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Our team at
Frethey House

Trusted to care in Taunton, Somerset

Trusted to care in Taunton, Somerset|With over 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last five years|Discover why Care UK is trusted to care by over 16,000 families

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Meet our friendly care team

The dedicated and experienced team at Southborough provides your loved one with care that’s completely tailored to their individual needs and wishes.

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Helen Oliver

Home Manager

Helen Oliver

As Home Manager at Frethey House in Bishops Hull, Taunton, I believe our residents should receive the highest quality of care possible. My team and I work hard to maintain these high standards while making every day memorable for each resident.

Working at Frethey House is a true privilege. We are fortunate to enjoy stunning views across the Somerset countryside and a beautiful courtyard garden, which is particularly popular with residents during the summer. The home has a wonderful, friendly atmosphere, thanks to both our caring team and cosy surroundings.

I always aim to lead by example, involving myself in the day-to-day life of our community and helping to make Frethey House a happy place to live and work. It is wonderful to see the smiles on residents’ faces every day. I have worked in care since 2009 and have continued to develop my knowledge through further education, including a degree-level qualification in Leadership and Management in Health and Social Care. This has given me valuable insight into how I can support colleagues to achieve their best, whatever their role, and I encourage everyone I work with to develop professionally if they choose to do so.

At Frethey House, we are one big family, and everything we do comes from the heart. We treat everyone living in our community as an individual, taking the time to understand their choices, wishes, and dreams so that we can make a positive difference to their lives every day. It is very important to us that residents feel valued and respected, and we recognise how much their experiences and life stories bring to our community.

Our Team

Sherine Pitters-Archer
Sherine Pitters-Archer
Deputy Manager
I am a Registered Nurse with over 22 years of clinical experience and a passion for delivering compassionate, person-centred care.

Building meaningful relationships and supporting residents, families and colleagues is what I enjoy most about my role.

Outside work, I enjoy family time, reflection and reading. 

Nicola Dennett
Nicola Dennett
Lead Lifestyle Coordinator
I have over 20 years' experience supporting both adults and children with a range of care needs, and hold Level 3 and Level 2 qualifications in Health and Social Care.

I love creating person-centred activities that bring enjoyment and meaningful experiences to residents. Seeing smiles, laughter and happiness every day inspires me to keep finding new ways to enrich residents' lives.

Outside work, I enjoy spending time with family and friends, listening to music and watching films. 

Nicola Cridland
Nicola Cridland
Lifestyle Assistant
I love bringing creativity, laughter and new ideas to residents through activities and social events.

Seeing residents enjoy themselves and helping create meaningful moments makes every day rewarding.

Outside work, I enjoy crafting, gaming, theatre and cake decorating. 

Amin Alebari
Amin Alebari
Head Chef
With over 12 years of experience working in care home catering, I am passionate about creating delicious, nutritious meals that meet residents' individual needs.

I have a particular interest in specialist textured diets and supporting residents with swallowing difficulties, ensuring every meal is both safe and enjoyable.

Outside of work, I enjoy travelling, going to the gym and watching films. 

Caroline Hoadley
Caroline Hoadley
Administrator
I began my career at Frethey House as a Care Assistant before progressing into administration.

I enjoy welcoming residents, relatives and visitors and helping ensure everyone receives excellent support and service.

Outside work, I enjoy gardening, countryside walks and spending time with family and friends. 

Nathan Rowsell
Nathan Rowsell
Maintenance
With over 10 years of maintenance experience, I enjoy using my practical skills to help residents and colleagues every day.

Keeping the home safe and well maintained is incredibly rewarding.

Outside work, I enjoy travelling, following the NFL and spending time with my partner and pets.

Katie Crowle
Katie Crowle
Head Housekeeper
I have spent more than 19 years at Frethey House and take great pride in supporting residents and working alongside a dedicated team.

Building relationships and ensuring residents feel comfortable and cared for is what I enjoy most.

Outside work, I enjoy family adventures and days out. 

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Every colleague receives training in infection prevention and control as part of their induction and updates regularly through online and in-person learning. Our dedicated IPC Champions in each home help embed safe working practices and raise awareness of hygiene standards.