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Our team at

Trusted to care in Mitcham, Surrey


Meet our friendly care team

It's the people that make our care home in Mitcham the warm and welcoming place it is. Although we all come from different backgrounds and experiences, we work together as a team to ensure residents make the most of every day.

Portia Nleya

Home Manager

Portia Nleya

My favourite part of each day is when l do my morning and afternoon walk arounds, talking to residents, asking how they slept and checking how my team is doing and checking whether they have any concerns.

At lunchtimes I enjoy seeing food trollies going to the units and observing residents enjoying their meal.

Every day in the home is different and I enjoy seeing residents adjust to the new environment and when they get better, seeing families smile after visits. I also have the joy of supporting and watching new staff learn and adapting to new ways of working.

Peter Tongco
Clinical Deputy Manager

I joined Care UK in 2022, having worked as a qualified nurse in the Philippines and the UK.

In my career I have had the chance to work in a wide range of medical fields, with experience in Community, Labor and Delivery, Accident and Emergency, Acute Stroke and Medical Outpatient for Colorectal-Urology.

I’ve always been interested in the social care aspect of nursing with the challenge of providing care for those who can’t look after themselves. So I was delighted when I was offered to lead the clinical team at Cumberland.

It demands excellent interpersonal and communication skills when working with a wide range of professionals and organizations. More importantly, the passion to help provide person-centered care.

My favourite part of each day is when I do my rounds to the residents and staff. It’s the first thing I do when I come in to work, and seeing their happy faces and knowing that I am helping in keeping them safe and comfortable is the best way to start my day.

Looking to the future, it is important to me to have a professional and good working relationship with the staff at Cumberland. They are the backbone of this home and keeping them supported is a priority.

Above all else, making sure that our residents and their families are safe and well looked after.

Rob Probst
Head Chef

My catering career began back in 1979 working in a gentleman’s club in Westminster.

I left 20 years’ later having run it and having cooked for US presidents and royalty and every MP you can think of. I then ran my own coaching inn, in Sussex before heading back to the city to be the Head Chef at one of the livery halls.

I’ve overseen huge corporate functions and met some very interesting people, I even worked for Sir Alan Sugar at Tottenham FC. I then thought I’d retire, but when I got bored of daytime TV I decided I wanted to try a completely new sector. I’d never worked in the care sector, and, while it’s hard work, it’s hugely rewarding.

I joined the Cumberland team in the summer of 2021. I bring a passion for delicious, fresh food and a belief in the importance of quality and flavour in cooking. Attention to detail and presentation are crucial. Many residents here need a soft texture diet, so food has to be attractive as well as tasty for them to eat it. Everything we do is tailored to the individual. Whether a person is from Poland, Ireland or Jamaica, they are served dishes that are familiar and reassuring to them.

Patience Acquah-Andam
Business Administrator

I joined Care UK in 2017, excited to join a business which offered both the flexibility to work around my family, as well as offering progression opportunities and caring for employees' wellbeing.

It is a role well suited to those good at multi-tasking, with passion for their work and a people-centered approach.

Each day I enjoy interacting with people and helping with their queries. I enjoy assisting people with the many questions and challenges which can arise within a care home.

I am looking forward to continuing to progress in my career.

Josh Sammons

Before joining the team at Cumberland I was working in hotel maintenance in Central London.

When I saw this opportunity it seemed like an exciting new challenge and my skills and knowledge would make me a good fit for it. I wanted to do a role where I could benefit residents and colleagues in the home.

Making the move to Care UK has been a great move for me. It’s very different from working in a hotel! As well as good maintenance skills, it’s important to have a caring nature in this role, and you need to be good at juggling tasks and getting things done.

I enjoy spending time with the residents and getting them involved in my tasks. They enjoy being useful and perhaps doing tasks that they might have done in their own working lives. It’s also a good feeling to know that the work I’m doing is helping to keep them safe.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.