I’ve worked for Care UK since 2013 and joined because I wanted to work for a growing company that provided the highest level of care for residents.
In this role there’s no standing still. As well as listening to residents and your team you need to inspire them to do their best and all while looking for ways to improve the way we work and deliver the best. However, there are always moments to enjoy seeing residents enjoying the lifestyle that living here gives them.
In my free time I love travelling and camping. I’ve visted Europe, America and some of Asia. I like travelling around in my old VW campervan.
I became a registered general nurse in 1993, and I joined Care UK in September 2017 for a fresh challenge. I’ve worked in different areas of nursing, including caring for people with complex disabilities and brain injuries.
I believe it’s important to be open and honest, and to have empathy and compassion in this role. I work as part of the team to ensure residents are always receiving the best, personalised care. I love making individual residents smile – we can all make a difference to a person’s day.
Throughout 2018 and 2019 we’ve been implementing our own vision and values, which the team have fully embraced. Sherwood Grange has also been working with Care UK in a ‘Good to Great’ programme to focus on achieving an outstanding rating at our next CQC inspection. We’re determined to do it!
Before moving to Care UK in June 2018 I worked in sales and events – I’ve arranged corporate events as well as weddings, both here and abroad. I wanted to work in a Care UK home because the organisation has a great reputation in the sector for delivering quality care to residents and for supporting its colleagues.
It’s a big decision to move an older relative into residential care and it affects the whole family. As a customer relations manager you need to be sympathetic to what a family is going through. I’m looking forward to helping many families in the months and years to come.
Right now, I’m enjoying being part of a great home team and getting to know all the residents while helping Sherwood Grange to develop its reputation in the community.
My background is in retail and fashion, and I’ve been able to bring my creative thinking and sense of fun directly into my role at Sherwood Grange. Every day is so varied, which is fantastic, and I enjoy working on group activities with residents, as well as with them on a one-to-one basis, when I can get to learn more about them.
Rick, the manager here, ensures that every day here is full of fun for everyone. He also has the foresight to recognise your skills and strengths, even if you haven’t worked in care before. He gives you the freedom to take a role in different directions and explore different approaches.