Staff at Mountfitchet House have been infinitely kind and caring towards my sister who moved into the nursing wing after having an operation. It has been a big upheaval for her – a huge change in lifestyle from living independently – and the nursing team are working really hard to help her come to terms with it emotionally, as well as providing excellent nursing for her complex physical needs. My sister has only been in Mountfitchet House for a month, but from what I have seen in that time I believe it’s the best choice I could have made for her.

My mum was in a care home before and was not treated very well, the care here is excellent.

They allow her to do her painting, they let her sing. They take her out of the care home, they take her round the gardens. They sit and talk to her at night when she is awake and they give her time to herself.

It’s more like a hotel than a care home. The people working there make everyone feel welcome.

I would like to thank you so much for all your help, patience, kindness, tolerance and understanding over recent months, which has been appreciated by myself and Graham at a difficult time. Your carers have all, without exception, gone above and beyond to help Mum into your home and it blew to have to move her. With much appreciation for all you have done for us.