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Our team at
Tennyson Grange

Trusted to care in Sutton, Greater London

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Meet our friendly care team

It is the people who make our home a truly happy and caring one, and at Tennyson Grange, our experienced team of dedicated professionals all undergo our own in-depth training programme. The whole team works to make sure that residents' needs are at the heart of everything they do and that personalised care is provided.

Rick Mayne

General Manager

Rick Mayne

I've worked for Care UK since 2013 and joined because I wanted to work for a growing company that provided the highest level of care for residents.

In this role theres no standing still. As well as listening to residents and your team you need to inspire them to do their best and all while looking for ways to improve the way we work and deliver the best. However, there are always moments to enjoy seeing residents enjoying the lifestyle that living here gives them. 

In my free time I love travelling and camping. Ive visted Europe, America and some of Asia. I like travelling around in my old VW campervan. 

Grace Rossi
Deputy Manager

I've worked in the nursing profession for the last 27 years.

Prior to working at Tennyson Grange, I worked for five years in a tertiary orthopedic hospital and spent 19 years in the brain and neurological field. I’ve been a Ward Manager, a Specialist Nurse Manager and a Registered Manager in a rehabilitation facility.

I think a range of expertise is crucial to being effective in my role, and you also need to be resilient, self-motivated, have a drive for excellence and be determined to advocate for the people in your care.

There's so much that brings me satisfaction in my role, from meeting with the team and providing clinical coaching, to resolving families' worries. On a lighter note, in a previous role I used to initiate singalongs and dancing when I worked the night shift. Watch this space - I'm looking for opportunities to join in with activities at Tennyson Grange when I can!

What am I looking forward to most in this role? To working with the team to deliver a high quality service and superb quality of life for residents, so they enjoy their time with us.

Francois Erwee
Admissions Advisor

I’ve spent most of my career in hospitality and customer service.

Before joining the team at Care UK I worked for an optician, organising eye tests across London for older people living in care homes or attending day centres.

I joined the Tennyson Grange team because Care UK has a great reputation in the care sector and this was an excellent opportunity for me to grow my skills and work with people who have the same aim as me – to fulfil the lives of older people.

I enjoy the many different aspects of my role, from helping relatives when they first get in touch, to building strong relationships with people once they have moved in. In this job it’s important to be passionate about what you do and to work as a team. It’s vital, too, to be sympathetic to relatives and the pressures they’re under when they first speak to us.

In my free time I like to get outside cycling and going on long walks with my family and our dog, Daphne

Samantha Goodman
Home Administrator

I decided I wanted to work in care when my nan became very ill.

I cared for her until she passed away. That created the realisation in me that good care was so important, and something I was passionate about. I was determined to move my career into the care sector.

I started at Tennyson Grange as Receptionist and progressed into the Home Administrator role in just eight months. That’s what I love about working for Care UK – there are superb opportunities to progress if you work hard, do a good job and you’re passionate about care.

Every day is different in this role, so you need to be happy to think on your feet when you do this job! You also need to be caring, understanding and well organised. I particularly love the involvement I have with residents and their families. It’s hugely rewarding to be using my skills to make other people’s lives better.

Frazer McCann
Activities Organiser

I feel it’s so important when a person is living in a care home that they have plenty of choice of activities and experiences to keep them entertained and able to maintain their independence.

I like the creativity and variety involved in organising activities that enable residents to keep their minds and bodies fit and active.

Every day’s different in this role, some days I’m a quiz master, other days an exercise instructor or games host, referee or karaoke singer. There are many other roles in between!

We’re lucky to care for people from different backgrounds, who have very different experiences, interests and personalities. Organising activities, entertainment and outings that they’ll enjoy certainly keeps me busy.

It’s a huge privilege to be in a position to get to know older people and their stories, and to make them happy. Seeing the positive difference that a particular activity can make to people is very humbling and motivating.

Gheorghe Adrian Boncan
Head Chef

I’ve been working at Tennyson Grange since 2021.

I had been working in an NHS hospital for over a decade and wanted to experience new challenges while staying in the care sector. I love how, in a care home, the residents become like your extended family because you get to know them so well and you become emotionally invested in their health and wellbeing. The best reward of this job is being able to make a positive difference to their lives.

We’re a strong and unified team here at Tennyson Grange, so I enjoy supporting the team in any way I can too. I love chatting to the residents about the meals and new dishes they’d like to try, or discussing with the team how I can better support in different areas. We work well together and strive to provide the highest level of care and service to residents.

I’m currently studying part-time for a degree in Environmental Health, but any spare time I have left, I tend to spend with my family or at the gym!

Dilek Gursel
Head Housekeeper

I have been a team member here since its opening.

I take great pride in ensuring that the home is a clean and safe environment for both residents and colleagues. My team and I enjoy getting to know the residents and making sure we're delivering the highest standard of cleanliness possible.

Joy Bromfield
Receptionist

When you visit us at Tennyson Grange, I’ll probably be the first person you meet.

I enjoy meeting and greeting visitors, signposting them to where they need to be, as well as supporting the team and residents in any way I can.

I think patience, understanding and the ability to multitask are all useful in this role. And it’s important to keep calm under pressure! There’s always plenty happening here, so the challenge is keeping track of it all.

The pandemic was probably the biggest challenge for all of us, but we shone as a team. I was the home’s Covid Coordinator and am proud of how we came through it stronger.

In my spare time, I enjoy reading and indulging my passions for cooking and baking. I look forward to welcoming you to Tennyson Grange very soon.

Colleague voices at Tennyson Grange
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Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.