Trusted to care in Croydon
I only joined Care UK, and Heavers Court, in 2018, but I wanted to work here as its a prestigious care home, and I was keen to expand my experience of caring for older people as part of a well-regarded company.
Im proud of the care we provide at Heavers Court – not long after I joined we received a ‘good rating from the Care Quality Commission. This highlighted how we treat the people we care for with respect and dignity, supporting them to make decisions about all aspects of their care and to live as independently as possible.
The best part of the day is when I get to interact with residents and colleagues. Residents are at the heart of what we do, and any time spent learning more about them is time well spent.
I joined Care UK and Heavers Court in 2012. I worked as a banker for 16 years, so this is quite a different setting. We’re a strong team at Heavers Court and there’s a great team spirit and family atmosphere here in the home. It helps that we’re led by an excellent manager, who is approachable and very understanding.
There are lots of computer systems to learn in this role, from the one that records residents’ care, to the payroll and HR systems. But it’s also important to be good with people face-to-face and on the phone, and to be approachable for families, residents and colleagues alike.
Outside of work I like to spend time with my family, watching films, having dinners and enjoying outings – including shopping.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.
All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.