Dec 09, 2014
At an unannounced visit by the Care Quality Commission, inspectors found that the home in Manchester Road meets the Government’s five standards of quality and safety which are:
During their visit to the home, which provides specialist care for older people, some of whom have dementia or specialist nursing needs, the inspectors talked informally to the team, residents and their families, and examined the home’s administrative systems and processes.
Manager Karen Wilson said: “I am delighted that we reached the high standard set out by the Government and CQC.”
When speaking to resident’s and their families, inspectors heard about the high levels of care provided at Riverside and particularly noted that there was “good communication used by staff” which meant that “people were cared for in a way that promoted their privacy and dignity”. Some other comments to inspectors about the home included that “it’s fantastic care here” and another relative saying “The staff are really good and they listen to me. I can talk with them and they answer all my questions.”
Karen said: “Everyone at Charlotte House, including the kitchen and maintenance teams, strives to ensure that we create genuinely individual care for each resident.
“To do that, we ensure we get to know each person, their history and their interests, so that we can tailor each care plan to maintain their independence, life skills and sense of wellbeing.”
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