Our team at
Highmarket House

I’ve always been passionate about delivering high-quality, person-centred care. My background is in older adult healthcare and leadership, and my journey so far has taken me through various clinical and leadership roles. I’ve worked as a care coordinator leading vaccination teams and, most recently, as a physician associate working in primary care. This role involved collaborating closely with GPs, nurses and care homes to optimise care for older people with complex needs.

What drives me is a desire to make a genuine difference in people’s lives. It’s my goal to support residents to live with dignity, comfort and purpose, while also creating a positive, supportive environment for the teams who care for them. I believe in leading by example, encouraging continuous learning and fostering collaboration across all departments.

At Highmarket House, I’m excited to build on the fantastic work already happening. Whether it’s enhancing resident wellbeing, mentoring colleagues, or improving care systems and practices, I’m here to support the home in delivering the very best standards every single day.

Outside of work, I’m passionate about general health and wellbeing. I enjoy running, cycling, exploring nutrition and cooking, and unwinding with a good book. These interests keep me grounded and energised, and they also align closely with my professional commitment to promote a healthy, balanced lifestyle.

I look forward to getting to know each resident, family and colleague, and to working together to make Highmarket House the very best it can be.

I was working as a manager of business development before becoming Customer Relations Manager at Highmarket House. I loved the idea of merging my skillset in business and finance with such a rewarding and caring environment, and being able to help make a difference in people’s lives.

Care UK is a great organisation to work for. They look after residents and families well, and I couldn’t be prouder to be part of that.

My role is focused on advising, supporting and facilitating the needs of those transitioning into a care environment. I also work hard to keep the home active in the community to ensure we are supporting one another. As a CRM, it’s important to be caring, understanding and considerate, as well as proactive and enthusiastic.

I love to meet new people and understand how we at Highmarket House can help them, and I also enjoy engaging with residents each day.

Outside of work, I enjoy cinema, socialising and I’m very family orientated. I enjoy trying new things, whether that be going to new places or doing activities I’ve never done before.

I enjoy doing anything that’s craft-related. I absolutely love to sew and make personalized ragdolls in my spare time, and I used to work in a local haberdashery shop before I joined Highmarket House. A friend worked here and suggested the job to me as she thought I’d love it. She was absolutely right, and here I am. I joined the team in 2018.

In this role it’s important to be energetic, caring, patient, flexible and organised.

I love spending time with residents and their families, hearing about their past, the jobs they’ve had and how they used to live. Of course, I love the craft activities that we do too! Looking ahead, I’m looking forward to getting to know the residents and their families, finding activities they enjoy and making residents’ wishes come true.

As Head Chef, it’s important to work as a team, give respect and meet the culinary needs of residents. My favourite part of the day is seeing residents smile when they’re happy with my work.

My biggest career highlight is becoming Head Chef. I originally started as a hostess, so I’m proud of how far I have come in my career. Communicating well, solving problems, and having passion and creativity are important. I feel happiest when I receive positive feedback from residents.

Outside of work, you’ll find me spending time with my family.

I have worked at Highmarket House since 2017, since the home first opened. I’m the Dementia Suite Manager and I’m also the Dementia Coach for the home, delivering dementia training to all my colleagues. I’m very passionate about delivering the best care for those living with dementia and it’s the best feeling knowing you have made a difference.

I chose to work at Care UK as they put residents at the heart of everything they do, which is one of my own values. My favourite part of my day is when I do a walk around the suite and greet residents, you hear amazing stories.

When I’m not at work you will find me socialising with friends and solving puzzles!

In this role, it’s important to be organised, on time and support the team. Problem-solving is a great skill to handle daily challenges. I love it when I can complete tasks before a deadline. I decided to work at Care UK as the role of Business Administrator matched my skillset, and I wanted to work in a care setting.

My biggest career highlight would be taking on more responsibility and contributing to a positive work environment.

Outside of work, you’ll find me spending time with my family, going on trips and trying various dishes.

I wanted to join Care UK because I liked the sound of the values its colleagues share – of being caring, passionate and working together as a team. I also thought Highmarket House looked like a nice place to work.

I worked as a Care Assistant before moving into the role of Receptionist/Administrator. This promotion has been the highlight of my career. As the first port of call for residents and relatives, it’s important for me to be kind, confident, happy, chatty and have good attention to detail.

My favourite part of the day is always greeting all the residents each morning and meeting the relatives when they come into the home. I’m proud to work for Care UK and as part of the team at Highmarket House.

In my free time, I enjoy socialising with friends and reading.

I worked in activities for 4 years originally, which I enjoyed and then decided I wanted to try a new role. I enjoy my job, I love seeing all relatives and friends that visit the home. I enjoy being able to speak to and see different people, and take part in events and activities that we host within the coffee shop, especially.

The highlight of my job is welcoming new people into Highmarket, supporting in a lot of different areas and being able to support different departments in admin.

In my free time, I enjoy crafting, I like to spend time with my children and my dogs, who are called Reggie and Ralph, and relaxing.

As Head Housekeeper I work across Highmarket House and liaise with different teams, so it means I’m in a good position to oversee IPC at the home too. I ensure all paperwork is completed and all IPC audits are performed regularly, and I support other teams to be compliant in IPC.

Care UK is a great company to work for and Highmarket House is a lovely home to work in. When I joined, the team and the residents made me feel very welcome. The managers are very supportive, and it’s fantastic to see the difference that you can make to the home on an individual, as well as on a team, basis. I’m very proud to be ensuring the home is achieving the highest standards in cleanliness and infection prevention and control.

As the Maintenance Manager, my role is to ensure Highmarket House is safe, well-maintained, and comfortable for residents. What drew me to this role is the opportunity to use my skills to directly improve people's living spaces. I find it incredibly rewarding to see the positive impact of a well-maintained and aesthetically pleasing environment on the residents' well-being and sense of home.

My primary focus is on the upkeep and improvement of our facilities. This includes managing daily maintenance tasks, overseeing larger projects, and ensuring all our buildings meet the highest safety standards. A key part of my role is also working directly with residents to help them personalise their spaces, making them truly feel like their own.

I'm a big admirer of Care UK's company culture. We are deeply committed to creating a supportive, friendly, and positive environment across all our homes.

Outside of work, I enjoy staying active at the gym and spending quality time with my dog on long walks. I also love the strategic challenge of board games and tackling various DIY projects around my own home.