Our team at
Lennox House

I started working at Lennox House Care UK in March 2021 as a Care Assistant after moving to the UK from my home in Ukraine. Determined to enhance my knowledge and skills, I enrolled in various training programs, and after just one year and seven months, I was promoted to Deputy Manager.

Deputy Manager position requires a combination of leadership, empathy, and strong communication skills to manage daily operations effectively.

Working at Lennox House also requires compassion and a deep understanding of dementia care. Working to implement effective care strategies while making residents feel safe, valued, and comfortable.

I am incredibly proud of my dedicated team and the amazing work we have done together. One of my greatest moments of pride was when our team achieved a 'Good' CQC rating, reflecting our commitment to high-quality care and continuous improvement.

My favourite part of the working day is spending time with the residents. Despite the many responsibilities that come with my role, I always make it a priority to engage with them, listen to their stories, and share meaningful moments.

I love spending time with residents in the garden, enjoying the fresh air, nature, and peaceful surroundings. Whether it’s having a chat, listening to their memories, or simply sitting together in silence, these moments bring joy and reassurance.

No matter how busy my day gets, these interactions remind me why I chose this profession—to make a real difference in residents' lives, ensuring they feel heard, valued, and at home. Their smiles, laughter, and even their stories of the past make every day truly rewarding.

My experience working in finance and customer service has given me invaluable skills, which have helped me prepare for my current role as customer relations manager at Lennox House. In this role, you need to be organised and proactive, while also being empathetic and a good listener.

I chose to join Care UK because of its reputation. Colleagues are given excellent training and support. You feel like there’s genuine opportunity to make a positive difference.

Everyone here is passionate about what we do here, and we are all committed to providing high-quality care. For me, the most important aspect of what I do, is making sure residents and their families feel supported and confident with the care they receive.

On a day-to-day basis, I manage enquiries, resolve any concerns and work hard to build positive relationships with everyone in our community. Lennox House is a trusted environment, and I feel proud that we’ve built up this strong reputation of being caring and supportive.

I have also been enrolled in the Future Deputy Manager programme which I feel immensely proud of. It’s recognition of my hard work and dedication, and I’m really looking forward to being able to contribute even more.

Outside of work, I enjoy music, shopping, cooking, and trying out new hobbies.

I qualified as a nurse in 2012 in Romania, and after my graduation, I had the greatest opportunity to work in a hospital in the internal disease department. This educational experience not only granted me a robust foundation but also immersed me in various aspects of the health care industry. I then spent many years working as a nurse in the UK, furthering my knowledge and experience.

Nursing has always been my passion, and in July 2023, I joined the Care UK Family as a Staff Nurse. After several months of experience, I was given the opportunity to grow professionally and personally with a promotion to Unit Manager Clinical.

As a team, we are always finding solutions to support our residents and team members, helping them to provide and deliver person-centered care needs with truth, love, and compassion.

If I put a smile on someone's face, I think I did my job for the day.

I joined Care UK because of its reputation and values. I also wanted to be part of an organisation that supported career development and has a strong team culture.

As head chef, it is essential to have strong culinary skills as well as have a passion for food. You also need to be organised, creative and have excellent attention to detail. It is important to be able to lead a team too.

We have high quality standards and it’s down to us to ensure those standards are maintained, alongside food safety. My favourite parts of the day are mealtimes. It’s incredibly satisfying to see residents enjoy the food we’ve worked hard to prepare.

Outside of work, I enjoy reading and learning about new topics. I also enjoy being with my family and socialising.

I was delighted to join Care UK and Lennox House as being Business Administrator here is a great job role. It’s also fantastic to be working with residents, it feels good to help put a smile on their faces each day.

Working within the home, it is important to be honest, resilient, and hardworking. My job role is varied and my most important responsibility is to make sure the business part of the home is running smoothly.

My favourite part of the day is when I get the opportunity to go and interact with the residents, meeting and greeting each and every one of them.

Working for Care UK and being useful and helpful to my colleagues makes me proud every day.

Before joining the team at Lennox House, I was an assistant manager at a tile and flooring store. My career background is very much hands-on though and I spent five years as a floor layer. I also have a City and Guilds qualification and have plenty of plumbing and building work experience.

I wanted a change, so I applied for my current role with the team at Care UK. It’s meant a more stable schedule which has allowed me to spend more time with my son.

I carry out routine maintenance, making sure everything is safe, compliant, and comfortable. You never quite know what each day will bring so it’s important to be able to troubleshoot and think on your feet.

You also have to be organised to keep up with all the routine health and safety checks. It always feels good knowing that we’ve made someone’s day a little better by ensuring a comfortable environment.

I’m a massive Arsenal fan and love playing football, as well as padel. I’m also a big gamer and enjoy binge-watching movies and TV series.

Before my current role, I was a care assistant, so I have been trained in first aid, safeguarding, fire safety and basic life support. I have also completed courses in architectural design and building maintenance, as well as interior design and decoration.

Moving from care assistance to maintenance has given me an opportunity to contribute more to the facilities management team, while also being able to directly contribute to the happiness and wellbeing of residents. I enjoy decorating residents’ rooms and being able to make them feel comfortable with their surroundings.

I feel proud of my role, ensuring a safe, compliant, and welcoming environment for everyone that lives and works here. When I do my maintenance checks, I like to stop and chat to residents. It’s a great opportunity to get to know them better and to make sure they have everything they need.

In my spare time, I love to travel and embrace nature and landscapes in particular. I have a keen interest in the built environment too. I also enjoy watching movies, playing tennis and spending time with my family.