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Our team at
Manor Lodge

Trusted to care in Chelmsford, Essex

Trusted to care in Chelmsford, Essex|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider with more outstanding homes across the UK|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

People are what make our care home the warm and welcoming place that it is. We all come from very different backgrounds and experiences but we work together as a team to ensure residents make the most of every day. You can find out more about us here.

Juliana Miles

Home Manager

Juliana Miles

I’ve been managing care homes since 2007 and before that I had a long career in the NHS.

I started out as a trainee nurse in 1977 and as my career progressed I moved into management roles.

What I love about being a care home manager is being in a position to make decisions and changes that give residents the comfortable, happy and secure life they deserve. It’s important to me that we recognise the individuality of each resident and provide them with care that is tailored to their precise needs.

We have a great team here at Manor Lodge – we’re all proud to work here and everyone shares the same commitment to achieving the highest standards in all that we do.

Maggie Ziemianska
Deputy Manager

I used to be an English teacher but have worked in care since 2006, initially as a carer before working my way up to become a home manager in 2010.

I’ve worked for Care UK before, originally in 2016, and I came back in February 2018. I wanted to work for a big organisation with policies and procedures in place and where new and innovative approaches to care are embraced. 

I enjoy every day at work, from the moment I walk through the door and see my colleagues and residents, to when I assist residents at meal times and have the chance to get to know them. The best part is when we are met with a challenge and we pull together as team; we remain calm and work through it and at the end of it we come out stronger.

Karla Smith
Business Administrator

I love working at Manor Lodge.

We’re more like a family here, and I look forward to seeing everyone every day. One of the best parts of the day is having a chat with residents who pop into see me. They talk about what they’ve been doing and we have a laugh. I also enjoy getting to know residents’ family members and building relationships with them.

I’ve worked for Care UK since 2018. Recruitment is quite a big part of what I do at Manor Lodge. Recruitment in the care sector continues to be challenging, but when we recruit new, talented and caring people it makes such a difference to the home, the team, and the residents.

Since being at the home, I’ve supported colleagues to progress and grow in their roles and develop their confidence. It gives me great satisfaction to know that I’ve helped colleagues to get more from their roles.

Ria Ragasa

I’ve been part of the Manor Lodge team since the summer of 2009.

I used to work in a hospital but a friend told me about the vacancy here and suggested I apply. Manor Lodge is an usual care home because it has an in-house physiotherapist and a physiotherapy gym, but it has made all the difference to so many of the residents.

When residents move into the home, it’s often thought that they have no hope of regaining their mobility. We prove everyone wrong! Many people have been discharged back to living in their homes thanks to the physiotherapy service we’ve given them in combination with the ‘outstanding’-rated care and support provided by the whole Manor Lodge team. 

I get such a huge sense of achievement from the work I do here. Nothing beats seeing a person rediscovering their mobility and independence, and their happiness at what we’ve done for them.

Outside of work, I enjoy going on holidays with my family, or just spending as much time as I can with the people I love.

Paul Chignell

I started working at Care UK in 2011, having had previous experience working within maintenance and gardening.

To be good in this role you need to be good at fixing things and DIY. I believe my biggest professional challenge in this role has been maintaining and keeping a home of this size up to date.

So far, my biggest career highlight to date has been the award I won for maintenance man of the year in 2014.

When I’m not working, I enjoy going to the cinema, eating out and getting out in my garden.

Ricardo Tome Ferreira

I was working in the building trade before I joined the team at Manor Lodge in early 2022.

I fancied a change and a new challenge, and a chance to work with a great team helping other people.

I like the hands-on nature of this role. I have a lot of autonomy and can organise my day in the way I want, which suits me well. I enjoy all aspects of my role – it’s very varied – including chatting to the residents and learning more about their lives, and ensuring their rooms are exactly how they want them. 

One of the new parts of my role that I’ve had to learn is fire safety. Ensuring that the home is safe for the residents and my colleagues is my main priority, and I take it very seriously. I’ve also learnt new systems that are unique to Care UK, which has involved paperwork and computers. It’s been great to be learning new things and I’m pleased with what I’ve achieved so far. 

I’m looking forward to getting to know the team and the residents more over the coming months, and finding ways to enhance the home to ensure it’s a happy and safe place for people to live and work.

Samantha Jackson
Hotel Services Manager

I’ve worked for Care UK for over ten years.

I’m a trained chef and also have a publican’s licence. I’ve been a head chef in hotels, pubs and restaurants, as well as in care homes.

You have to be able to think on your feet in this role. While it’s important to be organised, you need a calm head as things can sometimes change at the last minute. Being imaginative, a good communicator and good at leading a team all help too!

I get a huge sense of achievement from my role, knowing, at the end of the day, that what I’ve done has made residents happy and helped them to enjoy a lovely quality of life. I have a superb team – we work very well together. Everyone is focused on the ultimate aim: keeping the residents of Manor Lodge happy. We’re also very determined to maintain our ‘outstanding’ CQC rating!

Away from work, I enjoy gardening, knitting and going for trips in my VW campervan. Deep down I’m a hippie!

Gabriella Batistuta Agbonlahor
Canine Relations Manager

I’ve been coming to work at Manor Lodge since May 2021.

My mum is the Home Manager. I haven’t looked back – I’m one of the team now!

My role includes meeting and greeting visitors, and showing them my toys, and doing whatever I can to make the residents of Manor Lodge feel special. I’m pretty good at sitting on laps.

My favourite part of the day is coming into work and saying hello to all my friends. Toffee is the other therapy dog at Manor Lodge and we’re a double act – there are a lot of residents to see, so it takes two of us to get around everyone.

After a couple of hours of being stroked and fussed over, I like to have a little nap – well it’s hard work, I can tell you! I might head off to the park to play with my duck toy or to chase a ball (sometimes I even bring it back). Then I like to cool down with an ice lolly. Looking forward to seeing you soon at Manor Lodge!

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.