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Our team at
Oat Hill Mews

Trusted to care in Market Harborough, Leicestershire

Trusted to care in Market Harborough, Leicestershire|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

The dedicated and experienced team at Oat Hill Mews provide your loved one with care that’s completely tailored to their individual needs and wishes.

Susanne Stevens

Home Manager

Susanne Stevens

I have been passionate about providing excellent care throughout my career.

I joined Care UK as I wanted to work with a company that shared my belief in providing excellent care for residents and share my passion of person-centred care. As a Home Manager, I believe I must be organised, calm, empathetic and patient to provide the best care to residents. By having these traits, it has helped me to build great relationships with residents which is often my favourite part of my job. I enjoy getting to know residents and learning about their hobbies and their interesting lives before joining us at Oat Hill Mews.

One of my biggest achievements in my career is my BSc in Nursing that led me to working as a Nurse. I then moved on to home management within a few years as I loved watching staff develop and provide the residents with the best care. One of my biggest achievements throughout my career was developing my team to provide the best care which was rewarded with an improvement in our CQC score.

Steve Galloway
Deputy Manager

I was keen to join Care UK because I’d heard amazing things and I align with the values they promote. Becoming the Deputy Manager of Oat Hill Mews has been the highlight of my career so far.

As Deputy Manager, it’s my role to make sure my team, the residents and their families are happy and reassured. It’s important to be patient, adaptable, caring, dedicated and have a good sense of humour! I’m proud to have been selected for this role, and to have the opportunity to share my experience and skills with my team.

I love coming in the home each day and seeing the residents living their best lives.

Outside of work, I enjoy spending time with my family, reading, baking and painting, and I am flower obsessed!

Beth Standley
Customer Relations Manager

Before joining Oat Hill Mews, I worked as a sales specialist for E.ON Next. I wanted to be in a role that would be fulfilling and make a difference to people’s lives, and this is the perfect fit!

Compassion is the most important characteristic to have in this role. It’s critical to understand everybody’s circumstances and be compassionate. I work hard to make sure everything is as perfect as possible in the home, and I believe paying attention to the smallest details makes a difference.

I love that I get to meet new people every day and get to know so many different people from different walks of life in this role. But the most fulfilling part of my day is seeing through a resident’s end-to-end journey into care, and ultimately seeing residents and their families happy.

Outside of work, I’m a family girl! I try to spend as much time with my family as possible. To wind down, I also like doing abstract line art of animals.

Natalya McTernan
Lifestyle Coordinator

I decided to join Care UK as a Lifestyle Coordinator after beginning to organise events, meetings and activities in a Ukranian community as a community liaison while also working as a night care manager. I realised I could use these skills in a care home too.

In this role, it’s important to be positive, passionate, creative and organised, with great communication skills. It’s my job to understand the needs of the residents and keep their interests and abilities in mind when I plan activities. I love the mornings when we open the home for the day ahead.

When I’m not working, I enjoy different types of crafts, like crochet, knitting and painting. I also like spending time with family and friends and travelling when I can.

Harry Underwood
Head Chef

I have six years of experience throughout a range of different catering environments, including working as a care home second chef and even as a private chef in the French Alps. I was keen to join Care UK because it is a well-established care provider with great opportunities to progress.

In this role, it’s important to have good leadership skills, passion and creativity. It’s a great feeling to create dishes that put a smile on people’s faces. I’m responsible for creating well-balanced and nutritional dishes to the needs and wishes of residents and ensuring they have a luxury dining experience to enjoy.

I’m proud to fulfil the lives of others through my passion for cooking.

Emma Poyser
Business Administrator

I have 15 years of leadership experience, including recently working as a compliance coordinator. I enjoy working in a care home environment, and helping the team members and residents gives me a sense of satisfaction and accomplishment.

In Business Administrator role, you must be organised, friendly and caring. I’m responsible for the smooth operation of the home, with special attention to payroll and finance aspects. 

When I’m not at work, I’m a Guide Leader of 68th Leicester Guides, and I also enjoy salsa dancing and spending time with my dog Sky.

Sangeeta Patel
Team Leader

I was working as a senior carer before joining Oat Hill Mews to explore a new opportunity and progress in my career.

In this role it’s important to have good communication skills and initiative, and to be empathetic and caring. As Team Leader, you also need to lead by example and manage your team well.

I love spending time getting to know the residents each day and knowing that I make a difference to their lives. For example, one resident I was looking after was told by health professionals that he would not be able to walk again independently, but with support and occupational therapy he is walking again without aids. That was a highlight of my career.

When I’m not working, I love spending time with my friends and family.

Tawona Chiro
Team Leader

I was working as a paramedic before I joined Care UK. I was drawn to this role because I have a desire to make a positive impact on people’s lives and a passion for helping others, and Oat Hill Mews offers good opportunities for personal and professional growth.

