Trusted to care in Edgbaston - Birmingham, West Midlands
Trusted to care in Edgbaston - Birmingham, West Midlands|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families
It is the people who make our community a truly happy and caring one. At Metchley Manor, our experienced team of dedicated professionals, all of whom undergo our own in-depth training programme, are dedicated to supporting residents. The whole team works to make sure that residents' needs are at the heart of everything they do and that personalised care is always provided.
I've been working in care since 2010 including with ex-forces and for people with spine and brain injuries - I then decided to move to Care UK as it's a fantastic company. I originally joined as 1st Floor Manager, then progressed to Dementia Coordinator, before being promoted to Deputy Manager.
As Deputy Manager, it's important to have strong leadership skills, but empathy and compassion are also essential in this role. I love engaging with residents and team members - we are like one big family.
The DCR role stood out to me and something that would very closely match my transferable skills but also my person-centered nature. Walking into Metchley Manor was and still is an experience like no other, both the team and residents are amazing.
I believe listening is a huge skill for this role, we need to ensure they feel we are family. Being visual and present is also key, the more residents and family see and know who you are and how you work will only lead to stronger relationships.
The home is a beautiful setting to work from. Each resident has a wealth of stories to share with a little gossip thrown in. There’s a great community feel here at Metchley Manor, and all the team have the same vision and strive for the best experience for the residents.
I have worked here since 2017. I started working as a Concierge then progressed to the activities’ team six months later. I enjoy being part of the team here at Metchley Manor, creating a meaningful programme for residents to enjoy and events that residents can look forward to each week. I am fortunate enough to have been trained here in CRT, CST and reminiscence therapies, all making a huge impact on the lives of residents and their wellbeing. Encouraging family participation in all events and working with residents to create a programme that is both fun and person centred is key. Seeing residents thoroughly engaged, smiling and happy, trying something new, or re-using an old skill will always be the best part of my job.
Previously I was Activities Assistant and my biggest career highlight to date has been my promotion to Lifestyle Coordinator - it means a lot that I can continue my professional development and better myself in my role.
In my role it’s important to understand that everyone is their own person, everyone is different, there are different abilities, skills, enjoyments and dislikes. I love running all the activities, but especially scrabble as it’s a favourite of the residents here and they get very competitive with each other. We have a good laugh every day!
I used to work as Head Chef in a busy restaurant in the heart of the business district - I've also cooked for the Eurovision Song Contest and at the G8 Summit for world leaders.
Working at Metchley Manor, I try to mix classic dishes and resident favourites with modern cooking skills, always presenting the food to the highest standards. There's a stigma around care homes and care home food which just isn't true - myself and the team here are working hard to change perceptions with delicious freshly cooked top quality meals. I love seeing my team raise the bar of the dining experience.
I started working here in 2008. Since then I have progressed to Head of Housekeeping, which I love. Nothing is more rewarding than making a positive contribution to the daily lives of each and every one of the residents. I have a dedicated team of housekeepers and laundry assistants that provide excellent service, hard work and dedication in order to serve the residents and ensure that the community represents caring and compassionate care within a beautiful environment. Metchley Manor is a very caring community of which I am happy to be a part of.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.
All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.