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Our team at
Heather View

Trusted to care in Crowborough, East Sussex

Trusted to care in Crowborough, East Sussex|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

Managers, carers, nurses, chefs, maintenance people, administrators and housekeepers – it takes a lot of dedicated and talented people to keep Heather View running smoothly and our residents happy and cared for. Here you can meet some of our lovely colleagues and learn about what makes them tick.

Natasha King

Home Manager

Natasha King

I’m passionate about my role and the home.

I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.

Before joining Heather View I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress – I actually started as a senior care assistant but was offered a promotion to deputy manager. At the end of 2017, I was incredibly proud and happy to be offered the role of home manager.

I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role. I’m now really looking forward to continuing to make Heather View the best dementia care home in the area, delivering the best possible service.

Jerry James
Jerry James
Deputy Manager

I love being part of Heather View family. I enjoy the time I spend with residents, their families and my colleagues.I always strive to bring a smile to people's faces, and I'm focused on keeping the home's standards at the very highest level.

Being a nurse gives me the opportunity to help other people and to grow and develop in ways that are consistent with my values.I love being able to empower others to speak up for themselves, and to help them to live with dignity. I'm proud of the impact that I can have - I remember a resident's family member contacting me to tell me the difference I'd made to her mother throughout her time at the home. It's those moments that make what we do worthwhile.  

Lisa Phillips
Lisa Phillips
Customer Relations Manager

I joined Care UK in 2021 with a strong sales, events and programme management background. I was working at West Sussex County Council in schools across the country, when a friend of mine who worked for Care UK and always told me how much she loved her role said a similar role had come up at a nearby home, so I knew I should apply immediately.

As a CRM, you need to have strong people skills, including understanding and empathy, organisational skills, sales experience and the ability to multitask and work at a fast pace. I love that this role is so full on and fast paced. I enjoy the variety in the role and working with such an amazing team, families and residents.

I love helping people find a safe place for their loved ones, often at a time of crisis. I find it heart-warming that I can give comfort and understanding to people at such a stressful and often confusing time. I love seeing new residents settle in and enjoy their new lives, and it is so rewarding when they tell us how happy they are to be here.

When I'm not working, keeping myself fit and healthy is extremely important to me. I am ladies vice-captain of my local running club and enjoying running for pleasure and racing for my club. I also enjoy kick boxing and pilates on a weekly basis, along with walking and running with my cocker spaniel Jinx.

Beth Fleming
Beth Fleming
Clinical Lead

I’m a Registered Nurse, and before joining Care UK in August 2020, I worked in A&E at Brighton University Sussex Trust. Before this, I spent my nursing career working on respiratory and specialist cardiac wards.

You need to be kind and caring, hardworking and passionate, and enthusiastic and willing to learn as a Clinical Lead. You also need to listen to others, have good time management and be good at leading a team.

I love to teach others. Learning and developing is something I have always enjoyed as it ensures best practice is upheld for all residents. I love sharing experiences with my team and helping them to manage different situations effectively.

Heather View promotes professional development, and the team has helped and supported me to develop my career. They encourage everyone to be involved in a range of learning opportunities to enhance their knowledge and skills.

Outside of work, I love spending time with my family and friends. I’m a huge pet lover and enjoy anything to do with animals. I also love surfing, so I spend a lot of time in Devon and Cornwall.

Oliver Snook
Oliver Snook
Head Chef

I joined Care UK in 2023 after spending 25 years working in various top-end establishments, including private homes, restaurants and hotels. I even worked in Brazil as a private chef to a rock star.

I enjoy the work life balance I have with Care UK, and the knowledge that a job well done is reflected in the wellbeing of the residents.

A Head Chef must have a commitment to high standards in the kitchen, an understanding that individual needs are important and good organisation skills.

I love delivering the food to the residents and meeting them with a smile every day, and I look forward to continuing to raise standards and provide a better service.

Outside of work, I like to cycle, throw boomerangs, cook and spend time doing crafts and bird watching with my kids.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.