In this role, I ensure the wellbeing and quality of care the residents receive. Good characteristics to have as a Team Leader are strong communication skills, organisational abilities, adaptability, empathy, patience and problem-solving skills.

I’m proud to witness the positive impact my team has on residents’ lives, and I feel fulfilled when I see improvements in the quality of the care they provide and when I have positive interactions with residents.

Rachel Curl
Team Leader

I joined Oat Hill Mews because I thought it was an exciting opportunity to be involved in creating a care home from the very start.

My role is to be part of a team, supporting and mentoring others to stive for excellence. In this role, it’s important to be calm, caring, dedicated, organised and proactive. I enjoy everything about my days at Oat Hill Mews, but one of my favourite parts is knowing I've made a difference to a resident’s day and putting a smile on their face. I also have a passion for supporting people to have dignity through the end of their life.

Outside of work I enjoy reading and Nordic noir TV and films.

Louise Shaw
Team Leader

I joined Care UK because it was an opportunity to take on a new challenge. I enjoy interacting with residents, making people happy and making a positive difference.

As Team Leader, I lead by example and work closely with the team. I’m an active team member who enjoys supporting and encouraging others. In this role you need to be calm in a crisis, have respect for others, empathy and good communication skills.

I’m passionate about supporting people living with dementia to make a difference in their lives, and I plan to continue developing my skills in dementia care to train others.

When I'm not working, I enjoy academic study, cycling, knitting, printing and other crafts.

Daniel Albabei
Team Leader

I joined Care UK to gain more care experience, and I enjoy making a difference to the people we care for at Oat Hill Mews.

In this role, you need to have good knowledge and experience, and work well under pressure. It's also important to work well as part of a team.

Outside of work, I like to watch football and spend time with my children.

Chelsea Darnell
Team Leader

I joined Oat Hill Mews after working as a Team Leader in another Care UK home. Care UK’s values align with my own, and they look after their colleagues. I have always felt supported and welcomed since starting at Care UK.

After leaving university, I wanted a change and to carry on my learning and find a job that I loved. Starting as a Team Leader for Care UK has been the highlight of my career so far. A Team Leader needs to be kind and compassionate, but also be able to manage a team from the start to the end of the day. The most important part of my role is ensuring residents have a good quality of life and are happy with their quality of care.

My favourite part of the working day is saying ‘good morning’ and ‘good night’ to residents and seeing their smiles throughout the day. I always feel proud seeing the residents smile, laugh and be happy.

My interests outside of work are socialising with friends, visiting family and playing golf or visiting the driving range.

Jade Mitchell
Team Leader

I have worked in the care industry for six years, working across different care sectors and completing my Level 2 in infection control and end of life care. My biggest career highlight so far is being promoted to Team Leader and becoming a dementia sponsor.

I decided to join Care UK as I share the same values of caring, passionate and teamwork to give the best possible care to the residents at Oat Hill Mews.

In this role, you need to show empathy and compassion and have good communication skills, as well as a passion for the care you deliver. The most important part of my role is ensuring all residents can live as independently as possible and providing the care and compassion they deserve. Seeing residents smiling, dancing and having fun means a lot to me.

My favourite part of the working day is getting to know residents and learning about their lives, as well as building a good bond with them and their families.

Outside of work, I love to spend time with my family and make new memories. I also love going on long walks in the evening with my family and going to the gym before work.

Michelle Dallimore
Head Housekeeper

I worked at a private school for 16 years before having a break, but I missed the job after a little while, so I decided to return to work that I knew. I was really excited by Care UK’s values, principles and standards, and I haven’t been disappointed!

This role requires someone who prioritises the company culture and Care UK’s values of care, passion and teamwork, because it is at the core of everything we do. As Head Housekeeper, I’m responsible for maintaining the home in a clean and orderly manner, contributing to a pleasant resident and guest experience, and being polite, friendly positive and respectful to all colleagues, residents and visitors.

I’m proud of the progress I have made in my career, from humble beginnings as a part-time cleaner to my current position. I have undertaken training, gained experience and developed skills to get jobs done, and I have used these to help others flourish and progress in their careers too.

I love that I have a sense of purpose in this role, and I enjoy engaging with colleagues and residents as well as visitors to the home.

Richard Harrold

I have over 10 years of experience as a facilities manager. I joined Care UK because of the support and training available, and because Oat Hill Mews is a good environment to work in.

As Maintenance Manager, it’s my job to ensure the home is a safe environment for all and to maintain the grounds and internal appearance. In this role, it’s important be proactive, friendly and a people person, as well as having excellent knowledge of building.

I enjoy every part of my day, so it’s hard to choose a favourite. It’s always a highlight to be able to provide a swift maintenance service to residents. I’m proud to be part of a team of people who make Oat Hill Mews warm, inviting and homely for residents.

Outside of work, I enjoy DIY, walking with my dog, exploring and learning survival skills. I also like to do oil painting.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.