Our team at
Knebworth

Trusted to care in Hertfordshire

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Meet our friendly care team

We’re a close-knit team at Knebworth. Each of us loves spending time with residents – getting to know them, doing one-to-one activities or helping them to maintain their independence. Find out more about our management team, team leaders, chefs and housekeepers on these pages.

Vera Moreira-Henocq

Home Manager

Vera Moreira-Henocq

I started my career as a medic in the Portuguese Air Force before completing my nursing diploma.

There’s always a lot to do in my role, but by far my most favourite part of the day is when I walk around the home, checking everything is okay, and chatting to residents, relatives and my team.

I’m enjoying getting to know the residents and welcoming new people into the home. I’m looking forward to making the home one of the best in the area.

Paula Brown
Customer Relations Manager
I have many years’ experience working in customer service.

I have many years’ experience working in customer service. I previously worked as a practice manager in a dental practice – quite a different sector to care. I was keen to gain experience in a different healthcare-related environment. I joined Knebworth Care Home in August 2018 as a receptionist & have recently taken on the position of Customer Relations Manager.

I am looking forward to working with families at what can be a challenging time, reassuring them andhelping them make the right decision for their loved ones. I’m a naturally caring person, and I’m adaptable and efficient – all of which helps in this role!

In my free time I like to spend time with my family, I am also a keen gym goer, but love getting outdoors for a run. 

Claudia Beian
Clinical Services Manager
I’m a Registered Nurse and experienced Clinical lead.

I’m a Registered Nurse and experienced Clinical lead. I previously worked for Care UK, and returned in 2020 because it’s such a well organised and well run company, with a great reputation for quality care, and for supporting residents, relatives and colleagues.

One of the most enjoyable parts of my role is working alongside clinical colleagues and other teams to achieve the best outcomes for residents. We work well together and we enjoy working together, which makes the day enjoyable, and our jobs much easier.

I’m looking forward to developing my skills and experience at Knebworth care home, to supporting my team to develop their potential, and to working as part of the wider home team to continue to drive up quality – always with the ultimate aim of an ‘outstanding’ CQC rating!

Colette Moreira-Henocq
Residential Care Manager
I’ve worked for Care UK since 2017 when Knebworth Care Home became part of Care UK’s portfolio of homes.

I’ve worked for Care UK since 2017 when Knebworth Care Home became part of Care UK’s portfolio of homes. I was a Senior Healthcare Assistant prior to that.

Here at Knebworth we’re passionate about constantly improving what we do so that we can benefit residents’ lives and those of their families. I love seeing colleagues use their initiative and experience to develop new ways of working that enhance the care we provide.

Knebworth has a piece of my heart. I’ve watched as the home has developed. Seeing that happen, and being able to support my colleagues to succeed and deliver superb care, brings me huge joy. 

Jane Eke
Lifestyle Lead
I’ve worked as an activity coordinator in care homes since 2012 but joined the team at Knebworth after a recommendation from a friend.

I’ve worked as an activity coordinator in care homes since 2012 but joined the team at Knebworth after a recommendation from a friend.


To be good at this role you need to be organised, outgoing and a good listener. There’s not a single part of my working day that I don’t enjoy. I have a happy attitude and love having a job that suits my personality. When I’m here it doesn’t feel like I’m working as the staff and residents have become a second family to me.
 

Michael Brown
Head Chef
I joined Care UK and the Knebworth Care Home in 2017 because I wanted to work for a progressive care company.

I joined Care UK and the Knebworth Care Home in 2017 because I wanted to work for a progressive care company. Previously I worked in a private care home. I’m really enjoying my role here: colleagues and the management team are great to work with, and we’ve got a great kitchen here. 

I love coming in first thing when the kitchen is quiet and having a coffee and planning the day ahead (you need to be organised in this job). Every day has its highlights: it’s always fantastic to get positive feedback from residents and their families about the food we produce for them.  

Joanna Blackham
Head Housekeeper and Infection Prevention and Control Champion
I joined the team here at Knebworth care home in 2015 and am lucky to work with such a fantastic team.

I joined the team here at Knebworth care home in 2015 and am lucky to work with such a fantastic team. I love that our home is a warm and loving environment that our residents can enjoy. To be good in my role you need to have lots of energy and a big smile – I always try to pass on a smile and kind word!

It’s satisfying to know when I leave for the day that the home is clean, tidy and looks great. I love my work, even on the harder days as I enjoy a challenge.

At Knebworth I'm also the Infection Prevention & Control (IPC) Champion. In essence, my role involves establishing and maintaining a high standard of hygiene and cleanliness so that residents, colleagues and visitors are kept safe. I provide infection control training and am on hand to support our team to work to the highest standards.

Donna Bird
Business Administrator
I started working at Care UK in 2012 as I knew the company had a good development programmeI have worked at Knebworth for over nine years, starting as a Care Assistant, I then worked my way up to become Senior Care Assistant and now to my current role as Business Administrator.

I started working at Care UK in 2012 as I knew the company had a good development programme

I have worked at Knebworth for over nine years, starting as a Care Assistant, I then worked my way up to become Senior Care Assistant and now to my current role as Business Administrator. I am looking forward to many more years here as I find it a lovely home to work at.

To do well in this role I believe you need to have communication skills and be organised. My favourite part of my job is helping team members, assisting the Home Manager with rotas, and helping to ensure staff levels are met.

So far, my biggest career highlight has been completing my NVQs in Health and Social Care and my career progression through the company

When I’m not working, I enjoy spending time with my family and going on days out.

Sid
Feline Relations Manager
I’m from the local area and started to visit Knebworth in the summer of 2018.

I’m from the local area and started to visit Knebworth in the summer of 2018. I rather liked all the fuss that was made of me here, so I decided to make it my permanent home a couple of months later. At the start, I had a few showdowns with Poppy the resident dog, but she now knows who’s boss.

Whenever I’m not sleeping in one of my 68 bedrooms you can find me hiding under the wet floor signs and jumping out to surprise people. It’s also great fun to chase the vacuum cleaner lead and the mops. I love exploring the garden, and I’ve got a basket full of toys to play with, as well as two brushes so that I always look my best. To be honest, I’ve landed on my feet here at Knebworth care home – but that’s what cats do best! 

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.


All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.