My mum came from another home where her behaviour was very difficult for them to cope with. When we went to Cleves place I was very nervous of going through the same thing. But they have never been an issue and they seem to manager her very well. They have people specifically trained for people with dementia. So there has been no issues. They seem to have the right way of being able to manage.

When she first went into the home she wasn't great, in her own home she lost all interest in everything going on around her. She’s very seldom and only got dressed but since she has been into the home, she has livened up, taken more pride in herself. I can't thank them or give them more of a glowing report than the 10, they are fantastic.

They are all very friendly. They make mum feel very relaxed. There are always people moving about, they ensure they meet her needs.

There is always somebody there for him. There was a time when he would be drinking all day and it became a joke. They make him laugh and make me laugh. He will sit in the dining room. They all know what he is there for, which is a cup of coffee. They treat him absolutely brilliantly.

The staff, especially the young staff are really good. It's the personal touches staff show my relative that matter so much. Staff all know my relative and staff joke with her.