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Response to recent media coverage

Company news

Recent media coverage has highlighted concerns raised about Mildenhall Lodge, the first of Suffolk’s new care homes. 

As a result of recent conversations with CQC and Suffolk County Council we have decided to review our timings for residents moving into the next new opening to ensure that we provide the high level of quality of care that we commit to providing as an organisation, and as you would expect from us.

CQC inspections at 12 homes in Suffolk found 11 of them to be fully compliant, and the most recent visit to the remaining home, Mildenhall Lodge, found that while there is still work to be done, improvements have already been made. Suffolk County Council has confirmed that it has no embargo on admissions to any homes other than Mildenhall Lodge and Asterbury Place.

Our priority is to make sure that future transfers of residents into new homes take place at the right pace and at a time when ourselves, CQC and the Council are confident that progress has been made at the two homes with improvements to complete.  We have therefore taken the decision to delay the next stage in the programme – the opening of Britten Court in Lowestoft – and will be working closely with residents and their families over the coming weeks to confirm new dates for moves. 

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