Our team | Highmarket House care home in Banbury, Oxfordshire | Care UK
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Highmarket House care home in Banbury, Oxfordshire

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Jo Pohl

home manager

I’m a registered general nurse and worked in hospitals at the start of my career, and then as a community nurse. I moved into care home management in 2002 and joined Care UK in 2013 as a Quality Development Manager. In that role, I supported a group of homes with all aspects of care, quality and lifestyles. I helped with coaching, training, clinical governance and quality assurance. It was very rewarding to bring homes together and share good practice.

I thrive on developing my team and enhancing quality of life for residents. I always feel extremely proud when I hear residents and relatives talking about the positive impact our team has had on their lives.

Outside of work, I like to unwind by painting in the studio in my garden or taking my dog for country walks. I’m also a big fan of musicals so you may find me singing the theme tune to Frozen.

Charlotte Holmes

deputy manager

I’ve worked in the care industry for about four years: my previous role was working in a company that provided care at home. Here you can deliver more personalised support as you’re caring for the same residents every day, so you can truly get to know them and build strong bonds.

I’m passionate about providing superb dementia care and palliative care: the fact that you can make such a big difference to a resident and their family is what makes the job for me.

I’m relishing being part of a new team and building the home up to be the best it can be, all while enabling residents to be as independent as possible. I love how we’re supporting residents to rediscover activities that they used to enjoy.

Marisa Ramos

customer relations manager

I used to be an account manager for an engineering company but I decided it was time to move out of the technical world into a more people-focused role. I’ve lived and worked in different countries and learnt about new cultures, so the move hasn’t fazed me!

Any opportunity I have to help someone brings me huge satisfaction. I love meeting the residents and chatting to them: it’s the little things that make the difference. I also enjoy showing people around Highmarket House, introducing them to our great team, and welcoming new residents. It’s a privilege to be able to support older people with all they might need at this new stage of their life.

Away from work, I love travelling, camping, yoga and sharing time with my loved ones and friends.

Wendy Cross

lead lifestyle coordinator

I enjoy doing anything that’s craft-related. I absolutely love to sew and make personalized ragdolls in my spare time, and I used to work in a local haberdashery shop before I joined Highmarket House. A friend worked here and suggested the job to me as she thought I’d love it. She was absolutely right, and here I am. I joined the team in 2018.

In this role it’s important to be energetic, caring, patient, flexible and organised.

I love spending time with residents and their families, hearing about their past, the jobs they’ve had and how they used to live. Of course, I love the craft activities that we do too! Looking ahead, I’m looking forward to getting to know the residents and their families, finding activities they enjoy and making residents’ wishes come true.

Sally Parsons

business administrator

I knew I wanted to work at Highmarket House as soon as I walked into the home for my interview. It had a fantastic atmosphere and everyone was so welcoming. Before I joined the team here, I worked at the Neurological Rehabilitation Centre in Daventry as HR & Administration Coordinator. 

Working for a large company like Care UK but in a care home like Highmarket House gives you the best of all worlds. You have the support of a big organisation but the home itself works like a big family. I love coming into the home in the morning and meeting one of the residents who always arrives in the café at the same time. We make ourselves a drink, put the radio on and have a chat before getting on with our day. 

Yavor Dimitrov

head chef

I’m originally from Bulgaria, where I went to a highly regarded culinary school. I’ve also developed my skills in professional cooking with an NVQ level 3 from Stratford College. I have worked as a chef in various restaurants, hotels and business venues. I joined Care UK in 2017.

I’m passionate about great food and I like to make people happy through food. Care UK gives chefs a chance to be creative and work closely with residents to produce delicious food that they’ll love. One of my favourite parts of the day is when I get to chat to residents and find out what they think of the food. It’s a good opportunity to get new ideas for dishes. 

Outside of work I enjoy fishing and gardening (food-related activities!) as well as, obviously, cooking!

Crystal Rose

training coordinator

I’m a Registered General Nurse and worked for many years for Leonard Cheshire, the charity for people living with disabilities. In 2018 I fancied a change, and, having done some research into Care UK, I applied to join Highmarket House. Care UK is a big, growing and forward-thinking care home company, and I liked the look of the home itself. 

We’re dedicated to enabling residents to live fun and enjoyable lives here at Highmarket House. When I see residents smile, it makes my day knowing that I’ve played a part in making them happy. 

John Walker


I’m a qualified builder and have spent many years in the building trade. I’ve gained all sorts of practical skills over the years and I’m looking forward to putting them to good use to help the residents at Highmarket House, as well as the home team.

I’ve always enjoyed the work I do – before joining Highmarket House I worked at a Blue Cross animal shelter where my main challenge was not bringing home all the animals! I’m relishing being part of the great team here in this brand new home and doing my bit to provide residents with a happy and comfortable lifestyle.

Melissa Harvey Pemberton

head housekeeper

I’m an experienced Head Housekeeper, and I joined the Care UK team at Highmarket House in early 2020 because Care UK has a good reputation for quality, and for being focused on the care of residents in its homes.

I get a great sense of satisfaction from seeing the home looking amazing after we’ve cleaned it from top to bottom. I’m determined to ‘do my bit’ to support Highmarket House to achieve an ‘outstanding’ CQC rating, and I’m developing a team with the same focus on quality. With hard work and teamwork, I think we can get there.

Outside of my role at Highmarket House, I enjoy reading and getting away from it all on holiday.

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