They have made me feel involved and valued from the moment mum was admitted. They picked up my distress at mum going into the home and they have never lost the will or ability to involve me in not only her care but involving me in activities. It is like a family.

Everybody smiles, everybody chats, and it is almost like being part of a family. The staff want to know about the relative as well as the loved one they are looking after. They support me as it can be sad at times. And they work as one as a team. Amazing.

In the current climate with Covid I have not been able to go in too much but when I have it is fully compliant and above and beyond on the cleaning. Mums rooms is just totally immaculate. Door handles wiped regularly and incredibly clean, tidy, and neat and following all guidelines.

Staff treat everyone as though they are part of a family. They are smiley, polite and pleasant from the moment you walk in the door.

We would like to thank you and your wonderful staff for all they did for our father. When he came to stay at Heather View in 2016 we believed it was short term end of life care as he had been taken very poorly and couldn’t walk, feed himself etc. However, the care your staff gave on the nursing floor built up his strength and we were amazed when he started to walk again. Sadly 2020 prevented us seeing Dad as we always had, but it was reassuring to know he was in wonderful hands.