Trusted to care in Richmond
We take a 'whole home' approach to care at The Terrace. Each of us is passionate about helping residents to live a fulfilling life, so you'll find housekeeping colleagues chatting to residents as they put laundry away together, or carers helping our lifestyle team with activities. We love making a difference to older people's lives.
Ive worked in the care sector, on and off, for many years – initially when I left school. When my children left home, I decided to get back into care. I started as a carer at The Terrace before moving into activities.
The best part of my role is seeing everyone smiling and laughing – even if theyre just chatting to each other. Our work can have some great outcomes for residents. One lady, who had been in hospital for a long time being nursed in bed, wanted to walk again. We worked with her, doing chair exercises and building her confidence, and eventually got her walking again. It made a huge difference to her life.
Im looking forward to continuing to build on the activities we offer at The Terrace. You never know what each days going to bring, and theres always something to look forward to.
I’m proud to say that I’ve worked at The Terrace since 1992. I still look forward to serving the residents each day, having a chat with them, and finding a way to make their lives better through food.
There’s always something to focus on, whether it’s developing new menus or finding a way to give an individual resident a personalised experience. When a lady needed to have a soft diet, it meant she was no longer able to eat her beloved bourbon biscuits. I found a way to develop a soft version for her, so she didn’t miss out.
It was a huge highlight to make it to the 2018 finals of the Care Home Awards in the nutrition and food category. We always consult with residents about what they’d like more of on the menu. Recently they said more ‘good Yorkshire food’, so that’s what we did.
I used to work in care homes as a Regional Painter and Decorator and I enjoyed the atmosphere of supporting the residents. Having been a self-employed Property Maintenance Technician for four years, it appealed to me to work back in this environment again.
It’s important to be confident, friendly and approachable when you do my job. This is the residents’ home, so whatever they ask me to do, I’ll do my best to achieve it. Since doing this job, I’ve developed my skills in different areas, including plumbing. It gives me a lot of satisfaction to solve a problem.
One of the great things about The Terrace is the way colleagues and residents are encouraged to suggest new ideas to improve the home. We’re constantly working together to make it the best home possible.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.
All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.