Virtual tour to help demystify the patient journey

Company news

Jun 16, 2014

Patients in Clapham are to be among the first in the country to be able to explore an NHS GP practice and walk-in centre from the comfort of their own homes prior to an appointment, courtesy of a new Google Business View Virtual Tour.

Independent sector health and social care provider Care UK operates The Junction Health Centre on Grant Road on behalf of the NHS. The organisation hopes the tour will help to demystify the patient journey and assist people to be better prepared for their appointments.

The virtual tour showcases the high quality facilities available to NHS patients at the centre which opened four years ago. The centre is open every day 8am-8pm offering a registered GP practice and a walk-in centre which provide advice and treatment for general problems including minor illnesses, cuts and grazes, minor scalds and burns, strains and sprains, insect bites, ear and throat infections and other common ailments. The centre also offers a range of additional services for registered patients such as vaccinations and immunisations, contraception services, cervical screening, diabetes and asthma clinics and smoking cessation clinics.

Nav Sahota, manager at The Junction Health Centre, said: “Every patient is important to us and we understand that a visit for an investigation or treatment can sometimes be stressful. Our team works very hard to make sure that people are fully prepared for treatment. We believe this virtual tour is a natural extension to that familiarity process.

“Supporting patients to be as relaxed as possible before, during and after their treatment is a fundamental part of our work. I believe that by launching this virtual tour we are demonstrating our ongoing commitment to patient satisfaction and I hope that people will find it a useful tool prior to their appointment with us.

“By embracing new technology we are able to help the people we support and care for, as well as their families, to make informed choices about their health and social care provision.”

Care UK worked with Ideal Insight – a Google virtual tour specialist – to create the tour of The Junction Health Centre. It can be accessed by visiting junctionhealthcentre.nhs.uk/take-look-inside