Our team at
Charlotte House

Trusted to care in Isleworth, Greater London

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Meet our friendly care team

The dedicated and experienced team at Charlotte House will provide your loved one with care that’s completely tailored to their individual needs and wishes.

Elisabeta Carmen Surligeanu

Home Manager

Elisabeta Carmen Surligeanu

I joined Care UK in 2017 because the organisation is known for delivering high quality older people’s care.

Care UK is also very supportive to its colleagues – helping them to learn and progress.

I’m a Registered General Nurse and have studied social care and management. I always aim to work with love and passion, and with a smile. I lead by example and believe in the importance of treating my team with dignity and respect. If I don’t know the answer to something, I will always find it out so that I can support families and colleagues as much as possible.

I love making residents smile and fulfilling their wishes. Charlotte House feels like a true home from home. Residents and colleagues are like family and we strive to see the world through the eyes of the people we care for, and their families, so that we can enable them to have empowering and enjoyable experiences every day.

Mark Lester Pascual
Deputy Manager

I have a nursing background and was working as a staff nurse at Northwick Park Hospital before I joined Care UK.

I was keen to grow my career and develop my skills in a supportive organisation with a great reputation, and Care UK ticked lots of boxes!

I’m delighted to be part of the management team at Charlotte House and to be supporting the fantastic wider team in our care home. Each one of us is committed to delivering the best care to the people we support, as well as their families, and I’m proud of what we achieve every day.

I love seeing the smiles on residents’ faces when they’re enjoying an activity, a chat with a carer or are looking forward to a family visit. I aim to spend as much time as I can with residents and the team. It’s a great feeling knowing that we’re doing our utmost to ensure residents are living happy and comfortable lives.

Evija Rostovska
Business Administrator

Before moving my career to Charlotte House in early 2019 I was a Care Coordinator for a domiciliary care company.

I was keen to stay in the care sector but have some fresh challenges and a chance to develop professionally, which is why I joined the team here.

I love using my skills to make a difference to older people’s lives, helping to sort out queries, talk to residents or support colleagues. In my role you need to be a good communicator and listener, and be able to multitask. Confidence and reliability are important too.

Away from work I enjoy catching up with friends, reading, bowling and going travelling whenever I can.

Rachel Kleboe
Head Housekeeper

I joined the Charlotte House team in 2017 because it was the best care home in the Isleworth area.

It offers great training too, which was important to me as I was returning to work after a long break.

I’ve done lots of different jobs that have given me the skills to do this job well. But what’s truly important in this role is having a caring nature, an eye for detail and a ‘can do’ attitude. A sense of humour and plenty of energy!

There’s a lovely atmosphere at Charlotte House. You can feel it when you walk through the door. I enjoy spending time with the residents and knowing I’ve done all I can to ensure their home is clean, safe and comfortable for each of them.

I love attending music festivals and going on camping trips whenever I can, spending time with family and friends and having fun.

Kayla Taylor
Receptionist

I joined the Charlotte House team because I wanted to work in an environment with a caring element, where people are passionate about the work they do.

I started out working in the laundry, but after a year I applied for this position and got it. I enjoy the fact that, even though I’m not a carer, I can do my bit to make the residents’ lives better. I enjoy making them smile and doing whatever I can for them.

I enjoy learning new skills, time management has been a useful skill to learn as it can get very busy on reception sometimes! A friendly, welcoming and positive attitude is also vital in my role, as is a determination to support residents and their families. It’s wonderful to see residents’ faces light up when they see a loved one who has come to visit.

In my downtime I like to socialise with friends as it helps me to unwind after a busy week. I also enjoy reading as it’s very relaxing.

Laszlo Barta
Maintenance

When I joined Charlotte House in 2010, I’d done all sorts of jobs that were useful for this role, from plumbing and electrical work, to being a mechanic and working in data security.

Even after over ten years in this job, there’s always something new to learn. I get a great sense of achievement from making something work, and even improving it to enhance residents’ quality of life in the home.

Teamwork is the secret to ensuring the home runs smoothly, and residents have everything they need, and we have a strong team here at Charlotte House.

In my free time I enjoy playing table tennis, football, cycling and computing.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.