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Our team at

Trusted to care in Chester, Cheshire


Meet our friendly care team

The dedicated and experienced team at Pinetum will provide your loved one with care that’s completely tailored to their individual needs and wishes.

Emma Tillyer

Home Manager

I’m a qualified Registered Nurse, and used to work at the Clatterbridge Oncology Centre, before I joined Care UK.

I’ve been working for Care UK for more than ten years now, and I joined because of the organisation’s amazing reputation for care and quality.

I’m always prepared to roll up my sleeves to support the team. I think as a manager you should always be prepared to do that. I’d do anything for my team. We stand together through thick and thin, and I’m very proud of them. 

I was very touched when I was nominated for our monthly ‘Going the Extra Mile’ awards for going above and beyond during the pandemic. I was new to managing a home at that point, and I contracted the virus myself. However, everything about what we did in the pandemic was a team effort. Any success I have is for my team and our residents. 

Elizabeth Jayne Hodgson
Registered General Nurse

I’d worked in another nursing home prior to joining the Pinetum team in 2016.

I knew someone who worked here and they said good things about the home, so I thought I’d find out for myself.

There’s such a strong family atmosphere here. A lot of colleagues join and stay for a long time because they love working here, and I’m the same. That’s a good sign for relatives who know that their loved one is getting good quality, consistent care from people who know them well. We’re a strong, secure team, even though Covid did its best to challenge us! We came back stronger. 

In my spare time I like to do crosswords, watch motor sport and I like to relax with some yoga.  

Lizz Longstone
Registered General Nurse

I trained at Sheffield School of Nursing in the mid 1980s and worked in the NHS until 2016.

I joined Care UK the following year as I liked the concept of fulfilling lives and it gave me for flexibility to support my parents. 
Care UK enables its colleagues to continue developing their skills and expertise, and I’ve become a student nurse assessor/supervisor, as well as the home’s Infection Prevention and Control Champion.

Working as a nurse in a care home is extremely rewarding because you have so many opportunities to build strong relationships with the residents and support them to live a rewarding and enriching life. We have lovely conversations as they’re so full of stories and life experiences. 

I like to unwind by singing and listening to/playing music. I enjoy TV detective shows, as well as nature and history programmes. And you can’t beat a walk in the countryside. 

Louise Scarlett
Unit Manager and Manual Handling Trainer and Assessor

I’ve worked at Pinetum for 15 years now – I originally worked here as bank, or agency, staff.

I was working in the NHS at the Countess of Chester Hospital as a clinical support worker but I soon realised I wanted to make the move to Pinetum more permanent.

Over the years I’ve worked my way up to become a Unit Manager, and I’ve developed my skills to become a trainer and assessor in manual handling. I deliver all this training to new colleagues so we’re working to best practice standards at all times. 

I worked with the management team to develop the complex care unit at Pinetum, developing documentation and teaching all colleagues in areas of complex care – something I’m very proud of and grateful for having had the opportunity to do. I still enjoy working with the care team on the floor too, supporting our residents and passing on my three decades of knowledge and experience. 

In my spare time I enjoy going to motorbike rallies, listening to Rock music, spending time with my niece, doing knitting and embroidery and enjoying nights out. Quite a mix!

Sharon Dewes
Healthcare Assistant

I used to work in the retail sector, but, in 2010 I started the search for a more satisfying role where I could make a difference to other people’s lives.

I found it here at Pinetum!

I’m a survivor of throat cancer, which makes you very appreciative of the little things in life. I love getting residents ready for the day, helping them to feel fresh and comfortable, which helps to improve their mood and outlook. I also enjoy supporting them to enjoy fresh air and time in the garden (when the weather permits!).
Every day at Pinetum is a highlight to me, and every day offers different challenges to tackle and win. It’s a great place to work. Residents are our priority but colleagues are like a big family and working with them makes my days fun and rewarding. 

I’m a big horse lover, so, in my free time you can find me riding or relaxing at the yard looking after these gorgeous animals. 

Chloe Chatterton
Healthcare Assistant

Like quite a few of the team at Pinetum, I have a domiciliary care background, but was keen to work at Pinetum for the new challenges, great teamwork and superb care.

I’ve always been impressed at how residents are always put first here. There’s a strong team here who believe in doing their best every day for the people we care for. I enjoy my whole shift, working with the team and ensuring the residents are well looked after and enjoying their day. 

Care UK provides superb opportunities to learn and progress, and I’m currently in the process of studying for a level 3 in Health and Social Care via an apprenticeship. It means I can work and study at the same time. 
In my free time I enjoy going on long walks and swimming – exercise is a great way to unwind. 

Jill Fellows
Care Assistant

When I fancied a new challenge I decided to join the team at Pinetum – I’d been working in a school, but it was time for a change.

There’s a great team here at the home. We work well together. The pandemic was hugely challenging for everyone here, but I’m really proud of how everyone managed. Patience, understanding and a good sense of humour get you a long way!

I’m pleased I made the move into the care sector and to Pinetum. It’s a friendly, supportive environment and we take pride in delivering great care. 

In my free time I like to catch up with friends and family, and it’s great to get out and discover new places. I’m also really into puzzles, which help me to switch off. 

Laura Lavender
Head Housekeeper

I have a care background, and worked as a domiciliary carer before joining the Pinetum team.

I love working in a care home, though, as it brings me huge joy. I moved into a housekeeping role as I felt it offered more responsibility.

Getting the Head Housekeeping role has been a huge highlight for me as I enjoy managing a team, keeping the home clean and tidy and ensuring the residents are happy and have everything they need. 

Every day brings a new challenge, but I tend to see it as an opportunity, whether it’s moving team members around to get all the jobs done, or a chance for me to learn something new. 

When I’m not at work I like meeting up with friends, and I love a spa day!

Rachel Grubb
Business Administrator

My background is in domiciliary care, but I’m so glad I made the move to working in a care home.

Here everyone cares about each other, and there’s a strong family ethos.

Care UK and the team at Pinetum have supported me to learn and grow from a care role into being a Business Administrator, but during the pandemic I did go back to supporting as a carer on the different floors of the home. It was all hands to the pumps, and I was very happy to support my colleagues and the residents. It’s not a challenge I want to go through again, but the pandemic has made us an even stronger, close-knit team. 

In my role as Business Administrator I need to know various systems, to juggle a variety of tasks, and to be friendly, polite and approachable. I still enjoy catching up with residents and finding ways to make each day even better for them. In this role I also get to forge strong ties with their family members too, as well as other visitors and people in the community. It’s very varied, which I love.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.