I’ve been part of the home team since 2001 and the manager supported me to grow and develop my career in older people’s care. Before coming to Charlotte House I had worked as a staff nurse and had trained nurses myself, as well as working for the Save the Children Fund for a couple of years.
Medication management is a crucially important part of safe and effective care and I enjoy using my nursing experience to support the team in this area. Helping others to develop their knowledge and skills is rewarding and enables me to enhance my experience too.
I’m a qualified and experienced nurse, I worked as a theatre nurse for 20 years in orthopaedics. However, I wanted to work with people in a different way. Here at Charlotte House I can support residents to enjoy positive experiences every day.
In fact, my favourite part of my job is spending one-to-one time with individual residents. We might do reading or singing – whatever they enjoy. It’s just wonderful to connect with them on that level, and I look forward to one-to-one work with residents.
Before moving my career to Charlotte House in early 2019 I was a Care Coordinator for a domiciliary care company. I was keen to stay in the care sector but have some fresh challenges and a chance to develop professionally, which is why I joined the team here.
I love using my skills to make a difference to older people’s lives, helping to sort out queries, talk to residents or support colleagues. In my role you need to be a good communicator and listener, and be able to multitask. Confidence and reliability are important too.
Away from work I enjoy catching up with friends, reading, bowling and going travelling whenever I can.
When I took on this role at Charlotte House it signalled a complete career change for me. Before working here I’d been the Local Area Manager for Energy Kidz, which provides out of school childcare and holiday clubs. This role is just as busy and rewarding. I enjoy the variety of doing anything from taking calls and booking appointments to stock taking and meeting and greeting relatives.
When there are activities taking place there’s a huge buzz around the home, which makes me smile. It’s fantastic to see the residents enjoying themselves and it makes them happy and positive for the rest of the day.
I joined Care UK in 2017 because the organisation is known for delivering high quality older people’s care. Care UK is also very supportive to its colleagues – helping them to learn and progress.
I’m a Registered General Nurse and have studied social care and management. I always aim to work with love and passion, and with a smile. I lead by example and believe in the importance of treating my team with dignity and respect. If I don’t know the answer to something, I will always find it out so that I can support families and colleagues as much as possible.
I love making residents smile and fulfilling their wishes. Charlotte House feels like a true home from home. Residents and colleagues are like family and we strive to see the world through the eyes of the people we care for, and their families, so that we can enable them to have empowering and enjoyable experiences every day.