What is The Terrace’s CQC rating?

The CQC overall rating for The Terrace is "Good".

The Terrace

Q: What is The Terrace’s CQC rating?

The CQC overall rating for The Terrace is &quot;Good&quot;.

Trusted to care in Richmond, North Yorkshire

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The Terrace

Welcome to The Terrace

At The Terrace in Richmond, North Yorkshire, we provide a range of quality care services for older people in beautiful surroundings. Our skilled and experienced team offer permanent and short term (respite) residential and dementia care.

The Terrace is a Victorian building and retains its ornate stonework and high ceilings. Each bedroom is different: some are very spacious, some offer fantastic countryside views while others open onto our gardens and have their own patio area.

There are also different communal spaces where residents can socialise with friends and visitors, take part in activities or spend some quiet time reading and relaxing. We even have a bar and our own hair salon. Our gardens are a big feature of our home, with their lawns, terraces, mature trees and greenhouse. Your loved one is very welcome to get involved in gardening.

At a glance

Location

Maison Dieu
Richmond
North Yorkshire
DL10 7AX

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Life at our home

At The Terrace there's always a choice of activities for residents to enjoy. We organise everything from quizzes and baking to arts and crafts. And if your loved one wishes to, they’re welcome to pop into town to go shopping, we’ll support them to do whatever they wish.

Garden
Activities room
Hair and beauty salon
Lounge area

Care at our home

All the care we provide at The Terrace is person-centred, meaning that your loved one is at the centre of all aspects of their care. They make decisions on how they want their care, and their everyday life.

Types of care offered

Residential care
Dementia care
Respite care
End of life care

Healthcare services

Chiropody
District nursing team
Optician

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at The Terrace will provide your loved one with care that is completely tailored to their individual needs and wishes.

My approach as a manager is to make sure every resident is cared for in the same way that you’d care for a member of your own family. I spend as much time as I can with residents, chatting with them in the lounges and dining areas. I have a policy that I spend some time every morning saying hello and catching up with everyone before I get stuck into work.

Judy WrayHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at The Terrace care home.

The staff do everything possible to help mum and she is at the last stage of dementia so she is not a very easy person to deal with. They do everything to support her.

Mr B P, Relative of resident, November 2019

My mum is really difficult, they keep us fully informed about her care. I feel that they're very supportive of me.

Mrs J L, Relative of resident, November 2019

I feel that they don't just look after my mum as a resident; it’s like she is a member of their family, there are lots of cuddles and interaction with staff and other residents of the dementia unit, the home is like one big family.

Mrs S.T, relative of a resident, July 2019

They have a garden area and a greenhouse and they get mum involved in gardening as well as going on trips. Mum has more freedom now compared to when she was in her own place.

Relative of a resident, July 2019

Every time I go in there is something different. They are not all mush. They get sandwiches sometimes just for a change.

Ms S. G, Relative of a resident, July 2019

Caring UK Awards Finalist 2022 - Care Employer of the Year

LaingBuisson Award Finalist 2022 - Large Residential Care

Dementia Care Awards Winner 2022 - Best Dementia Care Inspiring Leader

National Care Awards Finalist 2022

Social Care Top 30 Award Finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards Finalist 2022

NACC Awards Finalist 2022 - Catering Team of the Year

Care Home Awards Winner 2022 - Outstanding Larger Care Provider

Health Investor Award Winners 2022 - Residential Care Provider of the Year

UK Employee Experience Awards - Best Use of Digital Technologies

Public Sector Catering Awards Finalists 2022 - Care Catering AND Chef of the Year

Caring UK Awards Winner 2021

National Care Awards Winner 2021 - Care Home of the Year

LaingBuisson Award Winner 2021 - Residential Care Provider of the Year

LaingBuisson Award Winner 2021 - Property Developer of the Year

Care Home Awards Winner 2021 - Best Larger Care Home Group

National Association of Care Catering Awards Winner 2021 - Catering Team of the Year

National Apprenticeship Awards Finalist 2021

Public Sector Catering Awards Winner 2021 - Catering Manager of the Year

Social Care Top Leaders Awards Finalist 2021

Care Home Professional Power List 2021

UK Employee Experience Awards 2021 Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards Finalist 2021 - Professional Excellence

Health Investor Awards Finalist 2021 - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards Winner 2020 - Best Larger Care Home Group

LaingBuisson Awards Finalist 2020

National Association of Care Catering Awards Finalist 2020

Best Employer Support for Your Registered Manager 2020 AND Most Effective Approach to Leadership and Management 2020

Leaders in Care Awards Finalist 2019 - Care Provider of the Year

Group Care Home Caterer of the Year 2018

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Watch a video about the process