Solihull care home receives a 'good' rating from national inspectors

A national care watchdog has given a care home in Solihull its seal of approval, with relatives and residents praising the caring and attentive team members. 

The Care Quality Commission’s (CQC) report, which regulates all health and social care services in England, gave Care UK’s Blossomfield Grange, on Worcester Way, an overall good rating following an unannounced inspection. 

The care home has a good rating in all five categories, which includes safety, effectiveness, care, being responsive and well-led.  

The report noted that the residents, their relatives and visiting professionals were all complimentary about the home, its team members and its management. Residents told the inspectors that they felt well looked after, that the team supported them, and the home environment felt safe. One resident said: “I feel safe, no problem. The team come at night and check in on me. I find it reassuring.”

The inspectors noted the high level of training and competency across all departments. The report praised the fact that team members in all roles, including administrative and maintenance, could identify changes in resident’s needs and calm their anxieties and seek the correct support.  

The report also praised how residents and their relatives were involved in planning their care. Where appropriate, the inspectors noted how the team encourages residents to maintain their independence and privacy. 

The report went on to highlight how the activity schedule was planned around resident's hobbies, and how residents were consulted on exactly what they wanted to do. One resident said: “There’s always things to do. You can join in if you want to, but you’re not forced to.” 

The report went on to praise the leadership of the home, who the inspectors found to have created a “positive culture that is person-centred, open, inclusive and empowering, and which achieves good outcomes for residents”. One resident added: “The home is well managed, definitely. The manager is very approachable.” 

Jo Bennett, General Manager at Blossomfield Grange, said: “Everyone has put in a lot of hard work to ensure Blossomfield Grange offers a home-from-home to all the residents and their families and the whole team are really proud of their achievements. 

“Every resident is unique, so why shouldn’t their care plan be? We take pride in providing high-quality person-centered care, allowing residents to live happy lives in a warm, peaceful environment designed to encourage independence and support individuals who live at the home.

“I want to thank the team for their hard work, which I know is appreciated by the residents and their families. It is certainly a pleasure to come to work every day and be a part of such a wonderful team. I’m looking forward to celebrating this result with the residents and the team and building on our success in the future.” 

Designed to enable residents to live active and fulfilled lives, while also promoting independence, 

Blossomfield Grange incorporates space for hobby and leisure activities. The home has been configured into a series of neighbourhoods to help facilitate the creation of close-knit communities and encourage social interaction among the residents.

To find out more about Blossomfield Grange, contact Director of Community Relations at Blossomfield Grange, Jo Hopkins, on 0121 392 7833 or email jo.hopkins@careuk.com

For more general information, please visit careuk.com/blossomfield-grange