What is Heather View’s CQC rating?

The CQC overall rating for Heather View is "Good".

Heather View

Q: What is Heather View’s CQC rating?

The CQC overall rating for Heather View is &quot;Good&quot;.

Trusted to care in Crowborough, East Sussex

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Heather View

Welcome to Heather View

Heather View is a purpose-built, contemporary care home in Crowborough, East Sussex that provides the best in residential, nursing and dementia for older people.

Our Crowborough-based team are fully experienced and all undergo specialist training when they join Care UK. We also provide residential care, nursing care and short-term respite care, as well as end-of-life care, so you can focus on what’s important.

At Heather View, our care home is designed with your loved one’s comfort and care in mind. Each of the 74 bedrooms at Heather View is light and spacious, with en-suite facilities, television, electronically adjustable bed, and a 24-hour nurse call system. Many have lovely views or open directly onto our gardens.

At a glance

Location

Beacon Road
Crowborough
East Sussex
TN6 1AS

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

We’re having a makeover!

Heather View is currently being refurbished to provide an even higher standard of living for residents. This includes the refurbishment of all lounges and dining rooms and a full renovation of the communal areas downstairs, which will include a new pub, café, cinema and hair and beauty salon. Works have commenced and are due for completion January 2023.

Let’s talk about dementia – our latest guide is here

To help families at any stage of their dementia journey, we are launching our brand-new guide.

Download now

Let’s talk about dementia – our latest guide is here

Have a look around our home

Residents at Heather View are free to enjoy our facilities, including a cafe, cinema room and hair and beauty salon.

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Life at our home

We help each resident, whatever their needs, to enjoy fulfilling and meaningful experiences. We'll get to know your loved one well – finding out as much as we can about their life, hobbies and interests. We’ll then create care and lifestyle plans that will enable them to get the most out of every day.

Cafe
Garden
Activities room
Hair and beauty salon
Cinema room
Minibus for outings
Church Services

Care at our home

At Heather View we offer a wide range of person-centred care. We undertake a full needs assessment of every prospective resident before they join us and all care is regularly reviewed.

Types of care offered

Residential care
Dementia care
Nursing care
Nursing dementia care
Respite care
End of life care

Healthcare services

Physiotherapy
Rehabilitation
Chiropody
Pharmacy service
District nursing team
Optician
Speech and language therapy
Community support services
Movement therapy
Alternative therapies

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Heather View will provide your loved one with care that is completely tailored to their individual needs and wishes.

I’m passionate about my role and the home. I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.

Natasha KingHome Manager

Meet the rest of our team

Introducing Heather View

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How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at Heather View care home.

Care UK shortlisted for three top care catering awards

Care UK teams are delighted to have been recognised in three different categories at the National Association of Care Catering Awards.

Dual shortlisting for Care UK in the Nursing Times Workforce Awards

Care UK teams are celebrating after being shortlisted for the two prestigious Nursing Times Workforce Awards.

Care UK takes four of the top spots in national list of movers and shakers

One of the most highly regarded magazines produced for managers running care homes across the UK has published its annual list of the most influential people...

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Heather View care home.

They have made me feel involved and valued from the moment mum was admitted. They picked up my distress at mum going into the home and they have never lost the will or ability to involve me in not only her care but involving me in activities. It is like a family.

Relative of a resident, April 2021

Everybody smiles, everybody chats, and it is almost like being part of a family. The staff want to know about the relative as well as the loved one they are looking after. They support me as it can be sad at times. And they work as one as a team. Amazing.

Relative of a resident, April 2021

In the current climate with Covid I have not been able to go in too much but when I have it is fully compliant and above and beyond on the cleaning. Mums rooms is just totally immaculate. Door handles wiped regularly and incredibly clean, tidy, and neat and following all guidelines.

Relative of a resident, April 2021

Staff treat everyone as though they are part of a family. They are smiley, polite and pleasant from the moment you walk in the door.

Relative of a resident, April 2021

We would like to thank you for all you did for our father. When he came to stay in 2016 we believed it was short term end of life care as he had been taken very poorly. However, the care your staff gave on the nursing floor built up his strength and we were amazed when he started to walk again. Sadly 2020 prevented us seeing Dad as we always had, but it was reassuring to know he was in wonderful hands.

Son of Resident, January 2021

Care Home Awards 2022 - Best Continuing Covid-19 Response

Caring UK Awards Finalist 2022 - Care Employer of the Year

LaingBuisson Award Finalist 2022 - Large Residential Care

Dementia Care Awards Winner 2022 - Best Dementia Care Inspiring Leader

National Care Awards Finalist 2022

Social Care Top 30 Award Finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards Finalist 2022

NACC Awards Finalist 2022 - Catering Team of the Year

Care Home Awards Winner 2022 - Outstanding Larger Care Provider

Health Investor Award Winners 2022 - Residential Care Provider of the Year

UK Employee Experience Awards - Best Use of Digital Technologies

Public Sector Catering Awards Finalists 2022 - Care Catering AND Chef of the Year

Caring UK Awards Winner 2021

National Care Awards Winner 2021 - Care Home of the Year

LaingBuisson Award Winner 2021 - Residential Care Provider of the Year

LaingBuisson Award Winner 2021 - Property Developer of the Year

Care Home Awards Winner 2021 - Best Larger Care Home Group

National Association of Care Catering Awards Winner 2021 - Catering Team of the Year

National Apprenticeship Awards Finalist 2021

Public Sector Catering Awards Winner 2021 - Catering Manager of the Year

Social Care Top Leaders Awards Finalist 2021

Care Home Professional Power List 2021

UK Employee Experience Awards 2021 Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards Finalist 2021 - Professional Excellence

Health Investor Awards Finalist 2021 - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards Winner 2020 - Best Larger Care Home Group

LaingBuisson Awards Finalist 2020

National Association of Care Catering Awards Finalist 2020

Best Employer Support for Your Registered Manager 2020 AND Most Effective Approach to Leadership and Management 2020

Leaders in Care Awards Finalist 2019 - Care Provider of the Year

Group Care Home Caterer of the Year 2018

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Watch a video about the process

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Our approach to living with Coronavirus

Click below for information on Care UK’s approach to living with Covid and visiting loved ones.

FAQs

Heather View offers residential, dementia, nursing, nursing dementia, respite and end of life care for older people in Crowborough, East Sussex.

The CQC overall rating for Heather View is "Good".

Yes, you can find more Care UK homes in these locations:

Care homes in East Sussex

Care homes in Crowborough

Heather View care home

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