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Our team at
Mill View

Trusted to care in East Grinstead, West Sussex


Meet our friendly care team

Our managers, team leaders, lifestyle colleagues, carers and support teams are all passionate about helping residents to enjoy each day to the full. You can find out more about us on these pages, and remember to say hello when you come and see us at Mill View.

Trish Banks

Home Manager

Trish Banks

I am a dual qualified and registered adult and children’s Nurse with 40 years of experience.

I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership & Management course in order to manage a care home.

For seven years I ran a care home with an independent provider, but after my mum was diagnosed with dementia, I decided I wanted to join Care UK to experience what high-quality dementia care was like. I spent four years managing another Care UK care home before joining the team at Mill View.

Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me what differences we're making in peoples’ lives.

Teamwork is a big part of our role too. You need to enjoy the company of others and involve everyone in making the home a nice place to live. My team is amazing, and I look forward to working with them every day.

When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book – I love thrillers!

Amy Batchelor
Customer Relations Manager

I used to be a sales executive for a large corporate insurance company but I moved to Care UK because they really care about their residents.

They have beautiful care homes and passionate teams and the wellbeing of residents is at the heart of everything they do.

It really matters to me that I believe my role is making a difference to someone’s life, and I have that satisfaction in my role here at Mill View. I love showing our beautiful home to members of the community and prospective residents and their families, knowing that our team can help them. 

Alexandra Bolohan
Business Administrator

I first joined Care UK in 2015 and have developed within the company from working as a Team Leader for over four years to my current role.

When I come to work, I feel like I’m seeing my second family and I love that the staff are very friendly and dedicated.

To be successful in this role I believe you need to love your role and enjoy what you are doing. You also need to be caring, have respect, and positivity – a smile can turn someone’s day around so much.

I love the interaction with the residents, my favourite part of the day is greeting them and having a chat with them. I love seeing the smiles on their faces and seeing them happy.

Outside of work, I enjoy spending time with my little boy, and I love reading books and listening to music.

Kathleen Burton
Registered General Nurse and Infection Prevention and Control Champion

The Infection Prevention & Control (IPC) Champion’s role is to establish and maintain a high standard of hygiene and cleanliness so that residents and colleagues in the home are kept safe.

They ensure that all colleagues are well trained in infection control and are on hand to ensure the team are working to the highest standards.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.