Our team at
Heather View

I love being part of Heather View family. I enjoy the time I spend with residents, their families and my colleagues.I always strive to bring a smile to people's faces, and I'm focused on keeping the home's standards at the very highest level.

Being a nurse gives me the opportunity to help other people and to grow and develop in ways that are consistent with my values.I love being able to empower others to speak up for themselves, and to help them to live with dignity. I'm proud of the impact that I can have - I remember a resident's family member contacting me to tell me the difference I'd made to her mother throughout her time at the home. It's those moments that make what we do worthwhile.  

I have worked for Care Uk for nearly 7 years across 2 homes. Before joining Care Uk I worked with children and young adults with special needs. I decided I wanted a career change from helping young people but still wanted a challenge and decided to change to working with older people.

At the time there was a Care UK home being built close to where I lived, and I decided to look into working in residential care. I started as a Lifestyle Coordinator then went to Reception and before progressing to be a Customer Relations Manager.

My favourite part of my role is supporting new families that come into our home, listening to them and trying to understand what they need and how we are able to support them and their loved ones.

I also love seeing residents getting involved in daily activities and hearing the laughter throughout the home.

I have had lots of career highlights, but one of my fondest memories is when we made a wish come true for a residents 100th birthday, surprising them with a trip to West Ham Football Club for a stadium tour. The look on her face and the surprise when we told her we were going in 30 minutes were priceless, and the whole experience watching it through her was truly amazing.

I was delighted when I first joined Heather View and Care UK, as I felt it was a positive, happy environment to work in.

As a member of the lifestyle team in a care home, maintaining a sense of humour, a smile, and a cheerful disposition is crucial.

Each day I enjoy the time I get to spend with the residents, because they are the most important part of my role! It makes me incredibly proud whenever I see a resident who is happy, smiling, and enjoying the time we have together.

Myself and the lifestyle team work hard to ensure we make a difference to each resident every day!

I was delighted to join the Care UK team at Heather View, as it offered me flexibility and opportunity whilst working in a friendly and welcoming environment.

As a receptionist, I welcome the visitors we receive each day, and therefore it’s key to be welcoming, friendly and polite. Greeting the many different people who visit is my favourite part of each day.

It makes me proud to be able to help others; at reception we listen to and help everyone.

I first joined Heather View, as Care UK was a well-regarded company locally. I was also keen to work in a role that makes a difference.

As reception, it is important to be well-mannered, tech-savvy and good at multitasking. As the first contact for people arriving at the home, you need to be a jack of all trades to help with anything they may need. The most important part of my role is helping people to get to where they need to be and answering their queries.

Each day I enjoy being able to talk with residents and their families. Being able to see the tangible positive impact of the things I do each day brings me great pride.