Trusted to care in Halstead, Essex
The Colne View team is made up of people from different backgrounds and cultures. We’re a diverse and fascinating team and we’ve lots of stories to tell. We support each other to deliver the best of care to residents – in fact, we’re like one big family. You can find out more about us on these pages.
My career with Care UK started when my dog, Lady, was called in to become the Pets as Therapy (PAT) dog for Colne View.
It was during this time that I really got to know the residents and became involved with the activities within the home and was subsequently employed as the activities co-ordinator for Colne View, and more recently, customer relations manager.
Prior to joining Care UK, my background has mainly been in the retail sector, although more recently I have been working as a freelance photographer alongside my role as activities co-ordinator. I am therefore delighted that my role as customer relations manager combines all these roles.
To carry out my role, you must be able to communicate well with people and have good listening skills. You need to be able to have a clear understanding of the needs of residents to ensure they are happy and all their needs are met.
I’ve been part of the Care UK team since 2019.
I was originally at Manor Lodge in Chelmsford but I moved over to join the Colne View team in January 2022.
Before joining Care UK I worked in the retail sector for 26 years. When I felt the need for a change, I was inspired by a friend who was working at Care UK who said it was a great place to work. I already had some experience in planning and organising events, so I thought I would apply for a lifestyle role, and here I am!
There are a lot of skills that come in handy in this role, including patience and positivity, being organised and creative. It’s helpful if you don’t take yourself too seriously too!
I love the mornings here. There’s a great sense of excitement about the day ahead, and I enjoy saying hello to the residents and my colleagues, and getting ready for the first activity. Some of the most popular activities we organise are the animal visits. We’ve had penguins and pygmy goats in the home. The look on everyone’s face was priceless when these little cuties showed up!
I’ve been working at Colne View since 2015.
It’s my job to make sure that everyone feels loved. This mainly involves cuddling, visiting and greeting people, and then lying on my back having my tummy rubbed. As you can imagine, it’s pretty exhausting.
I like to start the day with a tour of the home, making sure everyone’s happy and everything’s in place. I might inspect the chews that residents and families have brought me, and greet visitors as they arrive. Then there’ll be a bit of lying down and sleeping.
I like a lap. If I think I’m likely to get a cuddle, I’ll sit on your lap for ages. Colne View is quite a big home, and it’s important that I get around to as many residents as I can each day. I’ve worked out that, if I sit on the lap of a resident who uses a wheelchair, I can get around quickly and have a cuddle at the same time. Not just a pretty face, eh?!
This job demands a combination of things: understanding, and needing to comply with, certain regulations, the ability to bring a variety of skills and a desire to be helpful to other people.
I used to be a police officer, so it’s a familiar mix for me!
I am happiest when I’m really busy, and there’s plenty here to keep me occupied here at Colne View. Care UK is very quality focused, and I work closely with any contractors who support us to ensure they understand the importance of doing a quality job for our customers. I’m also focused on continually improving the quality of life for residents here in any way I can.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.
All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.