Trusted to care in Stansted, Essex
Every colleague at Mountfitchet House is passionate about delivering outstanding care to residents. Each of us understands how we can make a difference to a person's life, simply by sharing a job, giving them a smile or helping them to do a task independently. Find out more about our fantastic colleagues here.
I started working for Care UK in 2015.
I was encouraged to join the company as my fiancée works for Care UK as a nurse, and she has family living locally.
Before I worked here, I was a chef and assistant manager in a restaurant in Ocean City Maryland, America. I also gained experience as a nurse working on an intensive care unit.
I am looking forward to finding new ways to improve support to my staff and developing ways to better practice our role. To be successful in this role I think you need to have strong supervisory, team leading, and communication skills. You also need to be self-motivated and have a good understanding of regulatory requirements.
My favourite part of my job is seeing happy families and happy residents - every hand wave or happy greeting makes my day. I also enjoy the challenges of drawing charts and schemes to guide and mentor others.
Outside of work I enjoy spending time with my fiancée and our son. I also love sports cars and I’m a professional eSports player so I spend time organising and travelling abroad for events.
I have always worked in sales and customer service, so the care sector was completely new to me.
However, I wanted to work in an environment where I felt I could make a difference to people and to use my skills and experience to help them. It’s been a challenge to learn the different policies and procedures that are necessary, but it’s been good.
Having empathy, being a good listener and being determined to do all you can to support families at a stressful time, these are all important skills and attributes needed in this role. One of my favourite parts of the job is helping new residents to settle in, and supporting relatives to feel like part of the Mountfitchet House family.
In my spare time I like going to the gym, walking my dog, socialising and going on holidays. I also volunteer with an animal charity as I’m passionate about animal welfare.
When I was studying for my Health and Social Care qualification in college, we needed to find work experience.
I chose Mountfitchet House and had such a great experience here, meeting residents and taking part in activities, that I applied to join the team full time once I’d completed my studies.
Working in the lifestyle team it’s important to be creative, energetic and caring. Having a good understanding of dementia is also vital here, and it means that we’re better able to plan and approach activities for residents.
I’m always determined to make residents smile and I love to spend time with them. Their happiness is my aim. The highlight is always a trip out, to Hatfield Forest, garden centers, farms and pubs for lunch. We’ve also held an ‘I’m a Celebrity’ day plus other big events, which the residents love.
Coming from a background of working in care, when Mountfitchet House was built in my village in 2014 I thought it would be a great new career challenge and an opportunity to make a difference in the community.
My favourite part of my job is that I get to see the resident’s smiling and enjoying life – if they’re happy, I’m happy.
To be good in this role you need to have patience, empathy and good people skills! It can be challenging at times but my purpose above all else is to make sure the residents are safe and well in their home. When I’m not at work I love to spend time with my family, especially my young grandson.