Our team at
Cumberland

Trusted to care in Mitcham, Surrey

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Meet our friendly care team

It's the people that make our care home in Mitcham the warm and welcoming place it is. Although we all come from different backgrounds and experiences, we work together as a team to ensure residents make the most of every day.

Portia Nleya

Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon. 

Rob Probst
Head Chef

My catering career began back in 1979 working in a gentleman’s club in Westminster.

I left 20 years’ later having run it and having cooked for US presidents and royalty and every MP you can think of. I then ran my own coaching inn, in Sussex before heading back to the city to be the Head Chef at one of the livery halls.

I’ve overseen huge corporate functions and met some very interesting people, I even worked for Sir Alan Sugar at Tottenham FC. I then thought I’d retire, but when I got bored of daytime TV I decided I wanted to try a completely new sector. I’d never worked in the care sector, and, while it’s hard work, it’s hugely rewarding.

I joined the Cumberland team in the summer of 2021. I bring a passion for delicious, fresh food and a belief in the importance of quality and flavour in cooking. Attention to detail and presentation are crucial. Many residents here need a soft texture diet, so food has to be attractive as well as tasty for them to eat it. Everything we do is tailored to the individual. Whether a person is from Poland, Ireland or Jamaica, they are served dishes that are familiar and reassuring to them.

Rachel Yeoman
Business Administrator

I joined Care UK in 2008 straight from school because I’d heard great things about the organisation and I wanted to be a part of it.

I started out as a domestic but, over time, I’ve been given the opportunity and support to develop my skills and explore different roles within the home to find my niche.

As a Business Administrator it’s important to be flexible, have a positive attitude and be approachable. I enjoy speaking to people from different professions, and being able to develop relationships with residents and their families and help them in any way I can.

Another highlight of working at Cumberland was when I was Lifestyle Lead. I loved planning and delivering all the events we held. It gave me a great sense of achievement.

Josh Sammons
Maintenance

Before joining the team at Cumberland I was working in hotel maintenance in Central London.

When I saw this opportunity it seemed like an exciting new challenge and my skills and knowledge would make me a good fit for it. I wanted to do a role where I could benefit residents and colleagues in the home.

Making the move to Care UK has been a great move for me. It’s very different from working in a hotel! As well as good maintenance skills, it’s important to have a caring nature in this role, and you need to be good at juggling tasks and getting things done.

I enjoy spending time with the residents and getting them involved in my tasks. They enjoy being useful and perhaps doing tasks that they might have done in their own working lives. It’s also a good feeling to know that the work I’m doing is helping to keep them safe.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.