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Care at
Highmarket House

Experts in award winning care in Banbury

Experts in award winning care in Banbury|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Discover more about the care we provide

Highmarket House offers a range of care options for older people, with our highly trained teams available around the clock.

As part of Care UK, one of the UK’s largest care providers, you can trust our experienced and compassionate approach to care within luxurious hotel-style surroundings.

Choosing the right care home for your loved one can seem daunting at first, so the following guide outlines the types of care we offer.

Types of care at Highmarket House

Residential care

Featuring an inviting bar and coffee shop, hair salon and even a comfortable cinema, residents can decide for themselves what they would enjoy doing. With our lifestyle team organising a full programme of activities, such as handicrafts, singalongs and quizzes, and including ones tailored to your loved one’s interests, we ensure that residents enjoy a meaningful lifestyle, retaining their independence and individuality. 

And being close to the town of Banbury, residents who are able can stroll to the shops or to People’s Park next door. Many have also enjoyed popping out to dine in the many local restaurants.

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Nursing care

Our teams are fully trained to deliver high quality nursing care for a range of complex conditions including stroke, multiple sclerosis and motor neurone disease. Working closely with GPs and specialist professionals, a care plan is tailored to your loved one’s specific needs.

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Respite care

Would you benefit from a short break to recharge after caring for a loved one at home? 

Our team offers short term respite care, giving you that much-needed time out. We also provide convalescent care for those in need of extra support before returning home from a hospital stay.

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End of life care

As the end of your loved one’s life approaches, we are able to offer compassionate, sympathetic care as well as support for you and your family. We create a bespoke care plan after discussions with you and specialist medical professionals, ensuring that first class, sensitive palliative care is delivered throughout.

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Dementia care at Highmarket House

Our team at Highmarket House provides and delivers professional, compassionate care with patience and understanding. Our team have all undertaken extensive specialist training delivered by the University of Worcester to understand what it feels like to live with dementia and most importantly to support those living with dementia.

Our home is built to maintain a sense of independence in residents and one way is providing them a choice in how they spend their day. If it is choosing to relax in our lounge, enjoy the sunny garden or sit and relax with a cuppa in our dining room. Here at Highmarket House we want to retain a sense of identity and independence.

Getting to know you

We sit down and get to really know your loved one, we are about personal centred care. We understand it can be a difficult time moving a loved one into a care home, so we get to know about your loved one before they arrive at the home. We learn all about your loved one’s life story and personality and create a memory box of all the things they have done.

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Dementia friendly environments

Our immediate surroundings can have a huge impact on our quality of life, particularly when trying to make sense of the world around us. We work with academic partners to create care home environments that help people living with dementia – this can be from colour palettes, textures to even sounds played!

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Our people and training

We believe that our people make Highmarket House a special place to be. Our people have been chosen for their attitude, dedication, and caring nature. Jessica, our Dementia Champion, delivers her knowledge to the rest of the team to make sure everyone is delivering the best support and care for our residents with dementia.

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Support for families and carers

We understand that a dementia diagnosis will affect more than just the individual, at Highmarket House we’re here to support the family too. Seeing a loved one change can be a difficult and heart-breaking experience, we are here if you need a listening ear or if you would like to know more about local support services.

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Namaste care

We are proud to offer namaste care to residents living with advanced dementia. The purpose of namaste care is to give comfort and pleasure through sensory stimulation. Our namaste sessions are run by trained carers and involve individual caring touch, such as a hand or foot massages, music therapy, themed sensory and gentle movement sessions, or simply reminiscing.

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Delivering quality care

At Care UK every member of our team has a personal and professional commitment to providing excellent care.

We believe choice should be at the heart of every resident’s care. That’s why our teams are trained to deliver person-centred care. Residents and their families are involved in decisions about their care and are treated as individuals with unique wishes and needs.

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At Care UK our teams hold our values of caring, passionate and teamwork at the centre of the care they deliver.

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The care we provide is built around the latest academic research and knowledge. Our teams recieve award winning training and induction programmes when they join us which is clearly evident in the care we provide.

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Our dedicated and highly trained teams constantly strive to maximise the safety of residents, visitors and colleagues while keeping life as normal and fulfilling as possible for the people we care for.

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Delivering quality care
Delivering quality care
Delivering quality care


We’ve brought together many of the questions that families often ask us. If you need more information, or have any other questions, give our friendly team a call.


We understand people’s anxieties about moving a loved one into a care home. That’s why we make a promise to every new customer about what they can expect from any Care UK home.

We are proud to be the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider. We work with residents and relatives to get their regular feedback, in meetings in each home, through surveys or just in day-to-day conversations. 

Our people are recruited for their positive and caring personalities as much as for their skills. Ultimately, all our care is person-centred – everything we do is tailored to the individual’s needs, preferences and interests.

Whenever you have a question about any aspect of your relative’s care, please bring it up as quickly as possible with any of the home team. Usually any issues can be resolved quickly and efficiently, and the earlier we know about it, the better. At Care UK we take quality extremely seriously and we strive to deliver exceptional care to all our residents, but sometimes things do go wrong. In the unlikely event that you have serious concerns about your loved one’s care, please talk to the home manager immediately who will put a plan in place to resolve the issue to your satisfaction.

Yes, the majority of Care UK homes do provide quality, short term respite care. Many family carers find it a helpful option if they need time to themselves. It’s also a good ‘taster’ of what permanent care would be like. Fees vary from home to home and will depend on your loved one’s needs, so the best option is to contact the home you’re interested in to get a clear idea of cost.

Respite stays can last for a minimum of two weeks and a maximum of four weeks at Highmarket House. If you’re considering booking a respite stay for a loved one, get in touch with our team who will be able to answer any questions.

Absolutely. We care for older people who have a variety of needs through residential and nursing care, so you can rest assured that your father will receive the best of care. We also help residents to continue to enjoy a great lifestyle, including doing lifelong hobbies while discovering new interests and enjoying superb food.

Because we provide such a broad range of services, we can support residents with very high intensity needs. This means that as a person’s condition changes, they can stay in the same familiar home environment supported by people they know and trust.

We will always ensure that we support and provide the best quality care for your loved one from residential, dementia through to nursing and palliative care. We will always inform you of the changes in your loves one's needs and discuss the options with you.

Yes we can. The majority of our homes provide specialist dementia care in dedicated dementia suites. These suites have their own dining area and lounge, as well as a number of en-suite bedrooms. They are designed to minimise hustle and bustle, which people living with dementia can find unsettling. The staff who work in these areas have specialist dementia training and experience and can cater for residents with these very specific, high-level needs.

Yes, Care UK provides specialist dementia care. We care for people living with all types of dementia. While we tend to care for older residents, we are able to care for those who live with the condition at a young age. Please do talk to the friendly team at your local Care UK home to find out how they can support you. They’re here to help.

Find out more about our approach to dementia care.

There’s no ‘one size fits all’ approach to care ratios. Our care ratios are calculated to take into account the complexity level and general care needs of each resident, so these will vary from suite to suite in each home.

We understand people may feel more comfortable with a carer who is the same gender when receiving personal care and will always to do our utmost to ensure residents' wishes are met.

Our approach to living with Coronavirus


Click below for information on Care UK’s approach to living with Covid and visiting loved ones.

Read more about our approach
Our approach to living with Coronavirus