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Our team at
Rush Hill Mews

Trusted care in Bath, Somerset

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Meet our friendly care team

It is the people who make our home a truly happy and caring one. At Rush Hill Mews, our experienced team of dedicated professionals, all of whom undergo our own in-depth training programme. The whole team works to make sure that residents' needs are at the heart of everything they do and that personalised care is provided.

Caroline Carter

General Manager

Caroline Carter

I’ve worked in the care sector for nearly 30 years and am passionate about dementia care and end of life care, in particular, I’m currently studying for a Masters degree in dementia care studies.

In this role it’s important to lead by example and to keep a calm head. Knowledge and experience are important, I started out as a carer and worked my way up, so I know the challenges faced by my team.

Care UK’s ethos of care, which puts residents at the heart of everything, echoes my own values. The organisation also offers superb training and development opportunities so that colleagues can learn and progress their careers.

I am focused on continuous improvement and have worked on a number of initiatives aimed at enhancing quality of life for people with dementia, including using technology to promote health and wellbeing. I’m looking forward to supporting the team at Rush Hill Mews to achieve outstanding levels of care.

Tricia Yahya
Deputy Manager

I started working as a Nurse in 1993 and have worked in a variety of roles, including as a Clinical Lead, Nurse Manager, Deputy Manager and General Manager.

I was keen to join Care UK because it has a great reputation. I also know some of the team at Rush Hill Mews and they always have good things to say about it.

As a Deputy Manager I think it’s important to be kind, caring, empathetic and committed to delivering the highest standards of care. That means going above and beyond to ensure residents are happy. It also means supporting the team to develop and progress.

I’m looking forward to working with the management team to create an ‘A Team’ at our Bath care home. We’ve got a superb team and we want to support them to be able to deliver their best work. We’re in the process of establishing systems to support the team to meet all our goals.

Outside of work I’m working on a novel. I also enjoy cooking, watching movies and dining out.

Millie Haines
Home Admissions Advisor

I joined Rush Hill Mews in 2021 from another care home provider where I was a Deputy Manager.

I started out in care in 2017 as a support worker. I wanted to join Care UK because it’s a well respected provider, delivering great care and offering superb career opportunities.

Empathy and a caring nature are vital when you do this job. I never forget what a huge decision it is for families to decide to move a loved one into a care home. There are many different emotions involved, so understanding and compassion go a long way.

Lunchtime here at our Bath care home is probably my favourite time of the day because it’s fantastic to see residents socialising together and enjoying the great food that our kitchen team serves up. When I can I also take part in activities, and help to arrange events that we host at Rush Hill Mews.

Away from work I enjoy losing myself in a book, going for long walks and catching up with friends and family.

Louis Payne
Home Administrator

I came to this home having spent nine years previously in a similar role within the care sector.

Prior to that, I lived in Malta for five years where I managed a huge portfolio of off shore trusts. My pride and joy are my family - my beautiful wife, and my two equally beautiful daughters! Since joining the home, I truly feel like I have gained another family. This was particularly evident during the commissioning of the home when it opened, and further reinforced by the recent Heart & Soul Awards.

Sharon Hopson
Head Activities Coordinator

I started out in care as a Care Assistant, which was a great foundation for this role.

I’d cared for my mum for ten years. When she passed on, I thought I’d like to use my experience to help other people. At that point I’d been out of the workplace for a long time, so finding my feet took me a while! However, here I am, and I received a ‘Team Member of the Year’ award in 2021, so I couldn’t be happier.

Providing activities that are personalised is so important. If something is too easy or too difficult for a resident, or if it doesn’t interest them, it can be frustrating for them. It’s important to understand different people’s abilities and interests, and to tailor things accordingly. Knowledge of the residents, patience and understanding are key.

Interacting with residents, making them smile and helping them to see what they’re capable of are just some of the highlights of my job. I enjoy what I do so much that you can usually find me planning new activities for the residents in my spare time! Other than that, I enjoy reading and captaining a ladies darts team.

Nick Sauter
Head Chef

I have 25 years' experience as a chef, with a diverse career that has involved opening a Four Diamond restaurant in the Caribbean.

Then moving on to become the private chef for the Governor of Bermuda, during which time I prepared meals for dignitaries from around the world, including The Queen, Prince Phillip and Princess Anne. Up until I became Head Chef here, I worked at The Latymer, a Michelin starred restaurant that featured on MasterChef. I have worked at the home since it opened, and I pour my heart and soul into every dish I create. The residents are always extremely appreciative and it is my pleasure to serve them.

Lesley Eade
Head Housekeeper

I’ve worked in the care sector for a while and was a Care Aassistant before I moved into housekeeping.

Even though I’m not delivering hands on care these days, caring is still a large part of what I do. I always chat to the residents when I’m cleaning their rooms and I find out what they’ve been doing and how they are. Those little interactions can make all the difference to their mood and whether they have a good day.

We’re a small housekeeping team, but we’re full of passion for what we do, and for ensuring that residents have a lovely clean and tidy home to enjoy. If a resident wants to help with dusting or tidying the lounge, we’ll support them to do so as it’s a great way for them to feel valued and to stay independent.

My job keeps me busy, and in my free time my garden and grandchildren keep me occupied too! We look forward to welcoming you to Rush Hill Mews very soon.

Terry Potts
Maintenance

I worked in facilities management in a leisure centre before I joined the team at Rush Hill Mews.

I also worked in engineering maintenance for a long time, so I bring a wide range of skills to my role at our beautiful Bath care home.

I enjoy the combination of different skills that my job requires. You need to have the maintenance know-how, but it’s also vital to be compassionate and considerate – I need to get my tasks done with minimal disruption to the residents.

While working in a care home took a little bit of getting used to, I really enjoy it and find it extremely rewarding to help the residents and to see their smiles. I’m looking forward to developing further into my role, enriching the residents’ lives and supporting the team in different ways.

In my spare time I like to head to the coast with my family and do some kayaking or paddleboarding.

Colleague voices at Rush Hill Mews
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Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.