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Whistleblowing

Whistleblowing

We want to ensure that everyone who works in a Care UK care home works in a way which is true to our values and promotes the best possible service

Through our whistleblowing policy, we encourage our people to come forward if they are ever concerned about something at work. If someone uncovers instances of poor practice in our services - including issues of patient welfare, possible fraud or health and safety condition - we want to know about it so we can immediately act on it. All discussions are kept confidential and will never affect their life at work, and we encourage people to raise issues sooner rather than later.

It’s important that our people feel safe raising issues, whether they work for us on a full time, part time, consultancy basis or even if they’re a volunteer. Everyone who works for, and with, us is part of an organisation that is dedicated to promoting the best interests of our customers.

If you’re a member of the public or a customer and have experienced poor service from Care UK, we really want to know, so please contact us and tell us about it. The sooner we know about a problem the quicker we can put it right.

Download a copy of our whistleblowing policy.

Latest news

House of fun: Residents see stars thanks to Newbury care home

House of fun: Residents see stars thanks to Newbury care home

September 10 2019

Four lucky residents at a Newbury care home saw their wishes come true recently, after each experiencing a day to remember.

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Kenilworth care home makes medieval wish come true for 93-year-old resident

Kenilworth care home makes medieval wish come true for 93-year-old resident

September 6 2019

A Kenilworth care home surprised a 93-year-old resident with a trip down memory lane to one of her favourite places.

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Oh, they do like to be beside the seaside! Richmond care home creates indoor beach

Oh, they do like to be beside the seaside! Richmond care home creates indoor beach

August 30 2019

Residents at a Richmond care home enjoyed a trip to the ‘seaside’ recently, after team members transformed the home for a special ‘seaside day’.

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‘Round of a-paws’ for Smyth Lodge's new canine relations manager

‘Round of a-paws’ for Smyth Lodge's new canine relations manager

August 29 2019

Smyth Lodge has officially welcomed a new team member – and he’s set to be a paw-some hit with residents and colleagues alike.

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