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Our team at
Bowes House

Trusted to care in Hailsham, East Sussex

Trusted to care in Hailsham, East Sussex|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

The team at Bowes House comes from all different backgrounds, but we share a common purpose - to make residents happy and fulfilled every day. We're a close-knit bunch and we support each other to do our best work. Find out more about us on these pages.

Jonathan Johnson

Home Manager

Jonathan Johnson

I have 20 years of experience in health and social care, starting with six years of operational management in the NHS.

After that, I had the opportunity to work for a provider of dialysis services, and I went from managing one brand new clinic to managing 10 clinics as a Regional Director across London. After six years in this sector, I had the opportunity to work in older people’s services.

After completing my last project, I wanted to work within an organisation that puts the wellbeing of its teams and the care and support of residents at the heart of everything they do.

A good leader supports the team to deliver on the promise we make to care for people’s loved ones. The role requires energy and tenacity, and you must be approachable and lead with a smile and integrity.

Delivering great care and keeping my team happy and motivated is my priority. I’m proud when I see team members develop in their careers and see the great outcomes for people we support at Bowes House.

I live by the coast, so outside of work walking and swimming are a must! I love to watch movies, cook, go camping and socialise too.

Emma Hedger
Deputy Manager

I have worked for Care UK for over five years, in a number of roles and locations.

I feel honored to have joined the team at Bowes House as Deputy Manager. I am passionate about fulfilling the lives of our residents and putting them at the heart of everything we do. Having had loved ones in care homes, I fully understand how daunting the experience can be. Bowes House has a true family feel and I am excited to see what the future holds.

Karen Milligan
Customer Relations Manager

I am passionate about people and making a difference to people’s lives.

I wanted to work for Care UK (I joined in May 2014) because I was keen to work with families and the elderly, and I wanted to help people through the process of choosing the right care home for their loved one. The environment I work in is lovely and the work itself is extremely rewarding – I’m very proud of Bowes House and what we do here.

In a previous role I worked with the long term unemployed, helping them to get back into employment, but I actually use many of the same skills now, including empathy, listening and relationship-building skills. Away from work, I love socialising, eating out and travelling to warm countries!

Corrine Evans
Lifestyle Lead

I first joined Bowes House as part of the NHS rehab team and was offered a position as a carer in the home.

I have a Level 3 certificate in Health and Social Care and have worked my way up through the team as I wanted to work in as many roles as possible to understand how each job works.

I’m now looking forward to working with everyone in my new role to build a great activities team for the benefit of all the residents. I love seeing the smiles and hearing the laughter created from an activity we have put together.

I think to be a Lifestyle Lead you need to be very organised, have a good understanding of your residents, their needs and wishes. You also need to have good communication with your care staff to help encourage and support your goals for your residents.

When I’m not working, I don’t have much time to unwind as I have a busy family, but I enjoy watching my son play rugby and having girly days with my daughter and stepdaughter on the weekends and the occasional night out with friends.

Luigi Donato
Clinical Lead Nurse

I am a Clinical Lead Nurse, practicing in the UK since 2014.

I am passionate about my role at Bowes House. I want to ensure the residents receive the very best of care. My office is in Weald unit do come along to see me if you have any questions!

Andy Snook
Head Chef

I am responsible for ensuring that residents eat a well-balanced, nutritious diet of their choice and suitable for their needs.

I have worked as a chef for over 18 years. In the past I have worked in fine dining restaurants and other care settings, more recently at Bowes House. Please come and talk to me if you have any special requests or requirements.

Clare Crittenden
Business Administrator

Being offered the position of Business Administrator for Bowes House in 2021 was a real career highlight.

I previously worked as a receptionist for Herstmonceux Castle at Queen’s University Canada. I walked by the home with a friend and thought it looked like a nice place to work, so I said that I hoped to be sitting on reception there one day – and here I am!

It’s been everything I hoped it would be – the people I work with and the residents are fantastic. In my role it’s really important to be patient and organised. I’m always busy and no day is the same at Bowes House, but that’s why I love it.

Outside of work, I enjoy going shopping and spending quality time with my mum and partner.

Gill Pillay
Head Housekeeper

I have worked in Bowes house for a number of years.

Working in different departments from housekeeping, care, the lifestyle team and most recently promoted to Head House keeper and ICC. The role of Infection Prevention & Control (IPC) Champion is vital in ensuring that colleagues maintain a high standard of hygiene and cleanliness in the home, keeping residents and colleagues safe. They work hard to deliver the relevant training to the team, complete audits and keep on top of the legislation and guidelines.

Richard Long
Maintenance Manager

When I joined Care UK in 2020, it was a complete career change for me.

I ran a large motor vehicle training department for 11 years and worked as a lecturer after studying health and safety and being trained in various disciplines of engineering.

I wanted to use the skills I’d gained along the way to make a positive impact on people’s lives – and I haven’t looked back! My favourite part of the day is interacting with the residents. I always look forward to chatting with my colleagues at Bowes House too. Teamwork is a big part of my role. You need to work well with others and be proactive to provide the best service for residents and their families.

When I’m not at work, I enjoy spending time with my family or unwinding with a good book or a sea fishing trip.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.