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Our team at
Mercia Grange

Trusted to care in
Sutton Coldfield, West Midlands
Rated 'Outstanding' by the CQC

Trusted to care in
Sutton Coldfield, West Midlands
Rated 'Outstanding' by the CQC|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider with more outstanding homes in the UK|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

Mercia Grange is a closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing. We’re all different, but we all share that common aim. Take a look at our colleague profiles to find out more about some of the Mercia Grange team.

Lynn Bennett

Home Manager

Lynn Bennett

I’ve been a Home Manager for nearly 20 years, working my way up from Care Assistant in numerous nursing and residential settings.

I wanted to work for Care UK because I feel it’s a forward-thinking provider looking to make a difference to older people’s lives. Care UK’s ethos of care first, business second, was also important to me.

Previously in my career, I’ve been a Regional Manager and a Support Manager, and I have my Level 2, 3 4, and 5 qualifications. I’m currently about to start my Level 7.

I have a passion for dementia care and ensuring the team deliver a high standard of person-centred care. Each person is different, and as a manager, it’s important that I listen to colleagues, residents and their families.

I enjoy spending time with residents and their families and learning about their lives and achievements. Mealtimes a very important for me. I like to sit with residents at mealtimes as it gives me the opportunity to get to know them better and ensure they have had a high-quality meal, and their choices are always adhered to.

Outside of work, I enjoy listening to music, reading and spending time with my family, especially my granddaughter. I have four dogs and we spend a lot of our spare time walking in the countryside with them.

Rachel Mackay
Customer Relations Manager

I’ve worked in the care sector for ten years now, and joined Care UK in 2017. I’d worked for another care home providers, but I heard good things about Care UK from a colleague.

I think CRMs like me have a very important part to play in a home as we’re helping families in their hour of need, reassuring them that we can care for their loved one in the way they’d want. During my time working in older people’s care, I’ve developed a passion for dementia care. In fact, I’m one of the Dementia Champions at Mercia Grange. I enjoy sparking that passion for dementia care in other people.

I love this job, every day is so varied and rewarding. I enjoy meeting new families and welcoming new residents, and I love spending time with our existing residents, having a chat and a giggle with them.

One of the best parts of working in a care home is being able to help fulfil residents’ wishes. I’ve organised for a horse to visit a resident in their room, and for residents who were keen football fans to have a corporate hospitality box at Aston Villa for the day so they could watch a match and meet ex-Villa players.

Shelly-Ann Gabbidon
Nurse Manager

I was a Nurse for two years at the Kingston Public Hospital in Jamaica, working on a surgical and orthopedic ward and on an A&E ward, prior to coming to the UK. I started Care UK in 2019 at Catherine Court until October 2021 and started Mercia Grange October 2021.

To be a good Nurse, it’s important to show empathy to each resident. You also need to be hardworking, knowledgeable, optimistic, compassionate, even-tempered and flexible. I love that every day here is different. I have an amazing team, and I enjoy taking care of each and every resident.

The best part of working for Mercia Grange is the bond we form with residents and their families. I enjoy spending time with my family when I’m not working, and I listen to Reggae music and meet up with friends to unwind.

Sam Ng
Lifestyle Lead

I joined Care UK because its values are aligned with my beliefs. Being able to make a positive change in residents’ lives and put a smile on their faces makes me proud of my work.

To do this role well, you need to be passionate, enthusiastic, understanding, responsible and organised.
I love interacting with residents. It’s rewarding to be able to get to know each of them and provide them with a meaningful and fulfilling life.

Outside of work, I’m a Stage 2 Trainee Health Psychologist, doing a professional doctorate course in Health Psychology at Staffordshire University. I previously obtained a BSc Psychology at the University of Sheffield and a MSc Health Psychology at the University of Derby.

I understand the importance of staying physically active, so I exercise a lot outside work. I have been dancing ballet for over 20 years and started pole fitness 1.5 years ago. I enjoy going for a walk and working out as well.

Lisa Woodall
Business Administrator

I’ve spent 20 years’ working in offices as a Personal Assistant, Secretary and Business Administrator, and, before joining the Mercia Grange team I was an Administrator in another care home. I wanted to join Care UK because it is a hugely reputable care provider.

The mornings are always my favourite time of the day because there are lots of happy faces coming through the door, and I look forward to what the day has in store. I get a lot of satisfaction from ensuring that the office is running smoothly. Time management skills are crucial in this busy role, as are good people skills, and having some computer know-how: we use lots of different computer and information systems.

I enjoy conquering new challenges, and I thrive on the fact that every day is different. I’m also proud to be the Colleague Voices Representative for Mercia Grange. I go along to the regular meetings to ensure that the voices of colleagues working in this home are heard within Care UK.

In my free time I like to go walking and travelling and discovering new cultures and places. I enjoy reading too, and spending time with friends and family.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.