Trusted to care in Isleworth
I’ve been part of the home team since 2001 and the manager supported me to grow and develop my career in older people’s care. Before coming to Charlotte House I had worked as a staff nurse and had trained nurses myself, as well as working for the Save the Children Fund for a couple of years.
Medication management is a crucially important part of safe and effective care and I enjoy using my nursing experience to support the team in this area. Helping others to develop their knowledge and skills is rewarding and enables me to enhance my experience too.
I’m a qualified and experienced nurse, I worked as a theatre nurse for 20 years in orthopaedics. However, I wanted to work with people in a different way. Here at Charlotte House I can support residents to enjoy positive experiences every day.
In fact, my favourite part of my job is spending one-to-one time with individual residents. We might do reading or singing – whatever they enjoy. It’s just wonderful to connect with them on that level, and I look forward to one-to-one work with residents.
Before moving my career to Charlotte House in early 2019 I was a Care Coordinator for a domiciliary care company. I was keen to stay in the care sector but have some fresh challenges and a chance to develop professionally, which is why I joined the team here.
I love using my skills to make a difference to older people’s lives, helping to sort out queries, talk to residents or support colleagues. In my role you need to be a good communicator and listener, and be able to multitask. Confidence and reliability are important too.
Away from work I enjoy catching up with friends, reading, bowling and going travelling whenever I can.
When I took on this role at Charlotte House it signalled a complete career change for me. Before working here I’d been the Local Area Manager for Energy Kidz, which provides out of school childcare and holiday clubs. This role is just as busy and rewarding. I enjoy the variety of doing anything from taking calls and booking appointments to stock taking and meeting and greeting relatives.
When there are activities taking place there’s a huge buzz around the home, which makes me smile. It’s fantastic to see the residents enjoying themselves and it makes them happy and positive for the rest of the day.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.
All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.