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Our team at
Cumberland

Trusted to care in Mitcham, Surrey

Trusted to care in Mitcham, Surrey|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families

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Meet our friendly care team

It's the people that make our care home in Mitcham the warm and welcoming place it is. Although we all come from different backgrounds and experiences, we work together as a team to ensure residents make the most of every day.

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Portia Nleya

Home Manager

Portia Nleya

My favourite part of each day is when l do my morning and afternoon walk arounds, talking to residents, asking how they slept and checking how my team is doing and checking whether they have any concerns.

At lunchtimes I enjoy seeing food trollies going to the units and observing residents enjoying their meal.

Every day in the home is different and I enjoy seeing residents adjust to the new environment and when they get better, seeing families smile after visits. I also have the joy of supporting and watching new staff learn and adapting to new ways of working.

Rob Probst
Head Chef

My catering career began back in 1979 working in a gentleman’s club in Westminster.

I left 20 years’ later having run it and having cooked for US presidents and royalty and every MP you can think of. I then ran my own coaching inn, in Sussex before heading back to the city to be the Head Chef at one of the livery halls.

I’ve overseen huge corporate functions and met some very interesting people, I even worked for Sir Alan Sugar at Tottenham FC. I then thought I’d retire, but when I got bored of daytime TV I decided I wanted to try a completely new sector. I’d never worked in the care sector, and, while it’s hard work, it’s hugely rewarding.

I joined the Cumberland team in the summer of 2021. I bring a passion for delicious, fresh food and a belief in the importance of quality and flavour in cooking. Attention to detail and presentation are crucial. Many residents here need a soft texture diet, so food has to be attractive as well as tasty for them to eat it. Everything we do is tailored to the individual. Whether a person is from Poland, Ireland or Jamaica, they are served dishes that are familiar and reassuring to them.

Emma Layfield
Business Administrator

I was excited to join Care UK as it is a big company which gave me the opportunity to work within the care sector and offered progression.

All the training and opportunities given are amazing.

My role as Business Administrator involves several important factors. I am responsible for the financial side of maintaining the home, getting all the invoices and payment’s paid and payroll completed each month. Being welcoming to all the visitors is also an important part of my role and I have to prioritise work loads.

Being one of the first people families meet at the home, it is key to the role to be kind, caring, welcoming and understanding. Being part of residents' and family's journeys, involves getting to know them all personally.

It is my favorite part of working at Cumberland that I get to meet new people and learn new skills daily. Every day at the home is different.

Patience Acquah-Andam
Business Administrator

I joined Care UK in 2017, excited to join a business which offered both the flexibility to work around my family, as well as offering progression opportunities and caring for employees' wellbeing.

It is a role well suited to those good at multi-tasking, with passion for their work and a people-centered approach.

Each day I enjoy interacting with people and helping with their queries. I enjoy assisting people with the many questions and challenges which can arise within a care home.

I am looking forward to continuing to progress in my career.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.