Jan 29, 2018
The Care Quality Commission’s (CQC) report gave Whitby Dene care home an ‘outstanding’ rating for its responsiveness, and ‘good’ ratings in the further four categories, following an unannounced inspection.
The report highlighted that the home manager’s ethos of “anything is possible” was truly demonstrated throughout the home, and that residents were supported in taking part in meaningful, and sometimes life changing, activities.
It was noted that a great level of detail was shown in the care provided, and detailed care plans were regularly updated so that team members were aware of each resident’s needs. To help create meaningful conversations, residents were encouraged to create life history books which contained information about their hobbies and interests, and team members were found to have a good knowledge of these. The home was also designed to provide stimulation, and decorations such as old radios and historic objects helped encourage conversations.
During the visit, inspectors observed the home’s ‘Tea at Three’, where at 3pm every day, every team member would stop all non-essential work to sit with residents to share a cup of tea. This provided team members with the opportunity to find out how residents were feeling and talk about their day. The home had close partnerships with the local community, and often welcomed local pupils and youth clubs to visit residents to share activities.
Inspectors also spoke to residents who had made a wish at the home’s ‘wishing tree’, an initiative introduced to help residents achieve personal wishes and take part in life changing activities with the support of the team. Since being introduced, residents have taken part in a variety of memorable events designed specifically for them. One resident, aged 96, who was part of the Royal Air Force when they were younger was able to take to the skies again and fly the plane themselves.
Another resident was reconnected with their childhood badminton partner, and supported to play against each other. Their relative commented: ''My relative had a big smile, I never thought they would play again.”
The team members were found to be encouraging of residents’ interests and hobbies, and had found ways to incorporate these into daily life at the home. To help keep residents active with things they enjoyed doing, a maintenance club had been introduced, for those who enjoyed handiwork in the past, as well as a baking club.
The team members were also seen to celebrate residents’ special occasions, along with relatives and friends. As a surprise for a resident who had regretted having a small wedding 60 years ago, the team members were in the process of organising a white wedding for the resident and their spouse to have a second ceremony at the home.
To help meet the needs of a retired priest, team members had taken the time to learn about religion in order to understand the resident’s beliefs. Having met with local church leaders, team members were able to support him in helping carry out religious activities such as mass and prayers, which helped relieve the resident’s anxiety.
Saad Baig, home manager at Whitby Dene, said: “We strive to create a welcoming home from home feel at Whitby Dene, and I’m so pleased our efforts have been recognised by the CQC’s inspectors. Everyone here works incredibly hard to support residents with compassionate, person-centred care, and to be rated ‘good’ shows just how committed the team is to making a positive difference to resident’s lives each and every day.
“I’m extremely proud to have achieved ‘outstanding’ rating for responsiveness, and I would like to thank the team members for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”
316 Whitby Road, Eastcote, Greater London, HA4 9EE
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