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Our team at
Oak Manor

Trusted to care in Dereham, Norfolk

Trusted to care in Dereham, Norfolk|With over 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last five years|Discover why Care UK is trusted to care by over 16,000 families

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Meet our friendly care team

The dedicated and experienced team at Oak Manor provides your loved one with care that’s completely tailored to their individual needs and wishes. 

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Laura Older

Home Manager

Laura Older

I’ve always wanted to work in care. It is my passion, and I feel extremely fortunate to be the Home Manager at Oak Manor.

I began my career in care by volunteering at a nursing home and loved every second of care home life. After progressing to Senior Carer, I decided to fulfil my dream of becoming a nurse, studying adult nursing and achieving a first-class degree. As a qualified nurse, I am committed to driving the highest standards of person-centred care. Although I love being a nurse, I also enjoy being a manager and having the opportunity to influence positive change, which gives me great satisfaction.

Getting to know the people we care for, seeing them happy, and improving their lives holistically are some of my greatest motivations. Our residents must always be at the centre of everything we do. When residents choose to make Oak Manor their home, we take the time to understand their individual preferences, from waking times and food choices to hobbies and interests, helping them continue to live life in the way they choose.

We are here for residents and their loved ones every step of the way and will do all we can to help them feel comfortable and at ease. The most important thing is that our residents are happy.

Outside of work, I enjoy spending time with my family, gardening, cooking, and baking.

Our Team

Hellen
Hellen
Deputy Manager
It’s an absolute privilege to care for our residents and support their families and I very much enjoy my role as Deputy Manager.

Paula Glassfield
Paula Glassfield
Wellbeing Coordinator
I have worked as a Wellbeing Coordinator for more than two years and hold qualifications in Basic Cookery, Health and Social Care, Family Practice and Understanding Autism.

The thing I love most about my role is that every day is different. I enjoy supporting residents to live fulfilling lives and being part of such a supportive team. Outside of work, I enjoy spending time with my family and grandchildren, looking after my dog Wally and discovering new interests.

James
James
Adminstrator
My role is to support the smooth running of the home, ensuring that all departments, processes and team members work well together.

It’s a pleasure getting to know residents and supporting the team in any way I can.

Polly
Polly
Receptionist
Every day, I greet visitors to our home and give them a special Oak Manor welcome!

One of my favourite parts of my role is spending time with and getting to know our residents.

Karon Young
Karon Young
Head Housekeeper
I have worked in care for more than 13 years, including seven years as a Head Housekeeper.

My qualifications include Level 3 Hospitality, Leadership and Supervision, an NVQ Level 2 in Infection Control and training through the British Institute of Cleaning Science as a Domestic Trainer.

I enjoy building relationships with residents and getting to know them as individuals. I am passionate about maintaining high standards and leading my team to create a clean, safe and welcoming environment. Outside of work, I enjoy walking my French Bulldog, Poppy, gardening, visiting the gym and relaxing with a good film.

Luke Muller Potchin
Luke Muller Potchin
Site Maintenance Officer
I have worked as a Site Maintenance Officer for the past seven years and previously worked in construction, specialising in listed buildings.

I also hold an NVQ in Construction.

I enjoy knowing that my work has a positive impact on the lives of the people living in our home and take pride in helping the home run smoothly. Outside of work, I enjoy spending quality time with my family.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Every colleague receives training in infection prevention and control as part of their induction and updates regularly through online and in-person learning. Our dedicated IPC Champions in each home help embed safe working practices and raise awareness of hygiene standards.

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.