Our team at
Charlotte House

I was keen to grow my career and develop my skills in a supportive organisation with a great reputation, and Care UK ticked lots of boxes!

I’m delighted to be part of the management team at Charlotte House and to be supporting the fantastic wider team in our care home. Each one of us is committed to delivering the best care to the people we support, as well as their families, and I’m proud of what we achieve every day.

I love seeing the smiles on residents’ faces when they’re enjoying an activity, a chat with a carer or are looking forward to a family visit. I aim to spend as much time as I can with residents and the team. It’s a great feeling knowing that we’re doing our utmost to ensure residents are living happy and comfortable lives.

I was keen to stay in the care sector but have some fresh challenges and a chance to develop professionally, which is why I joined the team here.

I love using my skills to make a difference to older people’s lives, helping to sort out queries, talk to residents or support colleagues. In my role you need to be a good communicator and listener, and be able to multitask. Confidence and reliability are important too.

Away from work I enjoy catching up with friends, reading, bowling and going travelling whenever I can.

It offers great training too, which was important to me as I was returning to work after a long break.

I’ve done lots of different jobs that have given me the skills to do this job well. But what’s truly important in this role is having a caring nature, an eye for detail and a ‘can do’ attitude. A sense of humour and plenty of energy!

There’s a lovely atmosphere at Charlotte House. You can feel it when you walk through the door. I enjoy spending time with the residents and knowing I’ve done all I can to ensure their home is clean, safe and comfortable for each of them.

I love attending music festivals and going on camping trips whenever I can, spending time with family and friends and having fun.

I started out working in the laundry, but after a year I applied for this position and got it. I enjoy the fact that, even though I’m not a carer, I can do my bit to make the residents’ lives better. I enjoy making them smile and doing whatever I can for them.

I enjoy learning new skills, time management has been a useful skill to learn as it can get very busy on reception sometimes! A friendly, welcoming and positive attitude is also vital in my role, as is a determination to support residents and their families. It’s wonderful to see residents’ faces light up when they see a loved one who has come to visit.

In my downtime I like to socialise with friends as it helps me to unwind after a busy week. I also enjoy reading as it’s very relaxing.

Even after over ten years in this job, there’s always something new to learn. I get a great sense of achievement from making something work, and even improving it to enhance residents’ quality of life in the home.

Teamwork is the secret to ensuring the home runs smoothly, and residents have everything they need, and we have a strong team here at Charlotte House.

In my free time I enjoy playing table tennis, football, cycling and computing.