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Heather View - fully compliant with CQC standards

July 26th 2012

Following an unannounced inspection by the Care Quality Commission (CQC) recently, we are delighted to report that Heather View was found to be fully compliant with government standards.

As independent regulator of all health and social care services in England, the CQC’s job is to make sure that care provided by homes like ours (as well as care provided in other care settings) meets government standards of quality and safety. These are:

  • Standards of treating people with respect and involving them in their care
  • Standards of providing care, treatment & support that meets people's needs
  • Standards of caring for people safely & protecting them from harm
  • Standards of staffing
  • Standards of quality and suitability of management

During their visit to Heather View, the CQC inspectors took a good look around, talked informally to staff, residents and their relatives and examined our home’s administrative systems and processes. They found Heather View to be fully compliant with CQC standards and no special recommendations for further improvements were made.

Although we’re delighted to hear we are fully compliant with CQC standards, it goes without saying that we intend to continue to make improvements to the way we do things here at Heather View in the coming months. This will ensure we not only meet quality standards but surpass them.

To read the full CQC report, visit www.cqc.org.uk or call 0870 240 7535.

 

Media enquiries

We are happy to arrange interviews with a range of experts, commentary on industry issues and site visits for filming, photography or sound recording.  Please get in touch with your requirements and we will do our best to arrange a suitable response.

These contact details are for media enquiries only.
Please call 01206 517 215 or

Our Heather View care home has 74 spacious rooms, all with 24-hour nurse call systems, en-suite facilities, TVs and electronically adjustable beds. We get to know all of our residents so we can ensure that we create a care plan that is perfectly suited to their needs, including any hobbies or interests that we can help them take part in. Heather View is a real home from home, with a shop, tearoom, library, cinema and hair salon. These are set around an indoor village green, which is a popular spot for our residents to spend time. Our beautiful gardens enable residents to spend time outdoors, playing games or relaxing taking in the stunning surroundings.

Heather View
Beacon Road
Crowborough
East Sussex
TN6 1AS

0333 321 8843

  • Dementia care
  • Nursing care
  • Residential care
  • Nursing dementia care
  • Respite care
  • End of life care