A national care watchdog has given Jubilee House the seal of approval, with relatives and residents praising its caring and attentive team members.
The Care Quality Commission’s (CQC) report gave Jubilee House an overall ‘good’ rating, following an unannounced inspection.
The home received ‘outstanding’ in the level of care category. It also received ‘good’ ratings in all other categories, including safety, effectiveness, responsiveness and having a well-led service.
Praise was given for the care that each team member showed towards the residents, and their friends and family members who repeatedly praised the team’s kindness and support. It was also observed that they respected people’s privacy and upheld their dignity at all times. A relative said: "There are always plenty of team members and they do a fantastic job at looking after everyone.”
The inspector reported excellent interaction between residents and team members, and observed them sharing conversations and lots of laughter. The residents were relaxed in the company of the team members, who supported them to participate in group activities and encouraged them to retain their independence. One resident commented: “They help me to look after myself and they are kind.”
The report also found that Jubilee House placed strong emphasis on emotional well-being through the provision of social activities designed to have a positive impact on resident’s lives. The team supported all residents to be involved as much as they wanted to be, and visitors were also welcomed at all times to join in. It was also noted Jubilee House has a comprehensive programme of activities for residents to enjoy outside of the home.
The inspector described the atmosphere as relaxed, friendly and inclusive, with both residents and relatives expressing that they felt valued and that their views were listened to. Any issues raised were handled in an open, transparent and honest way, and the team also held regular relatives meetings where they were able to express their views and receive advice.
Totka Zhelyazkova, home manager at Jubilee House, said: “We strive to create a welcoming home from home feel at Jubilee House, and I’m so pleased our efforts have been recognised by the CQC’s inspectors. Everyone here works incredibly hard to support residents with compassionate, person-centred care, and to be rated ‘outstanding’ in the care category shows just how dedicated the team is at looking after every individual’s needs.
“I’m extremely proud of our team and I would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”