Mar 31, 2017
The Care Quality Commission’s (CQC) reports evaluate each home across five different areas including safety, effectiveness, level of care, responsiveness and well-led service.
Across the eight reports, the team members were praised for their enthusiasm to provide a caring and supportive service. At Franklin House, located in West Drayton, a resident’s family member commented: “[My relative] seems very happy. The team are all kind and patient. You can ask them anything and they are always very helpful.”
This was also observed at Farm Lane in Fulham, where inspectors found that the Care UK team met the resident’s needs at all times, one resident explained: “The team go out of their way to help you.” Meanwhile at Paisley Court in Liverpool, one resident added: “The team members are very sweet and caring towards us.”
At The Potteries in Poole, it was found that a great level of detail was shown throughout the home, to which a resident said, “The nice, small touches make a difference.” Similarly, at Larkland House, located in Ascot, residents’ bedrooms were personalised with memory boxes which displayed items specific to that resident, helping team members to strike up meaningful conversations about their hobbies and interests.
At Armstrong House in Gateshead, inspectors saw that a lot of laughter and kindness was shown by team members towards residents, and at Hollins Park in Macclesfield, residents were encouraged to be as independent as they could, with a wide range of activities available to join in with. This was reflected at Hadrian House in Blaydon, as team members knew residents well, understood their diverse needs, and were able to support them in their preferred way.
To assess service standards at the homes, the CQC’s inspector spoke with team members, residents and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.
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