Godalming care home receives ‘Outstanding’ praise – for second time in a row!

Home news

Jan 15, 2020

A care home in Godalming has been commended for delivering ‘Outstanding’ care by a government inspector.

The Care Quality Commission’s (CQC) report awarded Care UK’s Broadwater Lodge, on Summers Road, ‘Outstanding’ for a second time running. This time it received ‘Outstanding’ for its level of care in two out of five categories, which included being caring and responsive.

The report noted that the home has a vibrant and inclusive atmosphere, which is apparent as soon as people enter the home. Team members and management alike are fun and engaging – one person told the inspectors, "You are always met with a smile wherever you go."

The CQC inspectors noted that team members are completely in tune with people's emotional needs. For example, while dancing with a team member, a resident reminisced and said, "I don't have my sisters anymore." The team member immediately replied, "That's true, but you have us, and we love you very much." The person said, "Ah yes" and continued dancing and singing happily.

This level of love and care is regularly praised by external organisations, which continue to recognise the home for its unique approach to supporting people living with dementia. The home was recently named as the latest winner of the "Excellence in Delivering Dementia Care" award at the Surrey Care Awards.

The inspectors recognised that the service is extremely well-led, with residents, their family and team members all praising the management team, who listened to every idea and actively looked to include all persons in decisions. The home also has an active residents' committee which meets monthly and has made changes to the environment, activities and menus because of people's feedback.

The home was also found to have a homely atmosphere which is lively and fun, with laughter echoing down the corridors. The stimulating environment has been further developed to include an award-winning farmyard, where residents and visitors can enjoy spending time outdoors petting a variety of animals.

Angela Bookham, home manager at Broadwater Lodge, said: “We are thrilled to have been given our Outstanding result for a second time in a row. Everyone has put in a lot of hard work to ensure we continue to create a high-quality home for residents to live in and team members to work in.  

"I’m so pleased the inspectors have been able to see all the fun we have at the home. Activity-based care is at the heart of Broadwater Lodge and, particularly since the farm opened, the home has become a magnet for local schools, nurseries and a host of other community groups. This has meant that we’ve been able to build strong community connections, and as a result, residents now have regular interaction with children and animals, meaning they continue to live active and fulfilling lives.

“I’d like to say a big thank you to all the team members for working so hard to maintain this standard of service, and to the residents for choosing to live here and making our lives brighter every day!"

To assess service standards at Broadwater Lodge, the CQC’s inspector spoke with team members, residents, and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.

Broadwater Lodge provides full-time residential and dementia care, as well as short-term respite care. Designed to enable residents to live enjoyable and fulfilling lives, the care home has its very own hair salon, and there is plenty of space, both indoors and out, for relaxation and recreation.

For more information about Broadwater Lodge contact home manager, Angela Bookham at angela.bookham@careuk.com or call 01483 331 220.

For more information please visit careuk.com/broadwater-lodge