Our team at
Knebworth

I have worked as a nurse in nursing homes for the last 12 years. Completing my Level 5 qualification in leadership and management and becoming Deputy Clinical Manager has been the highlight of my career so far.

I joined Care UK because of its outstanding reputation for delivering high-quality, person-centred care. Care UK’s values align closely with my own dedication to compassionate care and professional excellence. I was excited to be part of dynamic environment where I could make a meaningful impact and continue to grow in my career.

The most important part of my role is ensuring the highest standards of care and safety for residents. This involves not only overseeing day-to-day operations, but also fostering a positive and cohesive team environment by maintaining strong communication, providing continuous training and addressing any issues promptly.

My favourite part of my working day is the time I spend directly interacting with the residents and my team. I find immense satisfaction in seeing residents thriving and enjoying a better quality of life due to the care and support we provide.

I’m a proud mother of two wonderful daughters who inspire me every day. My family is my greatest source of motivation. We enjoy travelling together, exploring new cultures and destinations. I also enjoy playing tennis, which helps me to stay active and unwind.

I have many years’ experience working in customer service. I previously worked as a practice manager in a dental practice – quite a different sector to care. I was keen to gain experience in a different healthcare-related environment. I joined Knebworth Care Home in August 2018 as a receptionist & have recently taken on the position of Customer Relations Manager.

I am looking forward to working with families at what can be a challenging time, reassuring them andhelping them make the right decision for their loved ones. I’m a naturally caring person, and I’m adaptable and efficient – all of which helps in this role!

In my free time I like to spend time with my family, I am also a keen gym goer, but love getting outdoors for a run. 

I joined Care UK and the Knebworth Care Home in 2017 because I wanted to work for a progressive care company. Previously I worked in a private care home. I’m really enjoying my role here: colleagues and the management team are great to work with, and we’ve got a great kitchen here. 

I love coming in first thing when the kitchen is quiet and having a coffee and planning the day ahead (you need to be organised in this job). Every day has its highlights: it’s always fantastic to get positive feedback from residents and their families about the food we produce for them.  

For the last 11 years I have worked within activity roles at different care homes, but one of my close friends recommended Knebworth as she loved working there. So, when the job came up for Lifestyle Lead, I took the leap and I’m so happy I did.

To be a Lifestyle Lead it’s important to be organised, happy, caring and make sure you’ve got initiative as often things can change, and it means you can provide residents with person-centred care. You also need to be patient and able to think on your feet, as two days are never the same at Knebworth.

My favourite part of my role is seeing the smiles of residents who struggle to communicate, it’s great to see that the job we do makes a difference in their lives. And what makes me so proud of my role is getting good feedback from the residents and families and creating meaningful lives with my amazing team that work well together.

I am currently doing an L3 business administration apprenticeship and was previously in recruitment. I chose to join Care UK because it offered the chance for career development and progression which appealed to me.

I have learnt a lot in a short space of time and have taken on more responsibility. I am also looking forward to putting new skills learned from my apprenticeship into practice.

In my current role it’s important to be friendly, approachable and be a good communicator, as well as be a great multi-tasker. As part of my role is administration, organisational skills are essential too. Usually, I am the first person that visitors to Knebworth care home see, and it’s up to me to provide a warm welcome.

I love that no two days are the same here. I really enjoy learning new aspects of my role and getting to know residents and their relatives.

In my spare time, I enjoy going out with friends. I also like to spend time with my pets, as well as drawing, going to the gym and trying new foods.

As a Head Housekeeper, my favourite part of the day is helping my team achieve their best. It’s important to have excellent attention to detail and high standards around cleanliness and hygiene.

I’m proudest when I have all tasks completed at a high standard. Outside of work, you’ll find me spending time with my family, reading or keeping healthy at the gym.

Before becoming the Maintenance Manager at Knebworth, I was working as a Care Assistant. I joined Care UK as I was looking for a change after doing domiciliary care work, and I’m proud to have my five-year service award.

In this role, it’s important to be reliable, trustworthy, empathetic, well-organised and patient. The most important part of my role is carrying out fire safety checks and fire drills, but I enjoy my meetings with the home’s heads of department where we can discuss any issues.

I’m proud each time I put a smile on a resident’s face after fixing a problem for them.

Outside of work, I enjoy aviation, wildlife, motor sports, football, travelling and taking city breaks.

My mum, Paula, is the Customer Relations Manager at the home. I came in to work with her one day and didn’t want to leave, so we made the decision that I should work here and be part of the team. Every morning I walk around the home to see all the residents, my job is to put smiles on faces and to share the love.

In fact, I have so much love to give that I just have to share it with anyone I meet. Any stranger is usually a lifelong friend within seconds, especially when they have snacks. I also love spending time in the garden, watching the birds, as do other residents. I hope to see you soon!