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Heather View Care Home in Crowborough, East Sussex

Care UK

Heather View, send us a message

Natasha King

Home Manager

I’m passionate about my role and the home. I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.

Before joining Heather View I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress – I actually started as a senior care assistant but was offered a promotion to deputy manager. At the end of 2017, I was incredibly proud and happy to be offered the role of home manager.

I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role. I’m now really looking forward to continuing to make Heather View the best dementia care home in the area, delivering the best possible service.

Caroline Thomas

Customer Relations Manager

I used to work in corporate sales and marketing, however, when I took a year off to care for an older relative, the experience put me onto a new path. I decided to bring my skills and experience to Care UK so that I could help families at a time when they really need help and support. 

One of the biggest challenges for me in making a career change was educating myself about dementia. There’s so much to understand about it and the different forms it takes, and how to help people to live well with dementia. I’ve loved it though – I’d say making the move to care has been the highlight of my career – and I really enjoy any chance I have to chat to the residents and learn more about them.

A large part of my role is showing families around Heather View, and it’s got to be my favourite part of what I do. Ours is a very cosy and comfortable home, with a very friendly family atmosphere and we’re all very proud of it. 

Andrea Butler

Lifestyle Lead

I’ve turned my hand to a range of different roles, including organising conferences and events across the UK and Europe, and training the over 50s in computer skills. My role at Heather View tests all my skills, from organising activities for over 60 residents to learning to drive the home’s minibus!

A big highlight for me has been a recent outing that we went on with a resident to a local stables. Horses have been her lifelong passion but she hasn’t experienced them for many years due to poor health. Seeing her joy when she interacted with them was simply incredible. I’m looking forward to continuing to bring value, a smile and fulfilment to the lives of Heather View residents. 

Siobhan Gill

Business Administrator

I worked for a health insurance company for a long time, but I fancied a change and the chance to work face-to-face with customers. I joined Care UK in 2011 as receptionist, and was promoted to business administrator within six months.

I enjoy the HR side of my role: ensuring that procedures are followed and work is produced to the standard that residents and their families expect. I also love seeing residents happy. Christmas time is a particularly special time as it’s very joyful, and seeing that joy on residents’ faces speaks a thousand words.

Away from work, I enjoy spending time with my family. I have a very young son, who keeps me busy too!

Zoe Higgins

Head Chef

I became head chef at Heather View in early 2016, having worked my way up since joining the team in 2012.  I’ve worked in catering for over 30 years – 23 of those at the Grosvenor Hotel in London. I’ve cooked for all sorts of celebrities, from Jane Fonda to Diego Maradona and I’ve been sung to by none other than Max Bygraves!

I love my job because every day is different, and I’m passionate about good food and creating meals that residents enjoy and that support their health and wellbeing. Part of my role is to ensure that meal times are enjoyable, fun and social, and that all residents are able to dine with dignity.

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