Our team at
Mercia Grange

Trusted to care in
Sutton Coldfield

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Meet our friendly care team

Mercia Grange is a closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing. We’re all different, but we all share that common aim. Take a look at our colleague profiles to find out more about some of the Mercia Grange team.

Dawn Covill

Home Manager

Dawn Covill

I qualified as a nurse in 1987 and worked in the NHS before moving into older people’s care.

I first started working for Care UK in 2013 as Deputy Manager at Priors House in Leamington Spa. I've supported various homes in a management capacity including Scarlet House and Highmarket House. I enjoy working for Care UK because it strives to guarantee quality of life for residents at all stages of their care journey. The organisation also values its employees, which is crucial.

I love seeing happy residents, relatives and motivated colleagues who are excited about the work they’re doing. Energy and passion are key to what we do: if you put in 100% you get 120% back from colleagues and residents!

What do I do outside work? A lot of housework – I have a ‘thing’ about cleanliness (well, I am a trained nurse!). I do love a sunny holiday, and my grandchildren are one of my life’s passions too.

Thomas Bampfield
Deputy Manager
I was keen to join the Mercia Grange team as soon as I visited the home as a District Nurse.

I was keen to join the Mercia Grange team as soon as I visited the home as a District Nurse. The team worked so well together and there was a strong family feeling here. I really wanted to be a part of that.

I love being able to make a difference to a resident’s day, and having compassion, empathy and good communication skills are key to that. When you’re busy, it’s easy to become focused on the task that you need to achieve, but it’s important to spend some time listening to residents and understanding what they’re experiencing. It can make all the difference to a person.

I joined the home in 2019, and there’s a lot to get involved in as we continue to drive for ever-greater quality care. One of my biggest challenges has been to set up a new induction programme for new colleagues. I’m looking forward to helping to make a positive impact on the lives of residents and their families.

Aleksandra Luczynska
Customer Relations Manager
I’ve worked in events and sales but I wanted to work in the care sector as I love to help people and I think there’s no better way to do that than to work in care.

I’ve worked in events and sales but I wanted to work in the care sector as I love to help people and I think there’s no better way to do that than to work in care. I’m very much a people person and I love dealing with lots of different people each day, getting to know them and how I can help them.

I’ve not worked in the care sector before, so there’s a lot for me to learn – and quickly – but I’m up for the challenge and everyone here at the home is very supportive. In the past, I’ve juggled full time work and study, so I’m confident I can make a success of things.

I’m excited about working in such a high quality home. The team at Mercia Grange really are fantastic and I’m looking forward to working with them to fulfil residents’ lives.

Sanchez Betton
Lifestyle Lead
While I'm an experienced Lifestyle Coach, I wanted to join Care UK and Mercia Grange because it was an opportunity to experience some fresh challenges.

While I’m an experienced Lifestyle Coach, I wanted to join Care UK and Mercia Grange because it was an opportunity to experience some fresh challenges. 

I believe wholeheartedly in empowering people of any age to live an enriching and full life. I’ve done further training in delivering activities in a care setting, and while there’s often a lot of planning and organisation that goes into running activities, entertainment and events, seeing the smile on residents’ faces, and feeling that I’ve made a difference to their day, makes it all worth it. 

Care UK has a great reputation for supporting residents to live fulfilling lives, so it’s definitely the highlight of my career to have become Lifestyle Lead at Mercia Grange – an ‘outstanding’-rated care home. There’s a very strong team spirit here at Mercia Grange which has been shaped by the fantastic management team. It makes you feel that anything’s possible each day!

What do I enjoy doing in my spare time? I’m a big music lover, and I like to unwind playing video games. I also love spending quality time with my kids.

Keith Wyatt
Head Chef
I’m an experienced care home chef, and have been working in the catering sector for over 20 years.

I’m an experienced care home chef, and have been working in the catering sector for over 20 years. I’ve cooked for a prime minister, celebrities and even my beloved football team, Liverpool. 

