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Our team at

Trusted care in
Houghton-le-Spring, Tyne & Wear

Trusted care in
Houghton-le-Spring, Tyne & Wear|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

All of us at Grangewood take pride in delivering the highest quality care to residents. We work together as a strong team to make each day special for your loved one. Above all, we relish the time we spend with residents. Find out more about us on these pages.

Joleen Rayner

Home Manager

Joleen Rayner

I’m an experienced Nurse and Home Manager and I’m passionate about delivering the highest standards of care and quality of life for the people we care for.

I believe that great care is about going beyond what is expected to make the difference to residents’ lives.

I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.

I’m very proud of Grangewood’s strong links with the local community and I’m always keen to enhance these so that residents can continue to feel a part of local life and enjoy a lovely lifestyle. One of my favourite parts of the day is chatting to residents and listening to their life stories. There’s so much we can learn from the older generation.

I have an open door policy, so if there’s anything you’d like to know about Grangewood and the care we provide, please do get in touch. 

Faye Anderson
Faye Anderson
Lifestyle Lead

I was keen to join Care UK because the organisation’s ethos of putting residents at the heart of everything echoed my own personal values. Previously, I’ve worked for another care provider, as well as in primary education as a dementia champion running intergenerational activities. Gaining this role has been a huge career highlight for me.

In this role it’s important to be positive, to be larger than life and be determined to take a risk and try new things. I adore everything about my working day, making a resident smile. It fulfils their life and mine.

I’m looking forward to developing my role and to help every resident get the most out of their day, finding out what they like to do so I can organise enjoyable activities and experiences for them. 

Callum Anderson
Callum Anderson
Head Chef

I started working in the kitchen at Care UK straight from school, and I enjoyed working for a big, warm and friendly care provider. I’ve worked in a number of roles in care, including Kitchen Assistant, Carer, Laundry and now Head Chef.

Seeing people enjoy my food while they chat to each other makes me proud of what I do. Making my first Christmas dinner for all the residents was a big career highlight.

My job is to keep the cooking up to a high standard, and it’s important to be organised, compassionate, caring and respectful in this role. I like to keep the kitchen tidy and clean and experiment with making new dishes for everyone to enjoy.

When I’m not working, I enjoy walking my dog Lexi and spending time on the computer.

Kim Cleaver
Kim Cleaver
Business Administrator

I enjoy the way my role combines the need for good business knowledge and skills with the softer elements of compassion and respect, and I love the fact I work in such a lovely place with amazing people.

The morning is my favourite time of day because I’m always welcomed by residents and we have a chat. It’s a great way to start your day! I like juggling different tasks and supporting colleagues and residents in any way I can. Part of my role involves ensuring the home is fully compliant in all areas of HR, training and finance. There’s a lot to do and to keep on top of, but no two days are the same, which is what I like.

I’m looking forward to continuing to do my best for residents, their families and my colleagues.

Norma Wright
Norma Wright
Head Housekeeper

I’m an experienced housekeeper and I joined Grangewood back in 2014 after I’d heard so many good things about the home and Care UK as a whole. I love what I do and I look forward to coming in every morning, leaving my troubles at the door and focusing on doing my best for the residents. What is wonderful about this job is that you can truly make a difference to so many people every day.

My housekeeping team is key to infection prevention and control because we’re here to keep everything clean and hygienic. However, this has to be everyone’s responsibility too. I’ve enjoyed developing my skills and knowledge as IPC Champion, and I’m proud to be doing my bit to enhance people’s understanding of what they have to do to keep everyone safe.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.