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Our team at
Bowes House

Trusted to care in Hailsham, East Sussex

Trusted to care in Hailsham, East Sussex|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

The team at Bowes House comes from all different backgrounds, but we share a common purpose - to make residents happy and fulfilled every day. We're a close-knit bunch and we support each other to do our best work. Find out more about us on these pages.

Jonathan Johnson

Home Manager

Jonathan Johnson

I have 20 years of experience in health and social care, starting with six years of operational management in the NHS.

After that, I had the opportunity to work for a provider of dialysis services, and I went from managing one brand new clinic to managing 10 clinics as a Regional Director across London. After six years in this sector, I had the opportunity to work in older people’s services.

After completing my last project, I wanted to work within an organisation that puts the wellbeing of its teams and the care and support of residents at the heart of everything they do.

A good leader supports the team to deliver on the promise we make to care for people’s loved ones. The role requires energy and tenacity, and you must be approachable and lead with a smile and integrity.

Delivering great care and keeping my team happy and motivated is my priority. I’m proud when I see team members develop in their careers and see the great outcomes for people we support at Bowes House.

I live by the coast, so outside of work walking and swimming are a must! I love to watch movies, cook, go camping and socialise too.

Karen Milligan
Customer Relations Manager

I am passionate about people and making a difference to people’s lives. I wanted to work for Care UK (I joined in May 2014) because I was keen to work with families and the elderly, and I wanted to help people through the process of choosing the right care home for their loved one. The environment I work in is lovely and the work itself is extremely rewarding – I’m very proud of Bowes House and what we do here.

In a previous role I worked with the long term unemployed, helping them to get back into employment, but I actually use many of the same skills now, including empathy, listening and relationship-building skills. Away from work, I love socialising, eating out and travelling to warm countries!

Luigi Donato
Clinical Lead

I am a Clinical Lead Nurse, practicing in the UK since 2014. I am passionate about my role at Bowes House. I want to ensure the residents receive the very best of care. My office is in Weald unit do come along to see me if you have any questions!

Andy Snook
Head Chef

I am responsible for ensuring that residents eat a well-balanced, nutritious diet of their choice and suitable for their needs. I have worked as a chef for over 18 years. In the past I have worked in fine dining restaurants and other care settings, more recently at Bowes House. Please come and talk to me if you have any special requests or requirements.

Gill Pillay
Head Housekeeper

I have worked in Bowes house for a number of years. Working in different departments from housekeeping, care, the lifestyle team and most recently promoted to Head House keeper and ICC. The role of Infection Prevention & Control (IPC) Champion is vital in ensuring that colleagues maintain a high standard of hygiene and cleanliness in the home, keeping residents and colleagues safe. They work hard to deliver the relevant training to the team, complete audits and keep on top of the legislation and guidelines.

Lee Clark

I am a trained plasterer, painter and decorator. Before joining Bowes House as a Maintenance Assistant, I worked as the Facilities Assistant at a local National Trust property. I wanted to work somewhere that put care at the forefront, while working with a team of people who treat others with respect and dignity.

I joined Care UK because I wanted to use my maintenance skills to give residents a safe and engaging environment that fulfils their needs. I was proud when I was asked to step up to Maintenance Manager.

There are a number of key characteristics that a Maintenance Manger needs. I need to communicate effectively with all team members, management, contractors, residents and visitors; effectively solve problems, whether they are quick fixes or more complex ongoing problems; manage time well and be organised to carry out planned maintenance. In addition to that, I need to have an eye for detail while also being able to take a ‘big picture’ view.

I am proud to be able to resolve issues for residents and to enhance their living environment. When I have completed a large piece of work and people say how thrilled they are with it, it truly makes the effort worthwhile.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.