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Our team at
Rossetti House

Trusted to care in Frome, Somerset

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Meet our friendly care team

It is the people who make our home a truly happy and caring one. At Rossetti House, our experienced team of dedicated professionals all of whom undergo Care UK's in-depth training programme. The whole team works to make sure that residents' needs are at the heart of everything they do and that personalised care is provided.

Phil Vale

General Manager

Phil Vale

I’ve worked for some years in the care sector, including in care quality support roles.

Prior to being General Manager here at Rossetti House, I was Head of Care at the home.

While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.

I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.

Helen Cross
Home Admissions Advisor

I joined Rossetti House in 2022 – I used to be a Microbiologist.

When I fancied a change, I focused on the part of previous jobs that I’d really enjoyed, and it became obvious that I loved working with people. I saw this position and thought it was very ‘me’.

Of course, there’s been a lot to learn. Having never worked in social care, I’m getting used to ways of working, the terminology and what everyone does. I love any chance I get to interact with others and to make a difference to someone’s day – whether it’s a colleague, resident or a family looking for care for a loved one.

In this role, it’s vital to be warm and welcoming, as well as compassionate and resourceful. Above all, you need to be focused on the needs of the person in front of you. I find it hugely rewarding to find the right solution for a family and to make their lives easier. I can’t wait to keep meeting and supporting families in this way.

Away from work, I like spending time with my family, and taking my grumpy Jack Russell, Jelly, for a walk. Then there’s gardening, crafting, doing puzzles and reading.

Eve Pursall
Administrator

My background in the care sector started in 2014, when I joined the home as a Senior Care Assistant.

I’d also been a domiciliary carer. Over time, I’ve developed my skills and been fortunate to be able to move sideways into this role.

All my experience has been invaluable for what I do now: it’s important to understand the challenges families and individuals face when they move into care, and how everything works. Kindness is key when everything’s so new for them.

Every day is different in our Frome care home, and there’s always something new to tackle. The team are all very supportive, and the residents have taught me a lot too. I always enjoy the mid-morning time when residents are ready to start activities and are full of expectation about what the day might bring. I always like to have a chat with them then.

Outside of work time, I like to catch up with family and friends. I also like to travel. I’ve travelled around the world, and it was an unforgettable experience. I also enjoy reading, getting out into the sunshine, playing crazy golf and doing home renovations!

Rossetti House is a very special place to live and to work, and we all look forward to welcoming you to our care home very soon.

Lisa Sugrue
Head Housekeeper

I have worked for at the home since it opened.

As the Head Housekeeper, it is my responsibility to make sure the home meets my very high standards of cleanliness. I have a background in organising housekeeping/cleaning for 5 star hotels and was also a Carer for seven years, so I have a great background to be able to support residents and keep their home as clean as possible.

Colleague voices at Rossetti House
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Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.