Our team at
Glastonbury Court

Trusted to care in
Bury St Edmunds

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Meet our friendly care team

Our people – whether they’re managers, carers, nurses, chefs, maintenance people, administrators or housekeepers – are here to make your loved one’s life at Glastonbury Court the very best it can be. On these pages you can find out more about our passionate, quality-focused team.

Melissa Cuevas

Home Manager

Melissa Cuevas

I wanted to join Care UK because their'vision and values appealed to me,'I visited one of their'homes to find out more and was very taken with the caring atmosphere.

Im passionate about great dementia care. My father had Alzheimers and I cared for him for three years. The experience taught me so much about communicating with people living with this condition – knowledge thats been very helpful in my work here.

I love chatting to the residents and listening to their life stories. Hearing them laugh is the best medicine! Theres a fun, supportive atmosphere at Glastonbury Court and the team are passionate about positively impacting residents lives. We work well together.

Julia Alcock
Deputy Home Manager
I joined Care UK in 2015, initially working as a business administrator at Hartismere Place.

I joined Care UK in 2015, initially working as a business administrator at Hartismere Place. I joined the team at Glastonbury Court when the home opened in January 2016.  In early 2018 I became deputy home manager, which enables me to work even closer with our residents – something that’s very important to me. I’m so lucky to have been able to work up the ranks in a place I love and call my second home!

When I’m not at work, I love to cook, watch films and period dramas and I walk my dogs in the forest. I’m kept busy with all my pets: I have two labradors, a bearded dragon, parakeet and three puffer fish, which all need looking after. I’m also passionate about elephants and collect all sorts of things related to them. 

Andreea Poenasu
Registered General Nurse and Infection Prevention and Control Champion
The Infection Prevention ' Control (IPC) Champion’s role is to establish and maintain a high standard of hygiene and cleanliness so that residents and colleagues in the home are kept safe.

The Infection Prevention & Control (IPC) Champion’s role is to establish and maintain a high standard of hygiene and cleanliness so that residents and colleagues in the home are kept safe. They ensure that all colleagues are well trained in infection control and are on hand to ensure the team are working to the highest standards.

Chantal Sencier
Customer Relations Manager
In 2016 I joined the Care UK team, after working for 15 years in the charity sector.

In 2016 I joined the Care UK team, after working for 15 years in the charity sector. It has always been a passion of mine to support people and I proud to be able to make life better for residents and their friends and family at our home in Bury St Edmunds.

I am looking forward to being a large part of the transition for new residents, and to making them feel welcome and part of the Glastonbury Court family.

Tracie Thomson
Head Housekeeper
I joined Care UK in 2014 and have done a number of roles, including working as a receptionist'and a carer.

I joined Care UK in 2014 and have done a number of roles, including working as a receptionist and a carer. My background is in hospitality in the hotel and pub trade, so meeting and greeting people and juggling multiple tasks is all in a day’s work for me!

I love my job as every day is different. It keeps you on your toes. What’s great is that the team here is very supportive and strong. Glastonbury Court is still a new home and we’ve already achieved a lot. 

Outside of work I love watching football (I’m a big Manchester United fan), and I like art, drawing, painting and even decorating. 

Trudy Jennings
Lifestyle Lead/ Dementia Champion
I have an extensive background in care; I used to support people with learning difficulties before changing to dementia care.

I have an extensive background in care; I used to support people with learning difficulties before changing to dementia care. In 2016 I became part of the team at Glastonbury Court care home, and I really love my job. Each day I’m greeted by smiles from the residents as they ask what’s planned for the day.

 A good lifestyle lead is kind, caring and always goes above and beyond to make a difference for the residents we care for. I enjoy working here, and when I won the RCS Dementia Champion award in 2019 it was a huge highlight for me.

Robin Tabram
Head of Maintenance
I used to work as a supervisor in a factory before I joined the team at Glastonbury Court in 2018.

I used to work as a supervisor in a factory before I joined the team at Glastonbury Court in 2018. Although it has been a change of direction in my career – and a challenge at first – this job is so very rewarding.

I enjoy being able to interact with the residents and staff at Glastonbury Court. When I’m not at work I like to unwind by gardening, fishing and reading. I also like spending time with my grandchildren.

Shirley Gwyther
Lifestyle Coordinator
Before joining the Glastonbury Court team in 2019 I supported people living with dementia and found it really rewarding.

Before joining the Glastonbury Court team in 2019 I supported people living with dementia and found it really rewarding. This coupled with my love for arts and crafts made Lifestyle Coordinator the ideal role for me!

To be good in this role you need to be patient, creative and have an understanding of the resident’s needs. I enjoy talking to residents on a one-to-one basis, because as I get to know each individual I can adapt my ideas and activities to suit everyone. It makes me proud to receive good feedback from residents and carers at the end of an activity.

Outside of work I like to relax with my husband and our two grown up sons .We enjoy visiting art galleries, seeing historic places and enjoying meals out together.

Jemima Gaskin
Receptionist
I’ve been part of the Glastonbury Court team since 2019.

I’ve been part of the Glastonbury Court team since 2019. I have over 40 years’ experience working in customer care roles and before I joined Care UK I worked as a Customer Service Advisor at Centre Parcs.

To do well in this role, I believe you have to be very empathetic, a good listener and able to talk to people on all levels. I also think you have to be a natural people person, and be very understanding of people of all ages and backgrounds.

My favourite part of my working day is when I get time to have a chat with either the residents or relatives and I enjoy the personal interaction with the residents, relatives and my work colleagues.

Outside of work I enjoy keeping fit and like to exercise most days. To unwind I love to read and to restore old furniture and I prefer to be outside when the weather’s nice.

Harry
Avian Relations Manager
I joined the team at Glastonbury Court in 2017.

I joined the team at Glastonbury Court in 2017. I’m a five and a half year old African Grey parrot and I can live up to 50 years.

I decided to join Care UK as I needed a new home where I could get lots of attention. I love it when the residents come and chat to me in the coffee shop. I am very vocal and I enjoy singing, wolf whistling and copying phone ringtones.

I am quite mischievous – I had a lot of fun fooling our maintenance man Robin, who was pushing a wheelchair past my cage and he couldn’t understand why it was making a squeaking noise, he soon realised it was me joking around.

The best part of my day is seeing my best friend Tracie on reception who enjoys taking me out of the cage, stroking me and letting me sit on her shoulder.

My other feathered friend here at Glastonbury Court is Clyde the Parakeet.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.


All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.