Trusted to care in Willesborough, Ashford
Our people - whether they work in management or maintenance, or our lifestyle or catering teams - love making a difference to residents' lives. Each of us knows that a friendly chat here and a kind word there can change a person's day for the better.
I started here at Montfort Manor in July 2020 in the middle of a very challenging time due to the coronavirus pandemic, but what a way to learn in the deep end! I was attracted to Montfort Manor as I felt that their ideals of care were in line with my own care belief. I want my relatives to be looked after the way I want to be looked after. Before my role as customer relations manager I have worked for a call centre, worked for a bespoke medical bed company and was a Personal Independence Co-ordinator for Age UK. I believe that a customer relations manager is a listening ear and someone to empathise with what both the family and loved one are going through. My mother in law had early onset dementia at the age of 56 and she was in a home for nearly 10 years. And my grandmother was in a home after her care needs became too much for us as a family for seven years. I have experience from the other side of the business and I know how challenging it is to know what is best for your loved one.
My favourite part of the day is walking round the home in the morning to see how everyone is. I love sitting with the residents whilst they eat their breakfast and chatting to them, making sure their needs are met. The residents know that I am there for a chat and a laugh. When I am not at work you will find me out walking, reading a good book or with my family.
I qualified as a nurse in 1980 and I also have a degree in health and social care which I gained in my fifties – something I’m very proud of. My experience spans nursing in operating theatres as well as in dementia care. I also worked as a clinical service manager for two 111 contracts.
I was thrilled to join the team at Montfort Manor, as it’s a fantastic opportunity to set up a new home – setting high standards right from the start. I can play a key part in shaping how the home is run, and its ethos of care, which is all about putting the resident at the heart of everything.
In my free time, I love spending time with my family, especially my grandchildren. I’m also a big fan of theatre and musicals, as well as eating out (Italian is my favourite cuisine). I like to relax by reading or knitting.
I joined the Montfort Manor team because this role looked varied and challenging. I was initially looking for something in events management, but I thought I’d give this a go. I haven’t looked back! I’d say the best part of the day for me is when we do craft activities all together. It’s wonderful to see everyone engrossed in what they’re doing, having a chat and enjoying time together.
It was fantastic to be promoted to the team leader role. I joined the team in 2020, which was an interesting time to join, with everything that went on in the world, but the challenges have just made a stronger. We’re certainly looking forward to getting out and about when normality resumes though.
I love animals – I used to be a dog trainer professionally, and I now do it as a hobby. I enjoy walking in the woods and near the canal with my dogs. It’s a great way to clear the head after a busy day.
My previous roles have been in health and social care: I was a Financial Administrator at a care home in Ashford, and a Senior Admin Assistant for West View Integrated Care Centre. I’m delighted to have joined the team at Montfort Manor – it’s a superb challenge to be setting up a new home, and working with a great team who have big plans for the future.
There’s a lot involved in this role, so it’s important to be organised and efficient, as well as a good listener and proactive. I love getting into the office each day: every day brings something new, and I’m really enjoying what I’m doing, as well as meeting new residents.
In my free time I enjoy making things, and growing things – I have an allotment! I love learning new skills as well as spending time with friends and family.
I’m an experienced care home head chef, and I’ve also worked as a Chef de Partie at the Ashford International Hotel. I joined the Montfort Manor team in September 2019 because I was excited about working in a brand new home with big ideas, where the team is determined to deliver the best possible care.
I love using food to ensure residents feel great and look forward to every meal. It’s fantastic to see people enjoying the dishes we’ve created for them. I’m passionate about listening to residents’ feedback so that I can continue to adapt the food we serve to provide them with meals that make them happy. I’m always looking to improve.
Away from work, I like to unwind by reading, going to the gym or for a long walk – or treating myself to a spa day!
I’ve worked in care home settings for over 12 years. I wanted to join Care UK because it has strong values, which echo my own. I joined the Montfort Manor team in September 2019 and I’m over the moon to be working with such a great team of people. We’re all working towards the same goals.
I love those moments when you can spend quality time with the residents, when you can get to know them like you would members of your own family. Everyone who works at Montford Manor has the residents at heart. Whatever role we do here, each of us is focused on ensuring that residents receive the quality care they need and deserve.
I regularly drove past Montfort Manor as it was being built. I saw it take shape into a beautiful building and it made me want to be a part of this new care home, where I could make a difference to older people’s lives.
I’ve spent nearly five years as Head of Maintenance at a local care home, so I understand what’s important in this role, and I enjoy being able to turn my hand to anything. One minute I might be fixing a leak, the next I’ll be changing a bulb. I love whatever the day brings, whether I’m supporting residents with gardening, or helping to get a new resident’s bedroom just the way they want it. I also love chatting to residents and their families.
When I’m not at work, I enjoy ‘pottering’ in my workshop and garden at home or getting away with my wife and our dogs in our motorhome. Taking the dogs for a walk on the beach is a great way to unwind.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.
All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out a daily infection control audit and ensuring cleaning protocols are meticulously applied.