits and colleague observations to make sure we’re keeping to stringent cleaning and hygiene protocols.

I love working at Highmarket House. We’re a close-knit team that’s more like a family – I call everyone here my ‘Highmarket family’.

Melissa Harvey-Pemberton - Head Housekeeper and Infection Prevention and Control Champion - Care UK

Melissa Harvey-Pemberton

Head Housekeeper and Infection Prevention and Control Champion

As Head Housekeeper I work across Highmarket House and liaise with different teams, so it means I’m in a good position to oversee IPC at the home too. I ensure all paperwork is completed and all IPC audits are performed regularly, and I support other teams to be compliant in IPC.

Care UK is a great company to work for and Highmarket House is a lovely home to work in. When I joined, the team and the residents made me feel very welcome. The managers are very supportive, and it’s fantastic to see the difference that you can make to the home on an individual, as well as on a team, basis. I’m very proud to be ensuring the home is achieving the highest standards in cleanliness and infection prevention and control.

Francesca Cowley - Suite Manager - Care UK

Francesca Cowley

Suite Manager

I started with Care UK as a Team Leader. I’ve also worked as a Unit Manager and as a Home Trainer with another provider. I joined Care UK in mid-2018 because I’d heard good things about the organisation. When I came for my interview I knew I wanted to work here – it felt like home rather than a workplace.

Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Every colleague and every department pulls together to support residents’ health and wellbeing.

Away from work, I like to spend time with my family – I have two young sons. I like catching up with friends too, and relaxing in my garden.

Timea Gulyas - Clinical Suite Manager - Care UK

Timea Gulyas

Clinical Suite Manager

I was a Community Nurse before I joined the Highmarket House team, but I was keen to join the home because the Care UK values of compassion, caring and teamwork really chimed with me. These are what nursing is all about and I believe that providing excellence in these areas is the foundation of high standards of care.

Moving into a leadership role means that I’ve learnt all about HR processes – which was a new area for me. While I’m enjoying the new challenges that come with stepping up to a more senior role, I still love spending time on the suite with the residents and my colleagues. That’s one of the best parts of my job.

I’m proud to work for such a great team, and for our fantastic residents, and I’m looking forward to helping to lead the Highmarket House team to achieve even bigger and better things. 

Yavor Dimitrov - Head Chef - Care UK

Yavor Dimitrov

Head Chef

I’m originally from Bulgaria, where I went to a highly regarded culinary school. I’ve also developed my skills in professional cooking with an NVQ level 3 from Stratford College. I have worked as a chef in various restaurants, hotels and business venues. I joined Care UK in 2017.

I’m passionate about great food and I like to make people happy through food. Care UK gives chefs a chance to be creative and work closely with residents to produce delicious food that they’ll love. One of my favourite parts of the day is when I get to chat to residents and find out what they think of the food. It’s a good opportunity to get new ideas for dishes. 

Outside of work I enjoy fishing and gardening (food-related activities!) as well as, obviously, cooking!

Sally Parsons - Business Administrator - Care UK

Sally Parsons

Business Administrator

I knew I wanted to work at Highmarket House as soon as I walked into the home for my interview. It had a fantastic atmosphere and everyone was so welcoming. Before I joined the team here, I worked at the Neurological Rehabilitation Centre in Daventry as HR & Administration Coordinator. 

Working for a large company like Care UK but in a care home like Highmarket House gives you the best of all worlds. You have the support of a big organisation but the home itself works like a big family. I love coming into the home in the morning and meeting one of the residents who always arrives in the café at the same time. We make ourselves a drink, put the radio on and have a chat before getting on with our day. 

Rob Bliss - Maintenance - Care UK

Rob Bliss


I knew I wanted to work here at Highmarket House from the moment I set foot inside the home for my interview. I immediately felt like one of the family. I love how in this job you know you’re making a difference to a person even from the smallest gesture.

While it’s vital to have the skills to be able to turn my hand to everything my job demands, it’s important to have compassion, a ‘can do’ attitude and to be calm under pressure. Residents and colleagues rely on me to keep the home safe and secure.

Every resident at Highmarket House is treated with dignity and equality. There’s always a lot of smiles and laughter, and that creates a great atmosphere which residents respond well to.

I joined the home in 2020 and I’m looking forward to continuing to build strong working relationships with colleagues, residents and their families and to supporting the home to gain an ‘outstanding’ CQC rating.

What's next?

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or call the support team on:

0333 321 1992

Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,
Sun 10am-4pm