Our team at
Ferndown Manor

Trusted to care in Dorset

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Meet our friendly care team

We’re a large and diverse team at Ferndown Manor. Each of us is dedicated to your loved one’s care, health and wellbeing – and to making each day happy and full of meaningful experiences. Take a look at our colleague profiles to find out more about some of the Dorset care team

Sara Muslin

Home Manager

Sara Muslin

I joined Ferndown Manor in 2021.

Before I joined Care UK I worked as a Home Manager for several care homes and before that, I worked as a District Nurse Manager for 20 years.

I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.

In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.

Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.

My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

 

Tara Mackie
Deputy Manager

I first joined Care UK in 2006 as a care worker before moving to work in the office as a trainer and rota coordinator.

I have also worked as a Deputy Manager in a specialist dementia care home focusing on residents with complex needs.

To be a successful Deputy Manager I feel we should always remember that we are working in our residents’ home and that we should be respectful and consider each resident as an individual. We should be flexible in our approach to care as well as being approachable and supportive to staff, residents and their families. I also firmly believe you shouldn’t be afraid to have fun whilst being a good role model and a strong leader.

I enjoy working as part of such a passionate team at Ferndown Manor and it is so rewarding knowing that we all thrive for the same excellence in the roles we all hold. My favourite parts of being Deputy Manager are being able to see the difference we make to the residents’ lives and the growth of our staff members. Small things make big differences and working for Care UK this ethos is encouraged for all roles, from carers up to managers.

My biggest career highlight to date has been registering with the CQC as the manager of a service for the first time.

Outside of work, I enjoy baking and decorating cakes, reading, and spending time with my family whilst studying towards my Level 5 in Care Leadership and Management.

Robin Hill
Customer Relations Manager

Before working here at Ferndown Manor I recruited temporary healthcare staff for different settings.

I felt I wanted to use my relationship building skills in a care setting, so here I am. I also have personal experience of finding long term care for a loved one. I know how hard it is and what an emotional experience it can be.

I really enjoy getting to know colleagues and meeting new people. I’m looking forward to being part of the growing team at Ferndown Manor, building our community and meeting and exceeding the expectations of residents and their families.

Alina Pilsoiu
Clinical Lead

I started working at Care UK in 2021, having previously worked as a clinical lead and a deputy manager.

I was led to the company as it has a good reputation for providing care to residents. I had also heard about the support and opportunities to develop within the company.

To be successful in this role, empathy is one of the most important skills you need. You also need to be patient, respectful and caring - treating residents as a member of your family.

So far, my biggest professional challenge has been working hard to pass all my exams and achieving my NVQ level 5 in nursing.

My favourite part of my working day is observing and monitoring residents and helping provide support to staff members. I’m most looking forward to seeing the home achieve an Outstanding CQC rating.

Outside of work, I enjoy spending time with my family and cooking.

Hannah Collins
Lifestyle Lead

I joined the team at Ferndown Manor in November 2021 after seeing the home being built.

I wanted to join the company as I had heard good things about Care UK and it's good values.

I love how each day is different in the home. My favorite part of the job is seeing the residents smile and having a good time with the activity engaging with one another and making happy memories. I’m looking forward to trying out new ideas and growing closer to the residents.

I think to be successful in my role you need to be patient and able to adapt easily to suit the needs of the residents. I think being caring and understand is also important as well as being fun and lively to get the residents motivated for the activities.

Outside of work I love going to the gym, running and playing netball. I also enjoy acting and doing extra work for TV and film, baking, arts and crafts and spending time with my friends and family. I also love to travel and am always looking for my next adventure.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.