They encouraged him to take part in many of the activities within the care home and encouraged him to move out of his room and socialise and maximise the limited mobility he had at the time.

It’s quite incredible how kind and professional they are since the new manger came, the home has greatly improved as she values her workers which in turn has meant the workers provide wonderful care to the residents

The staff have taken time to learn about Dad and learn about his past. They have taken the trouble to learn about when he likes to do things and have very much targeted his care plan around that. They do small things which have a huge impact, with his poor sight they help him to choose matching clothes so that he is smartly dressed - he is so proud and likes to be smartly dressed.

They always ask me when my mum tells them something they don't know about, for example; she told them about a farm that she had lived on. They keep her company and keep her from being agitated. They go through the photo album with me, so they got to know her better.

They get the best out of my relative and that is the whole ideology of the actual home.