I moved to Mercia Grange in 2018 because I wanted to be part of a team setting the standard in a brand new care home. I love seeing the residents looking happy and relaxed after a meal which they’ve enjoyed. Knowing that my team and I have made them happy is a great feeling. I enjoy meeting new residents and their families too, as well as getting to know my colleagues. We all have very different experiences and come from different backgrounds but we join together to deliver the best for residents.

Away from work, I like to unwind by watching films or sports (mainly football). When you’ve been on your feet at the home all day, it’s great to sit back with a cup of tea and a biscuit!

Samantha Jones
Head Housekeeper
My background is in the hotel industry.

My background is in the hotel industry. I’ve set up a large four-star hotel and have worked as a general manager in a big hotel too. When I fancied a change recently, I was really attracted by the ethos of Care UK. The organisation believes in providing hotel-style levels of quality and comfort to residents. That really appealed to me, and I felt my skills would be a good fit. 

Mercia Grange is a beautiful new home - and it’s a pleasure to work here. One of the best parts of the day is when I bring residents’ laundered items back to their rooms. I love seeing all the residents and having a chat. I haven’t been at Mercia Grange long, so I’m still getting to know everyone, and their fascinating life stories. 

Outside of work, I’m a big animal lover: I have a dog, a rabbit and a cockatoo. When I’m not caring for them, I like to unwind with a glass of something and my favourite American boxset!

Lisa-Jane Prigg
Nurse Manager and Infection Prevention and Control Champion
I decided that I wanted to work for Care UK because its values were very much in line with my own.

I decided that I wanted to work for Care UK because its values were very much in line with my own. The organisation also has a great reputation for delivering quality care, and this is borne out in the superb care regulator ratings it has achieved in its homes across the UK.

A large part of my role involves supporting colleagues to deliver the highest standards of hygiene. I work with them to ensure the correct procedures are followed around personal protective equipment (PPE), handwashing and cleaning. I love what I do because I’m passionate about our residents and helping them to live fulfilling lives in a safe environment.

What do I enjoy the most about working at Mercia Grange? There are so many things! The wonderful atmosphere and beautiful surroundings, the fabulous residents and amazing team. I also love being a nurse. For job satisfaction, few other jobs come close.

Lisa Woodall
Business Administrator
I’ve spent 20 years’ working in offices as a Personal Assistant, Secretary and Business Administrator, and, before joining the Mercia Grange team I was an Administrator in another care home.

I’ve spent 20 years’ working in offices as a Personal Assistant, Secretary and Business Administrator, and, before joining the Mercia Grange team I was an Administrator in another care home. I wanted to join Care UK because it is a hugely reputable care provider.

The mornings are always my favourite time of the day because there are lots of happy faces coming through the door, and I look forward to what the day has in store. I get a lot of satisfaction from ensuring that the office is running smoothly. Time management skills are crucial in this busy role, as are good people skills, and having some computer know-how: we use lots of different computer and information systems.

I enjoy conquering new challenges, and I thrive on the fact that every day is different. I’m also proud to be the Colleague Voices Representative for Mercia Grange. I go along to the regular meetings to ensure that the voices of colleagues working in this home are heard within Care UK.

In my free time I like to go walking and travelling and discovering new cultures and places. I enjoy reading too, and spending time with friends and family.

Peter Aston
Maintenance Manager
I'm an experienced Maintenance Manager and worked in a privately owned nursing home prior to joining the Mercia Grange team.

I’m an experienced Maintenance Manager and worked in a privately owned nursing home prior to joining the Mercia Grange team. I heard a lot of good things about Mercia Grange – it has an amazing reputation – and I knew I’d have different and interesting challenges to tackle here working as part of a bigger organisation.

The end of the day is my favourite part of the day because I know all my jobs are completed and I’ve helped to keep Mercia Grange running smoothly. I enjoy working on my own initiative and supporting the residents by ensuring everything’s working well and is safe for them. There are some incredible people who call Mercia Grange ‘home’ and I’m enjoying getting to know them and learning about their lives. 

In my spare time I enjoy riding motorbikes, reading, watching films and playing board games and video games. 

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.


All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.