Care at
Mill View

Trusted to care in East Grinstead

Scroll

Discover more about the care we provide

Here at Mill View care home we provide a warm welcome in luxurious surroundings and the very best in care, from short respite stays, through to full time nursing and residential care.

As part of Care UK, we provide person-centred care, treating your loved one as an individual, and tailoring their care to meet their needs. We are also proud of our expertise in caring for people with dementia. All our care home team undertakes specialist dementia training where they learn about what it’s like to live with the condition, developed by our own in-house experts, and this gives us real insight into what life is like for people living with Alzheimer’s or other forms of dementia.

Types of care at Mill View

Residential care

Here at Mill View, your loved one can relax, socialise, pursue hobbies and enjoy a range of stimulating entertainments in our luxurious surroundings. The on-site café, hair and beauty salon, cinema, and beautiful gardens are all wheelchair-accessible. Our lifestyle team organise a year-round programme of events, as well as providing specially chosen one-to-one activities for your loved one.

Read more

Nursing care

Residents benefit from a detailed care plan tailored to their needs and abilities, created via consultations with them and their families, as well as GPs and medical professionals. Our team provides for complex conditions including Motor Neurone Disease, stroke and multiple sclerosis, giving you complete peace of mind. Knowing that an experienced team member is on hand, around the clock, allows you to relax, making the most of the time you spend with your loved one.

Read more

Nursing dementia care

With medical support provided for residents living with dementia, we also accommodate conditions such as multiple sclerosis, brain injury or stroke. Working to your loved one’s bespoke care plan, our team members are on hand at all times.

Respite care

With our short-term respite care options, Mill View offers a lifeline for busy home carers in need of a break. Let us provide your loved one with support while you enjoy a holiday or simply some peaceful time to yourself. Hospital leavers can also spend a short stay with us before returning home to help ease the transition.

Read more

End of life care

Our empathetic team provides full support throughout your loved one’s final days and hours. Working with GPs and clinical specialists, we draw up a plan tailored around your loved one’s needs and wishes, giving you total reassurance. We guarantee compassionate care for your loved one throughout this emotional time.

Read more

Dementia care at Mill View

At Mill View, every aspect has been designed around the needs of residents that have a diagnosis of dementia. From safe, calm spaces, such as lounges, dining rooms and beautiful secure garden, to our varied programme of entertainment and activities, residents are free to choose how they spend their time. Our caring team offers understanding support, enabling your loved one to enjoy as independent a lifestyle as possible.

Getting to know you

We take the time to get to know you and your loved ones, putting each resident’s needs, desires and choices at the heart of the care we provide.

Read more

Dementia friendly environments

Our immediate surroundings can have a huge impact on our quality of life, particularly when trying to make sense of the world around us. We work with academic partners to create care home environments that help people living with dementia to live as independent and stress-free a life as possible.

Read more

Our people and training

Our people are chosen for their attitude, dedication and caring nature and we are committed to their on-going training and development. From our carers and nurses, to our activity coordinators, chefs and maintenance teams, we will go the extra mile to build strong relationships – not just with individuals living in our care homes, but also with their friends and family.

Read more

Support for families and carers

We understand that a dementia diagnosis will affect more than just one individual and we're here to support you and your family. Seeing a loved one change can be a difficult and heart-breaking experience and often the process of needing or delivering care can change family relationships significantly.

Read more

Delivering quality care

At Care UK every member of our team has a personal and professional commitment to providing excellent care.

At Care UK our teams hold our values of caring, passionate and teamwork at the centre of the care they deliver.

Read more

The care we provide is built around the latest academic research and knowledge. Our teams recieve award winning training and induction programmes when they join us which is clearly evident in the care we provide.

Read more

Our dedicated and highly trained teams constantly strive to maximise the safety of residents, visitors and colleagues while keeping life as normal and fulfilling as possible for the people we care for.

Read more

Delivering quality care
Delivering quality care
Delivering quality care

FAQs

We’ve brought together many of the questions that families often ask us. If you need more information, or have any other questions, give our friendly team a call.

FAQs

We understand people’s anxieties about moving a loved one into a care home. That’s why we make a promise to every new customer about what they can expect from any Care UK home across the UK.

We are proud to be the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider, as rated by the Care Quality Commission in England and the Care Inspectorate in Scotland.

We work with residents and relatives to get their regular feedback, in meetings in each home, through surveys, or just in day to day conversations. Our people are recruited for their positive and caring personalities as much as for their skills and feel their day has been a success simply when they see residents smiling and enjoying life. Ultimately, all our care is person-centred – everything we do is tailored to the individual’s needs, preferences and interests.

Absolutely. We care for older people who have a variety of needs, from ongoing healthcare needs to dementia and mental health challenges. We provide residential and nursing care, so you can rest assured that your father will receive the best of care. We also help residents to continue to enjoy a great lifestyle, including doing lifelong hobbies, while discovering new interests and enjoying superb food.

Because we provide such a broad range of services, we can support residents with very high intensity needs. This means that, as a person’s condition changes, they can stay in the same familiar home environment supported by people they know and trust.

We will always ensure that we  support  and  provide the  best quality care  for  your  loved  one  from residential, dementia through to nursing and palliative care. We will always inform you of the changes in your loved ones needs and discuss the options with you.

Yes, we can. The majority of our homes provide specialist dementia care in dedicated dementia suites. These suites have their own dining area and lounge, as well as a number of en-suite bedrooms and are designed to minimise hustle and bustle, which people living with dementia can find unsettling. The staff who work in these areas have specialist dementia training and experience and can cater for residents with these very specific, high level needs.

Yes, the majority of Care UK homes do provide quality short term respite care. Many family carers find it a helpful option if they need time to themselves. It’s also a good ‘taster’ for your loved one of what permanent care would be like. Fees vary from home to home and will depend on your loved one’s needs, so the best option is to contact the home you’re interested in to get a clear idea of cost.

We understand people may feel more comfortable with a carer who is the same gender when receiving personal care and we will always do our utmost to ensure resident wishes are met.

Yes, Care UK provides specialist dementia care. We care for people living with all types of dementia. While we tend to care for older residents, we are able to care for those who find themselves having to live with the condition at a young age. Please do talk to the friendly team at your local Care UK home to find out how they can support you. They’re here to help.

Find out more about our approach to dementia care.

Whenever you have a question about any aspect of your relative’s care, please bring it up as quickly as possible with any of the home team. Usually any issues can be resolved quickly and efficiently, and the earlier we know about it, the better. At Care UK we take quality extremely seriously and we strive to deliver exceptional care to all our residents, but sometimes things do go wrong. In the unlikely event that you have serious concerns about your loved one’s care, please talk to the home manager immediately who will put a plan in place to resolve the issue to your satisfaction.

There’s no ‘one size fits all’ approach to care ratios. Our care ratios are calculated to take into account the complexity level and general care needs of each resident, so these will vary from suite to suite in each home.

Our response to COVID

 

As the Government’s latest guidance evolves, keep up to date with the latest information in relation to visiting, new admission procedures, vaccination roll-out, and the protocols in place to ensure the safety and wellbeing of residents.

Find out more about Care UK’s approach
Our response to COVID