They have an entertainment team within the care home. My mum used to love doing word searches, so they now have an iPad type tablet and do electronic word searches with her. They talk to her they know her.

My mum come here during the pandemic so I was not able to visit and see what the home was like. But I made lots of phone calls, spoke to the manager and several members of staff asking various questions on how mum would live and how she would be treated. It was an emotional time, and the staff were helpful pleasant and polite. I was bowled over by how well they looked after mum.

It’s the fact that they take the time to get to know the resident, they took the time to find out the things she likes and treat her like there is nothing wrong with her, this is to make her feel they are friends, she told us that she feels spoilt even though she has dementia.

My mother has been there a long time and has always been looked after.

When I visit I see them feeding my Dad and they are always chatting away to him as they do this.