Our team at
Bowes House

Trusted to care in Hailsham

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Meet our friendly care team

The team at Bowes House comes from all different backgrounds, but we share a common purpose - to make residents happy and fulfilled every day. We're a close-knit bunch and we support each other to do our best work. Find out more about us on these pages.

Ryan Harris

Home Manager

I am excited to be Home Manager at Bowes House as I feel privileged to be part of a team who reflect my own values – total passion and commitment to quality care.

I have worked in many roles within health and social care. I have been a Turnaround Manager for a large dementia home, Multi-site Project Manager and a Nursing Home Manager. I worked for East Sussex County Council within the Market Support Department and most recently a Group Operations Manager for a small nursing home provider in East and West Sussex.

I returned to my passion of Home Management and am excited to further develop Bowes House to its outstanding potential.

I live with my daughter, dog Dolly and cat Juno who keep me well entertained when I am not working.

Catherine Callaghan
Deputy Manager Clinical
I joined Care UK in 2013 because l had heard about its reputation as an excellent care provider, and I can honestly say l made the right decision as Bowes House is a wonderful place to work.

I joined Care UK in 2013 because l had heard about its reputation as an excellent care provider, and I can honestly say l made the right decision as Bowes House is a wonderful place to work.

I qualified as a Registered Nurse (Adult) in 2007 and started my career in the NHS before moving into the private sector. I feel privileged to be part of such a wonderful team, working together to ensure we provide person-centered care and give residents the highest standard of care.

When l am not at work l enjoy spending time with my family and socialising. My dog keeps me very busy too.

Karen Milligan
Customer Relations Manager
I am passionate about people and making a difference to people’s lives.

I am passionate about people and making a difference to people’s lives. I wanted to work for Care UK (I joined in May 2014) because I was keen to work with families and the elderly, and I wanted to help people through the process of choosing the right care home for their loved one. The environment I work in is lovely and the work itself is extremely rewarding – I’m very proud of Bowes House and what we do here.

In a previous role I worked with the long term unemployed, helping them to get back into employment, but I actually use many of the same skills now, including empathy, listening and relationship-building skills. Away from work, I love socialising, eating out and travelling to warm countries!

Martin Palfreyman
Lifestyle Lead
I'm an experienced activities professional: before joining Care UK I worked as an activity coordinator for 15 years in a home for disabled adults.

I'm an experienced activities professional: before joining Care UK I worked as an activity coordinator for 15 years in a home for disabled adults. It was a big change moving to working with older people, but I already understood the importance of understanding every person as an individual and tailoring activities to their needs and interests so no one felt left out.

I really enjoy listening to residents’ life stories and experiences. I love taking them out on trips, giving them a bit of historical background and making them laugh. Closer to home, I enjoy the challenge of adding new things into the activity programme. We recently introduced pottery painting, which has been popular. When I know that each resident’s day has been fulfilled, I’m happy. 

Marc Beckett
Head Chef
Before working for Care UK I was the head chef in a four star hotel in Eastbourne, but I was keen to move my career in a different direction and explore new horizons, so I joined the home in September 2015.

Before working for Care UK I was the head chef in a four star hotel in Eastbourne, but I was keen to move my career in a different direction and explore new horizons, so I joined the home in September 2015.

I soon discovered the huge amount of job satisfaction that comes with this role. Seeing residents enjoying their meals and smiling when they’ve had a good experience is the best part of what I do.

I’ve got pretty high standards: it’s vital in my job and in this sector in particular. I talk to residents a lot about what they think of the food we prepare for them and what they’d like more of. It’s important to listen and learn from them and make appropriate changes. 

Gill Pillay
Head Housekeeper and Infection Control Champion
I have worked in Bowes house for a number of years.

I have worked in Bowes house for a number of years. Working in different departments from housekeeping, care, the lifestyle team and most recently promoted to Head House keeper and ICC. The role of Infection Prevention & Control (IPC) Champion is vital in ensuring that colleagues maintain a high standard of hygiene and cleanliness in the home, keeping residents and colleagues safe. They work hard to deliver the relevant training to the team, complete audits and keep on top of the legislation and guidelines.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.


All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.