Trusted to care in Willesborough - Ashford, Kent
Trusted to care in Willesborough - Ashford, Kent|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families
Our people - whether they work in management or maintenance, or our lifestyle or catering teams - love making a difference to residents' lives. Each of us knows that a friendly chat here and a kind word there can change a person's day for the better.
Having previously worked as a registered nurse and within the care industry, I came to Montfort Manor in 2022.
I feel the most important traits for anyone in the care industry are to be caring and able to work in a team, and I am honoured and excited to help lead the team at Montfort.
My favourite part of working in care is talking to residents and getting to know them and their life stories.
Joining the family at Montfort Manor I am looking forward to entertaining colleagues and residents, and ensuring the homes is run as well as possible.
I started here at Montfort Manor in July 2020 in the middle of a very challenging time due to the coronavirus pandemic, but what a way to learn in the deep end!
I was attracted to Montfort Manor as I felt that their ideals of care were in line with my own care belief. I want my relatives to be looked after the way I want to be looked after. Before my role as customer relations manager I have worked for a call centre, worked for a bespoke medical bed company and was a Personal Independence Co-ordinator for Age UK. I believe that a customer relations manager is a listening ear and someone to empathise with what both the family and loved one are going through. My mother in law had early onset dementia at the age of 56 and she was in a home for nearly 10 years. And my grandmother was in a home after her care needs became too much for us as a family for seven years. I have experience from the other side of the business and I know how challenging it is to know what is best for your loved one.
My favourite part of the day is walking round the home in the morning to see how everyone is. I love sitting with the residents whilst they eat their breakfast and chatting to them, making sure their needs are met. The residents know that I am there for a chat and a laugh. When I am not at work you will find me out walking, reading a good book or with my family.
I was excited about joining Care UK as I felt the company had a good ethos.
Across their homes, the companies' CQC ratings were good, and their new-build homes were lovely, with great amenities for residents.
I have worked within care for several years, and prior to moving to Montfort Manor I was a Deputy Manager at another home.
My time within the care industry has taught me that a person needs to have a good attitude, passion, commitment, and care.
I joined Care UK in 2022 having previously worked as Activities Coordinator for another home.
When first visiting Montfort Manor, I was overwhelmed by the standards of the home and was made to feel so welcome by the staff.
I am looking forward to working alongside my colleagues and making a difference, helping residents have fulfilling lives in the later chapters of their lives. My favourite part of any day is making residents laugh and smile, ensuring everyone feels supported and is treated like an individual.
Away from work, I can often be found at the gym, on a walk with my dog, or spending time with family.
I’m an experienced care home head chef, and I’ve also worked as a Chef de Partie at the Ashford International Hotel.
I joined the Montfort Manor team in September 2019 because I was excited about working in a brand new home with big ideas, where the team is determined to deliver the best possible care.
I love using food to ensure residents feel great and look forward to every meal. It’s fantastic to see people enjoying the dishes we’ve created for them. I’m passionate about listening to residents’ feedback so that I can continue to adapt the food we serve to provide them with meals that make them happy. I’m always looking to improve.
Away from work, I like to unwind by reading, going to the gym or for a long walk – or treating myself to a spa day!
I’ve worked in care home settings for over 12 years.
I wanted to join Care UK because it has strong values, which echo my own. I joined the Montfort Manor team in September 2019 and I’m over the moon to be working with such a great team of people. We’re all working towards the same goals.
I love those moments when you can spend quality time with the residents, when you can get to know them like you would members of your own family. Everyone who works at Montford Manor has the residents at heart. Whatever role we do here, each of us is focused on ensuring that residents receive the quality care they need and deserve.
I joined Montfort Manor slightly by chance.
Just as I was looking for my next challenge, our Customer Relations Manager happened to be holding an event at the Bowls Club where me and my partner ran a restaurant.
She mentioned that Montfort Manor were looking for a maintenance person, so I applied and here I am, and enjoying every bit of my role at the home.
To be good at the role, you need to have a good all-round knowledge of everything around the home that keeps it functioning day to day. Every day you may learn something new from the staff, the visitors and the contractors who visit the site. If you listen and learn from all these people, you will expand your knowledge, which will allow you to provide a greater experience for everyone.
Especially from a maintenance perspective, challenges can be met every single day of some sort. I enjoy this part of the role as it allows you to work through the problem to a solution. Often the solutions I create have a huge impact on peoples experience of the facility and environment that they live in. I think the biggest challenge of all but one I enjoy doing is to always be looking to constantly improve that experience for someone.
I really enjoy meeting all the different people who reside in and visit the home. The team are great and we all work together very closely as a team. I look forward to my role here and helping to make the home an enjoyable place to be.
Meet Milo, 5 year old cross between a caviller king charles and a shih tzu, who has one of the most important jobs at Montfort Manor, our Canine Relations Manager.
Milo came to Montfort Manor, through Julie Ayres suite manager on John Wallis. He lives with his owner, Julies daughter. Julie felt that Milo could bring so much to the residents at Montfort Manor and hired him as Canine Relations Manager.
Milo loves to roam around the whole home on his own accord using the stairs and the lift, he goes round seeing all the residents. You can often find him sitting on residents' laps, and he has been found lying with residents on their bed having a nap together. He also enjoys spending time at reception, greeting people as they arrive at Montfort.
Milo has made such a difference to everyone since joining the staff at Montfort Manor. He has brought laughter, attachment, love and comfort to the home.
Milo is a pickle and loves to have a treat and sit with residents.The residents love to give him treats and some residents' families are now buying dog treats as well as toiletries, so when Milo visits they can give him treats.
Milo loves to play with toys and chase balls. He is a very affectionate dog who loves receiving attention and is always wagging his tail. He can't wait wait to meet future guests and residents at the home.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.
All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.