Trusted to care in Edgbaston - Birmingham, West Midlands
It is the people who make our community a truly happy and caring one. At Metchley Manor, our experienced team of dedicated professionals, all of whom undergo our own in-depth training programme, are dedicated to supporting residents. The whole team works to make sure that residents' needs are at the heart of everything they do and that personalised care is always provided.
My role at Metchley Manor is to liaise with families who are considering care for their loved ones.
During this often difficult time I am there to listen and support their needs throughout the process. I really enjoy seeing the residents settle into life here at Metchley Manor and it is fantastic to see new residents start to enjoy a more fulfilling and meaning life here. That is the best part!
I have worked here since 2017.
I started working as a Concierge then progressed to the activities’ team six months later. I enjoy being part of the team here at Metchley Manor, creating a meaningful programme for residents to enjoy and events that residents can look forward to each week. I am fortunate enough to have been trained here in CRT, CST and reminiscence therapies, all making a huge impact on the lives of residents and their wellbeing. Encouraging family participation in all events and working with residents to create a programme that is both fun and person centred is key. Seeing residents thoroughly engaged, smiling and happy, trying something new, or re-using an old skill will always be the best part of my job.
Since starting here in 2014 I have become a core member of the HR team here.
My main role as a Business Office Coordinator is to assist managers with HR queries, recruitment and managing employee well-being. I also support with resident's billing and financial matters and often act as the first point of contact for staff or resident queries. Prior to joining, I completed a Bachelor's Degree in Business Administration and Management at the University of Wolverhampton. Since then I have worked in a number of healthcare organisations before coming here. I love working as a part of a dedicated team network where we are like one big family. We take pride in caring for the needs of residents and their family members. We treat all residents with dignity and respect.
I started working here in 2008.
Since then I have progressed to Head of Housekeeping, which I love. Nothing is more rewarding than making a positive contribution to the daily lives of each and every one of the residents. I have a dedicated team of housekeepers and laundry assistants that provide excellent service, hard work and dedication in order to serve the residents and ensure that the community represents caring and compassionate care within a beautiful environment. Metchley Manor is a very caring community of which I am happy to be a part of.
I have been at the community since 2015.
I am the first person people usually meet when they arrive here. I love welcoming new families and residents into the community and I feel privileged to help and assist the current residents too. It is a paced faced role and I love the variety the role gives me every day.
Hello, I am Tracy, I’m the first floor manager at Metchley Manor.
I have many years’ experience within the care sector, and I’ve worked within critical care settings as a field senior for brain and spinal injuries - I’ve gained many skills and much knowledge over the years. I am passionate about my job and dementia care, I enjoy working with a team with the same goals and beliefs. I enjoying watching residents move in and becoming part of our team.
I was born in 1940 in Birmingham, my father was a consultant ophthalmic surgeon and my mother was a housewife.
I attended Bournville infants and junior school and then onto Bromsgrove school, where I became head boy. I then gained a place at Keble College, Oxford, to read classics after my master's I was successful in receiving my diploma of education. I moved to Sheffield and taught at King Edwards V11 School where I eventually became Deputy headmaster. I was then promoted to Headmaster. I married Sue who was a senior sister at St. Marys hospice, Selly park. We both came to live at Metchley Manor a few years ago, sadly Sue is no longer with us. Metchley Manor is my home and I've enjoyed every part of my role as resident ambassador. This involves meeting and greeting visitors and potential new residents, assisting with interviews to represent my fellow residents during the recruitment process. I really feel I am part of a team and thoroughly enjoy every minute.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.
All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.