Francis Court care home wins praise from relatives and approval of national care inspectors

Home news

Dec 17, 2014

Care UK’s Francis Court care home in Copthorne, Crawley, has been given the seal of approval by a national care watchdog, with relatives and residents praising the home’s caring team members.

Situated on Borers Arms Road, Francis Court provides specialist care for people with dementia who have complex care needs, as well as offering full time residential care.

The Care Quality Commission (CQC) report, which follows an unannounced inspection of the home, said residents were supported by kind and attentive carers, and that the team at Francis Court was seen to respond quickly to meet residents’ needs and ensure their safety.

The inspectors examined the home and its records and interviewed team members and residents, before announcing that the home meets the government’s five national standards of quality and safety, which are:

• Treating people with respect and involving them in their care
• Providing care, treatment and support that meets people's needs
• Caring for people safely and protecting them from harm
• Staffing
• Management

The report noted how the care and treatment of residents was delivered in a way that ensured their safety and welfare, and that the team responded positively and sensitively to residents, offering reassurance or company.

Residents confirmed they were able to do things at their own pace and were not rushed.  The inspector also spoke to residents who said they were happy with the care and support they received. 

The report detailed how team members were observed taking time with residents, either to chat with them or to assist them in tasks such as reading the newspaper. The CQC also looked at the records of activities that had taken place in recent weeks and this included in-house activities, one-to-one time, and visiting entertainers. It was concluded that residents were able to participate in meaningful or stimulating activities.

The inspector found that residents and their families were asked for their views about care and treatment – and these were acted upon, with those asked saying how they felt confident in sharing opinions and any concerns. One relative said: “A lot of positive things have taken place.” Another commented: “Everyone is approachable.”

Home manager Nicola Palladino said: “Everyone at Francis Court is thrilled to have received such an overwhelming vote of confidence from the CQC. Several key points were highlighted, such as the way in which the team demonstrates skill and understanding in providing support for residents, and how we are able to respond to residents’ needs in a timely manner. Overall, we feel the report reflects our focus on quality person-centred care and how this is seen through all aspects of daily life here at Francis Court.”

With accommodation for up to 87 residents, Francis Court provides a range of care services including residential care for older people, specialist dementia care, and respite stays. The modern, purpose-built home has been designed to feel warm and welcoming, with a friends and family room and landscaped gardens both proving to be popular destinations for residents and visitors alike.