Trusted to care in Crowborough
Managers, carers, nurses, chefs, maintenance people, administrators and housekeepers – it takes a lot of dedicated and talented people to keep Heather View running smoothly and our residents happy and cared for. Here you can meet some of our lovely colleagues and learn about what makes them tick.
I love being part of Heather View family. I enjoy the time I spend with residents, their families and my colleagues.I always strive to bring a smile to people's faces, and I'm focused on keeping the home's standards at the very highest level.
Being a nurse gives me the opportunity to help other people and to grow and develop in ways that are consistent with my values.I love being able to empower others to speak up for themselves, and to help them to live with dignity. I'm proud of the impact that I can have - I remember a resident's family member contacting me to tell me the difference I'd made to her mother throughout her time at the home. It's those moments that make what we do worthwhile.
I have over 30 years of experience in sales management and customer relations in the financial sector. The last four years I was an estate agent where my interest in helping families started. I joined Care UK in 2021 because I am passionate about people and giving them the best experiences.
I love being a part of the Heather View team and tackling challenges together. My favourite part of my role is to make a difference in people’s lives and providing the best service for residents and their families.
I’ve turned my hand to a range of different roles, including organising conferences and events across the UK and Europe, and training the over 50s in computer skills. My role at Heather View tests all my skills, from organising activities for over 60 residents to learning to drive the home’s minibus!
A big highlight for me has been a recent outing that we went on with a resident to a local stables. Horses have been her lifelong passion but she hasn’t experienced them for many years due to poor health. Seeing her joy when she interacted with them was simply incredible. I’m looking forward to continuing to bring value, a smile and fulfilment to the lives of Heather View residents.
I worked for a health insurance company for a long time, but I fancied a change and the chance to work face-to-face with customers. I joined Care UK in 2011 as receptionist, and was promoted to business administrator within six months.
I enjoy the HR side of my role: ensuring that procedures are followed and work is produced to the standard that residents and their families expect. I also love seeing residents happy. Christmas time is a particularly special time as it’s very joyful, and seeing that joy on residents’ faces speaks a thousand words.
Away from work, I enjoy spending time with my family. I have a very young son, who keeps me busy too!
I became head chef at Heather View in early 2016, having worked my way up since joining the team in 2012. I’ve worked in catering for over 30 years – 23 of those at the Grosvenor Hotel in London. I’ve cooked for all sorts of celebrities, from Jane Fonda to Diego Maradona and I’ve been sung to by none other than Max Bygraves!
I love my job because every day is different, and I’m passionate about good food and creating meals that residents enjoy and that support their health and wellbeing. Part of my role is to ensure that meal times are enjoyable, fun and social, and that all residents are able to dine with dignity.
As Heather View’s IPC Champion it’s my role to bring the team up to speed with the latest infection control measures and legislation as quickly as possible, training them and ensuring they are always working to the most stringent protocols. That way we ensure we’re keeping everyone safe – residents and colleagues.
I joined Care UK to develop my career and learn new skills; I previously worked in A&E. Alongside my IPC responsibilities, I’m very passionate about quality palliative and end of life care and ensuring that people’s wishes are respected and their choice and comfort are put first.
I love how we provide continuity of care at Heather View. Caring for a person who may be with us for some years is a privilege and it’s an honour to build a rapport with them and their families. I also enjoy leading a team and supporting my colleagues to develop their skills and careers.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.
All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.