What is Heather View’s CQC rating?

The CQC overall rating for Heather View is "Good".

Heather View

Q: What is Heather View’s CQC rating?

The CQC overall rating for Heather View is &quot;Good&quot;.

Trusted to care in Crowborough, East Sussex

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Heather View

Welcome to Heather View

Heather View, our newly-refurbished care home in Crowborough, East Sussex, provides the best in residential, nursing and dementia for older people.

Our Crowborough-based team are fully experienced and all undergo specialist training when they join Care UK. We also provide residential care, nursing care and short-term respite care, as well as end-of-life care, so you can focus on what’s important.

At Heather View, our care home is designed with your loved one’s comfort and care in mind. Each of the 74 bedrooms at Heather View is light and spacious, with en-suite facilities, television, electronically adjustable bed, and a 24-hour nurse call system. Many have lovely views or open directly onto our gardens.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

Beacon Road
Crowborough
East Sussex
TN6 1AS

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

We’ve had a makeover!

Heather View has recently been refurbished to provide an even higher standard of living for residents. This includes the refurbishment of all lounges and dining rooms and a full renovation of the ground floor reception, café and bar area to create an open and welcoming social space for residents. The works are now complete and we'd love for you to come and see our beautiful home for yourself.

Understanding dementia – free event at Heather View

At Heather View we believe in sharing our expertise. At our next event, Dr Nori Graham will share her knowledge of dementia.

Find out more

Understanding dementia – free event at Heather View

Have a look around our home

Residents at Heather View are free to enjoy our facilities, including a cafe, cinema room and hair and beauty salon.

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Life at our home

We help each resident, whatever their needs, to enjoy fulfilling and meaningful experiences. We'll get to know your loved one well – finding out as much as we can about their life, hobbies and interests. We’ll then create care and lifestyle plans that will enable them to get the most out of every day.

Cafe
Garden
Activities room
Hair and beauty salon
Cinema room
Minibus for outings
Church Services

Care at our home

At Heather View we offer a wide range of person-centred care. We undertake a full needs assessment of every prospective resident before they join us and all care is regularly reviewed.

Types of care offered

Residential care
Dementia care
Nursing care
Nursing dementia care
Respite care
End of life care

Healthcare services

Namaste care
Physiotherapy
Rehabilitation
Chiropody
Pharmacy service
District nursing team
Optician
Speech and language therapy
Community support services
Movement therapy
Alternative therapies

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Heather View will provide your loved one with care that is completely tailored to their individual needs and wishes.

I’m passionate about my role and the home. I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.

Natasha KingHome Manager

Meet the rest of our team

Introducing Heather View

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How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at Heather View care home.

Care UK shortlisted for three catering awards

Care UK teams are delighted to have been recognised in three different categories at the Public Sector Catering Awards.

Care UK named finalist for the prestigious UK Employee Experience Awards

Care UK has been announced as a finalist in the Best Employee Engagement category at the 2023 UK Employee Experience Awards.

Newly refurbished local care home officially opened

A local care home has been officially re-launched after a renovation – which included a new cinema, salon, bar and café.

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Heather View care home.

They have made me feel involved and valued from the moment mum was admitted. They picked up my distress at mum going into the home and they have never lost the will or ability to involve me in not only her care but involving me in activities. It is like a family.

Relative of a resident, April 2021

Everybody smiles, everybody chats, and it is almost like being part of a family. The staff want to know about the relative as well as the loved one they are looking after. They support me as it can be sad at times. And they work as one as a team. Amazing.

Relative of a resident, April 2021

In the current climate with Covid I have not been able to go in too much but when I have it is fully compliant and above and beyond on the cleaning. Mums rooms is just totally immaculate. Door handles wiped regularly and incredibly clean, tidy, and neat and following all guidelines.

Relative of a resident, April 2021

Staff treat everyone as though they are part of a family. They are smiley, polite and pleasant from the moment you walk in the door.

Relative of a resident, April 2021

We would like to thank you for all you did for our father. When he came to stay in 2016 we believed it was short term end of life care as he had been taken very poorly. However, the care your staff gave on the nursing floor built up his strength and we were amazed when he started to walk again. Sadly 2020 prevented us seeing Dad as we always had, but it was reassuring to know he was in wonderful hands.

Son of Resident, January 2021

Care Home Awards 2022 - Best Continuing Covid-19 Response

RoSPA Awards 2023 Winner - Silver Award

Public Sector Catering Awards 2023 Finalist - Care Catering Award

UK Employee Experience Awards 2023 Finalist - Best Employee Engagement

Health Investor Awards 2023 Finalist - Residential Care Provider of the Year

Leaders in Care Awards 2022 Finalist - Care Home Provider of the Year

Caring UK Awards 2022 Winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 Finalist - Large Residential Care

National Care Awards 2022 Winner - Care Operations/Area Manager

Dementia Care Awards 2022 Winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 Finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 Finalist

NACC Awards 2022 Winner - Care Establishment of the Year

Care Home Awards 2022 Winner - Outstanding Larger Care Provider

Health Investor Award 2022 Winners - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 Finalists - Care Catering AND Chef of the Year

Caring UK Awards 2001 Winner

National Care Awards 2021 Winner - Care Home of the Year

LaingBuisson Award 2001 Winner - Residential Care Provider of the Year

LaingBuisson Award 2021 Winner - Property Developer of the Year

Care Home Awards 2021 Winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 Winner - Catering Team of the Year

National Apprenticeship Awards 2021 Finalist

Public Sector Catering Awards 2021 Winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 Finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 Finalist - Professional Excellence

Health Investor Awards 2021 Finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 Winner - Best Larger Care Home Group

LaingBuisson Awards 2020 Finalist

National Association of Care Catering Awards 2020 Finalist

Skills for Care Accolades 2020 Winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Leaders in Care Awards 2019 Finalist - Care Provider of the Year

Group Care Home Caterer of the Year 2018 Winner

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

What is a nursing care plan?

A nursing care plan sets out a person’s nursing needs and highlights how these will be met.

What is an end of life care plan?

At Care UK, we believe every person should receive fully personalised, dignified end of life care.

Register for your free copy of Dr Nori Graham’s dementia pocket guide

Dementia expert Dr Nori Graham dispels myths, allays fears and offers practical guidance in a new guide to understanding dementia.

Our approach to living with Coronavirus

Click below for information on Care UK’s approach to living with Covid and visiting loved ones.

FAQs

Heather View offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: cafe, garden, activities room, hair and beauty salon, cinema room, minibus for outings and church services.

The CQC overall rating for Heather View is "Good".

Heather View offers residential care, dementia care, nursing care, nursing dementia care, respite care and end of life care for older people in Crowborough, East Sussex.

Yes, you can find more Care UK homes in these locations:

Care homes in East Sussex

Care homes in Crowborough

Heather View care home

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